Chatbooks (chatbooks.com) has a 3.0 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. Opinions are polarized: 48% rate it 4 stars or higher while 38% give 1 star; The business has replied to 37% of negative reviews; 35 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Courtney · 1 review · Verified · Experienced 2024-08-17 ·
★★★★★
We wanted to send a gift later and it…
We wanted to send a gift later and it sent the gift instantly after I put in the date/time for later.
My mother in law also got a July book in her account for the gift and made the July book then they deleted it and said she shouldn’t have gotten one after my mother in law spent the time to make it.
So that is pretty disappointing when this is our first experience with chatbooks.
Reply from Chatbooks2024-08-23
We’re sorry to hear this, Courtney! I wasn’t completely sure about your comments, so I’ve sent you an email to get some clarification and look into this further for you.
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Eri · 1 review · Verified · Experienced 2024-08-18 ·
★★★★★
Need to create an account to send a digital gift card ??!
I just wanted to buy a gift card from my sister. I would have preferred to not need to create an account and be signed up for emails as part of that process.
Reply from Chatbooks2024-08-23
Thanks for the feedback, Erin! We set it up this way so that if the Gift Card gets lost, we can still track it through your account. If you prefer, we also offer physical Gift Cards on Amazon. You can unsubscribe from marketing emails anytime—just let us know at [email protected] if you need help!
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Chris · 1 review · Verified · Experienced 2024-08-19 ·
★★★★★
Customer service …
Customer service was quick to answer my questions
Reply from Chatbooks2024-08-23
Thanks for the feedback, Chris! Photos will automatically load according to the date attached to the photo. We also have a 'sort' button if you long-press on one of the photos in the book, it will appear in the top corner. You can then choose how you'd like to sort them!
It wants to create book itself by using dates. I uploaded several pictures and was making choices as I went along. It also flashed and I lost my whole book . Lots of anxiety
Reply from Chatbooks2024-08-19
We understand your frustration and apologize for the inconvenience. Losing your work can be incredibly stressful. We would be glad to take a further look into this as we are often times able to recover your work! Please reach out to [email protected] if you are still in need of assistance.
Simple and fast! Website was pretty easy to use too.
Reply from Chatbooks2024-08-15
We appreciate your kind words!
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Marg and Andrew · 2 reviews · Verified · Experienced 2024-08-09 ·
★★★★★
Difficulties with Chatbook site
I had a lot of difficulty accessing the site and functions with this book compared to the previous books I had made. The assistance through the help function was useful but it took three lots of assistance to complete my book.
Reply from Chatbooks2024-08-12
Thank you for taking the time to review our app. I’m sorry to hear about your frustration and have passed along your feedback. I'm glad you could get the book ordered. Please reach out if there is anything else we can do to assist!
Great quality photos, very affordable and convenient. But, the app sucks. It's very glitchy and slow.
Reply from Chatbooks2024-08-13
We're so sorry to hear about this. Please make sure that your device is fully updated and that you are connected to strong wifi. For further troubleshooting, please reach out to Customer Support at [email protected] or via SMS/Live Chat. Thank you for your valuable feedback and we look forward to assisting!
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Carol · 2 reviews · Verified · Experienced 2024-08-10 ·
★★★★★
Such a nice little bookI
I received a cute little book, just the right size Filled with memories to pack away.
I ordered two books from about 7 years ago that I had misplaced. One of them I didn’t have access to, but I had the original order number and reached out to support, and they put it in my cart for me! Customer support was helpful and friendly. The books were pretty good quality, and I’m so happy to have these pictures and memories back. The only concern I had was that I had no shipping updates, so I was worried if they were going to arrive on time. But upon their delivery dates, they were in my mailbox, so it wasn’t a huge issue.
I had ordered two 6x6 paperback books. 10/10
Reply from Chatbooks2024-08-07
Thanks for the review and letting us know about the shipping updates. We appreciate you being here!
