CheapFareGuru (cheapfareguru.com) has a 3.6 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 28% give 1 star; The business has replied to 24% of negative reviews; 28 of them were added in the last 12 months. Last updated 2026-08-10.
I had a travel credit that I had to use before 2/10/2026. The credit was for $502 for 2 travelers roundtrip to PR. When I tried to book travel with this credit, there were added charges of $438 to same destination. We did not upgrade or add anything extra.
I had a round trip flight from Miami to JFK, NY on January 24th, 2026. The flight canceled due to the inclement weather. I did not received any text message or an emailed of my cancelled flight. I called customer service and explained what had happened and to find out if there is anything they can do for my cousin and I. Both of them hanged up the phone without any explanation or help. Please do not use this agency, because they're not good at helping in times of crisis. I will never ever use this service anymore.
I filled up the form for a flight but before finishing I noticed price was in US dollar so I did not complete it. But these scammers still charged me $50 US dollar even though I did not enter the authorization code! Do not use this website, they are thieves.
they rip you off. i hit the wrong button and then quickly tried to cancel. it even says on the website, "you can cancel within 24 hours" but they charge you to cancel!!! They don't tell you that on the website. and if they do, it is not easy to find. deal with the airlines and don't give this dishonest company your business.
We booked travel from Orlando, Florida to Puerto Rico for two through CheapFareGuru. We thought we had paid for checked in bags both going and coming but WE made a mistake and actually paid for checked in bags going but only paid for carryon bags (that we didn't have) coming back, total paid for bags $225.90, so we ended up having to pay Frontier Airlines an additional $189.00 at the PR airport for checked in bags (no adjustment for whatever we paid for carryon bags). When I called CheapFareGuru to question why no credit was given for carryon bags that we did not have, the first Representative I spoke with was rude and hung up on me when I requested to speak to a supervisor. I called back and talked with a "Senior Claims Representative" who was just as rude as the previous one. BEWARE OF ONLINE TRAVEL AGENCIES WHO OPERATE UNDER THE GUISE OF "CHEAPER FARES", THEY ARE NOT WORTH IT. CheapFareGuru is not worth it! Also, beware "Cheap Fare Airlines" such as Frontier Airlines. On this same trip the initial costs were $831 and we ended up having to pay an additional $70 for assigned seats going plus an additional $70 for assigned seats coming back, plus $189 for checked in bags, $831 + $70 +70 *$189 = $1,160. From $831 t0 $1,160 (cheap fares indeed). Next time we will book travel directly through the airline. Cheap fares are a mirage!
I purchased a round-trip ticket to China and also bought the travel insurance that was clearly advertised as covering any reason that might prevent me from taking my flights. Unfortunately, due to extreme circumstances, I was unable to travel. When I contacted the company to cancel and request my refund, they told me I never purchased the insurance, even though it’s clearly shown on my receipt. After arguing and providing proof, they refused to honor the insurance and said the only option was to reschedule the flight and pay a penalty. This makes no sense — what’s the point of paying extra for insurance if it’s not valid when you actually need it? It feels like a complete scam and false advertising. I lost my flight, my money, and the so-called insurance coverage. I’m sharing this so others don’t fall for the same thing. Be very careful before buying tickets or insurance from this company — their promises are misleading, and their customer service provides no real help when problems arise.
People hate to take long time on cruel but this travel agency make it easier for every one to the extent even old people can not be tired according to their procedures of processing visas. I just recommend it to those people in rush for trips . Thanks
I was "issued" a credit. But it was not really a credit unless I called a phone number to use it. So, I could not easily use this online to book another flight. To me, this is a way to discourage customers from using their credit since it makes it much more difficult and cumbersome. I would not recommend using CheapFareGuru for this reason.
After accidentally booking a flight and putting in the wrong month we tried and tried to get it corrected. CheapFareGuru would not work with us to change the date to the following month. Really bad customer service and would never recommend this company to anyone,.
This company is a scam. I am not finishing the payment of the booking, they called me to confirm the payment, I told them I don't want to complete that booking, now I am facing two cancellation fees from them. The customer line for billing could never be connected.
Very easy and it really helped me save much.
I booked a flight and some policies to ensure I wouldn't lose any money if I had to change my flight. I was going from ATL to LAX for 10 days. They sent me back a reservation returning right after I got to LAX. Plus, they added a layover. So, I canceled and they kept over $200; just what I was trying to avoid. My son booked me on a flight non-stop for 1/2 the price. I will never, ever book with this company again and I suggest everyone to use another site for their airline travel.
Cheapfearguru is a scam zone. Not recommended
I booked a round trip flight they CjeapFareGuru more than 2 months early about a week later they said my flight was changed and charged me $25 to change the flight! I have since found that the flight wasn’t cancelled. On my return flight I Cheapfaresgueu booked me on a flight from Philadelphia Airport to Atlantic City Aorpprt. Boarding pass shows flight #, terminal, seat and time. I check in, get on a bus to take me to my plane and THEN find this horrible bus is taking me to AC Airport! I would never use Cheapfaresguru. They ended up costing me more money and lying!
I booked my flight so early that there was never supposed to get anything wrong. But it did. My flight cancelled 2 days ago. They said it will take 4-6 weeks to get back my money. DO NOT GO THROUGH THIS COMPANY!
I received an email by cheapfare Guru stating that my flight times has been changed and I need to confirm the email. I confirmed the email to the changes. I was not informed that I was going to be charged 75 dollars for the changed that was not my fault but the airline. I spoke to a representative who informed me of the company rules if such changes occurs. This is my first time using this company and i bought 2 tickets. I WILL PERSONALLY ADVICED ANYONE TO READ INTO THIS BEFORE BUYING A TICKET FROM A COMPANY THAT HAS BEEN ESTABLISHED SINCE 1990. I will not recommend CheapGURU to anyone. Proceed with caution. thanks
Beware of Scammers I strongly advise against purchasing from this website. After I made a reservation and paid for my e-ticket, my credit card was unexpectedly charged an additional $40. When I contacted their representative, I was told it was related to a pending transaction with the carrier and that I might receive a refund later. When I refused to accept this unexplained charge, they suddenly offered to cancel my reservation—and then, to my surprise, charged me another $75 for the cancellation. Their advertised online prices are misleading. In my experience, this company operates unethically and uses deceptive practices. Proceed with caution.
Customers! ask questions before booking with this company. all they do is fake! I booked a domestic mexican flight on April 23,2025 but after I learned about their bussiness practices I canceld but they charged my credit card $ 50,00 DDls
A charge of $75 was added to my credit card by CheapFareGuru because United Airlines changed the aircraft designation from Airbus A320 to Boeing 737. CheapFareGuru called it a revalidation and rebooking fee. They would not remove the charge. Their “customer service” agent just kept repeating that the charge was not refundable. I had nothing to do with the airline’s decision to change the type of aircraft they designated for my flight. I do not recommend using CheapFareGuru for booking flights. This charge was robbery under a different name.
Frank analyzed the situation, did research with the carrier and got the results I felt I warranted. He was most professional and patient with this senior citizen. I appreciate his patience when I asked the same questions twice. You go, Frank!
202 reviews matching