Customer service is a disaster.
I ordered a Rover from Circuitmess in November as a Christmas gift. The order status didn’t change for weeks. I called their contact number, (218) 403-4192, multiple times - no answer. I left voicemails requesting a callback but never received a response. I also submitted inquiries through the Circuitmess customer support webpage and received no feedback. After emailing to Circuitmess multiple times, I finally received a response saying the order would ship on December 19. However, nothing happened until December 22. When I emailed to cancel the order due to the delay, they immediately replied that the Rover had just been shipped. The package was eventually delivered on December 27 - well after Christmas. Because of the significant delay, I emailed Circuitmess to request a return and full refund. After three follow-up emails, I still have not received a return shipping address or clear instructions. This experience has been extremely frustrating and disappointing. Ironically, Circuitmess continues to send promotional emails while failing to provide basic customer support. I strongly recommend staying away from Circuitmess. UPDATE (1/8/2026): I received a response from CircuitMess and was issued a full refund. CircuitMess offered a no-return resolution, which I appreciate. I’m glad the issue is resolved; however, I strongly encourage CircuitMess to improve its customer support, as poor communication leds to lost customers.
Hello, We’re truly and sincerely sorry for this experience. We fell short here, and we fully acknowledge that. A Christmas gift arriving late, combined with uncertainty around communication, is understandably frustrating, and we completely understand why this left such a negative impression. This was never our intention. There was communication on our side, but regardless of that, it’s our responsibility to ensure everything is handled clearly, promptly, and without confusion. We recognize that we did not meet that standard during a very busy holiday period, and we’re genuinely sorry for the stress this caused. We truly appreciate you taking the time to share your feedback. We take it seriously and are actively reviewing our internal processes to prevent situations like this in the future. We will also be reaching out to you again directly to ensure everything is fully and properly resolved. Thank you for your patience, and again, our sincere apologies. Best regards, CircuitMess