CheapFareGuru (cheapfareguru.com) has a 3.6 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 28% give 1 star; The business has replied to 24% of negative reviews; 28 of them were added in the last 12 months. Last updated 2026-08-10.
I booked a flight for my family through CheapFareGuru, and it was a complete nightmare. The airline changed our flight time, so I called CheapFareGuru to rebook us to a better time. Instead of assisting with the rebooking, I ended up having to purchase new tickets for all three of us. I spoke to multiple agents, and not once did they mention any booking fees or processing fee for the previous flight. They assured me that I would receive a Full refund for the previous flight, but that never happened. They said booking fees was charged.
The entire process was extremely stressful, causing me unnecessary anxiety. Going back and forth with them was a hassle, and in the end, it was just a terrible experience. I will never use CheapFareGuru again and highly recommend avoiding them if you want peace of mind
they created a round trip and all the flights were CONFIRMED. But 2 weeks later they say the airlines canceled the flight. But the airlines still has seats available on the same flight. They just bump you off to another flight time and charge you for the ticket change. TOTAL RIP OFF
I rate this company as unreliable !!!ey charged me extra
TTTTTThey charged me extra, the protector traveler also is fake, they just take extra money at the end and nobody is responsible. I rate this company as unreliable !!!
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Michael McMillan美国 · 1 review · Experienced 2025-03-07 ·
★★★★★
Booked my flight to San Francisco on…
Booked my flight to San Francisco on 2/7/25 . Had a medical emergency on 2/25/25 . Went to my family doctor today and he did not advise me to fly next month 4/2/25. Cheap Fare Guru will not refund my purchase because you only have 24 hrs to cancel after you book your flight. Don’t use this service if you ever have to cancel. You won’t get your money back
Very tricky! I bought a flight on their website booked and paid for after giving them all of my personal information including name, address, cell number credit card info and my Date of birth! then they immediately called me to offer me a upgrade to regular economy for $25 more, when I declined he said the flight is no longer available. Then he offered a different time at a higher price. I won't use these guys they are too tricky and I don't know if it's just a scam to get personal information for identity fraud.
DONT BUY TICKETS FROM THAT COMPANY ALL REVIEWS IS FAKE AND PAID ITS A TRAP IF YOU FALL IN THIS TRAP I ASSURE YOU, YOU WILL NEVER GET BACK YOUR REFUND FOR 6 MONTHS THEY JUST ASSURED WE ARE WORKING ON IT BUT BELIVE MY ITS ALMOST PASSED 6 MONTHS I DIDNT GET BACK SINGLE PENNY EVEN THEY DONT HAVE GAZE ITS CHEAP TRAP COMPANY
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Alhaji M Barrie美国 · 1 review · Experienced 2025-02-04 ·
★★★★★
I booked a flight for February 4th…
I booked a flight for February 4th through this website on January 4th and they changed my flight schedule a day before my trip and failed to let me know about the changes. I found out went I got to the airport and one of the travel agency agents had the nerve to lie to me that the last-minute change was done by Delta Airlines I contacted Delta it says my travel agency made the changes a day before the trip, ie 2/3/25.
This is disrespectful and unprofessional and it should not happen to anyone. So, I highly recommend booking directly from flight websites instead of a third-party agent. This CheapFareGure is a disgrace as it does not respect travelers' travel plans.
We are working constantly on improving and assisting our customers in every possible way to ensure their satisfaction due to which we are one of the leading companies in travel trade for over the years
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GURNEET加拿大 · 1 review · Experienced 2025-01-23 ·
★★★★★
GREAT SERVICE
GREAT SERVICE , INSTANT CALL REPLY ,
Reply from CheapFareGuru2025-01-24
Thank you again for sharing such a positive experience. It means the world to us.”
Thanks for your business, we are glad to learn your booking experience went well. Communicate with our 24/7 team please drop in an e-mail at [email protected] with your details and a travel professional will be getting in touch with you. We wish you a pleasant trip & we look forward to serving you again!
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Ric Close美国 · 1 review · Experienced 2025-01-23 ·
★★★★★
Very quick and easy process
Reply from CheapFareGuru2025-01-24
We’re so happy your booking process went so smoothly. Would you mind sharing with your friends who are due for travel
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loneal美国 · 4 reviews · Experienced 2025-01-23 ·
★★★★★
Easy to use!
Reply from CheapFareGuru2025-01-24
Thanks for your business, we are glad to learn your booking experience went well.
c
curt美国 · 1 review · Experienced 2025-01-23 ·
★★★★★
baggage fees
not enough info. making a customer leave a review.
Reply from CheapFareGuru2025-01-24
Communicate with our 24/7 team please drop in an e-mail at [email protected] with your details and a travel professional will be getting in touch with you
Communicate with our 24/7 team please drop in an e-mail at [email protected] with your details and a travel professional will be getting in touch with you
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paul buckholtz美国 · 2 reviews · Experienced 2025-01-24 ·
★★★★★
yes it was easy
Reply from CheapFareGuru2025-01-24
Thank you for your business. We are happy to learn that everything went smooth
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Robert Smiler美国 · 2 reviews · Experienced 2025-01-24 ·
★★★★★
GREAT VERY EASY
Reply from CheapFareGuru2025-01-24
We are happy to learn that everything went smooth
j
john Culmer美国 · 1 review · Experienced 2025-01-24 ·
★★★★★
it was great
Reply from CheapFareGuru2025-01-24
Thank you for your business, your trust and your confidence. We are happy to learn that everything went smooth
C
Cat · 1 review · Experienced 2025-01-23 ·
★★★★★
The price of the airflight ticket
Reply from CheapFareGuru2025-01-24
We are happy to learn you found our deals an asset for your travels. We continuously work with our wide network of partner airlines to bring best deals to the table for our clients