City Beauty (citybeauty.com) has a 3.9 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 72% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; 103 of them were added in the last 12 months. Last updated 2026-08-10.
Gives my lips a slit enhancement and moisturizers them with the perfect amount of shine.
Hello Pamela, thank you for your sweet review. We’re so glad to hear City Lips is keeping your lips moisturized and giving them that perfect shine.
I have been using City Lips for several years now and find it to be an exceptional product. Service is great when ordering it. I just wish products were offered in Sephora, Ulta, Credo or Blue Mercury.
Hello Patricia, thank you so much for your kind words and loyalty! We’re thrilled to hear you love City Lips. We really appreciate your feedback about retail availability. It’s something we’re always exploring to make our products more accessible.
The product is excellent! Plumper, fuller lips which hydrate, as well. The colors you create are fabulous! My only complaint is that you don’t offer free shipping. In order to receive free shipping you have to order multiple items to be eligible. This practice prohibits me from ordering more frequently. Perhaps it’s time for you to change this practice so that you will receive more orders in the future.
Hi AM, thank you so much for your fantastic review! We’re thrilled that you’re loving the plumping, hydrating, and color benefits of City Lips. We appreciate your feedback about shipping - we’ll consider it as we continue to improve our customer experience.
I've been using CityLips Clear for several years & I truly love it. Best lip gloss I've ever used, totally repairing & no added fragrances. I do believe they changed the formula, still great, but not a perfect 10 anymore. Maybe down to an 8. However, they deny any changes. The main reason I'm giving them 4 stars & not 5 is because of their customer service. Every time I'm made to feel like I'm bothering them. If they help at all, it's given reluctantly & condescendingly. This is so annoying I've considered leaving CityBeauty all together, but I can't find a comparable product, so I stay. But am always looking.
Hello Leslie, we truly appreciate your continued support and honest feedback. We're sorry your experience with customer service hasn’t met expectations. Your input means a lot and helps us improve.
104 reviews matching