ChooseTexasPower.org (choosetexaspower.org) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 77% of negative reviews. Last updated 2026-08-10.
I was not able to purchase the plan I requested the sales person said it wasn't available until sometime in August. Why would it be advertised if not available. I'm hopeful the sales person found me a comparable plan.
Reply from ChooseTexasPower.org2026-08-03
Hi, John.
Thank you for sharing your experience. We understand how frustrating it can be when the plan you were interested in isn't available during your enrollment. Plan availability can change based on provider updates and market conditions, and we appreciate you bringing this to our attention. If you have any questions about your enrollment or would like us to review your experience, please contact [email protected]. We'd be happy to help.
The gentleman that helped me spent quality time reviewing multiple policies to best suit my needs. I am excited to join this new company and start saving money.
We sign up for service this coming August 10 and they got all my information and did all
The process with the service rep on the phone but did not receive an email confirmation. Decided to call to follow up and end up we did not have a record that we signed up.
Reply from ChooseTexasPower.org2026-07-30
Hello Jason, thank you for sharing your feedback. Confirmation details are typically sent via email after enrollment, and your selected Retail Electric Provider will also send follow-up communication regarding your service. For copies of your confirmation details or questions about your account, we recommend reaching out directly to your Retail Electric Provider. If you’re unsure which provider you selected, feel free to contact us at [email protected], and we can help point you in the right direction.
Explain everything very clear from what I can get right now only a few things was left out but satisfied
m
mary · 2 reviews · Verified · Experienced 2026-07-24 ·
★★★★★
The representative was polite
The representative was polite, informed and professional.
G
G. Tony Hobson · 1 review · Verified · Experienced 2026-07-27 ·
★★★★★
Not on yall but extortion of delivery…
Not on yall but extortion of delivery charges by oncor causes this Rating.
Reply from ChooseTexasPower.org2026-07-29
We understand how utility fees can be frustrating. To deliver power and keep infrastructure maintained, utilities charge transmission and distribution utility (TDU) fees, which will show up on your bill in addition to other key plan details. We do not set/control TDU fees, as these are managed by Texas utility companies. Any questions or concerns you have about utility fees can be sent to your utility. However, if you have any additional questions or feedback about our marketplace experience, please reach out to us at [email protected], and we’ll be happy to review your concerns.
Cancelled my plan without telling me there was a cancellation fee for ending a contract
Reply from ChooseTexasPower.org2026-07-27
Hi there. We understand how frustrating an unexpected cancellation fee can be. Early termination fees are outlined in the plan details and Electricity Facts Label provided before enrollment. Because cancellation charges are assessed by the electricity provider, we recommend contacting them directly for account-specific assistance. We’d also be happy to review your enrollment experience — please email [email protected] with your reference number and any relevant details.
