City Beauty (citybeauty.com) has a 3.9 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 72% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; 103 of them were added in the last 12 months. Last updated 2026-08-10.
This is the only lip gloss with its unique moisturizer’s that I use a few times a day. I do not have dry, cracked or peeling lips as a result! I highly recommend this product. I have one in my purse and a couple others in the house for my go to moisturizer-gloss!
Reply from City Beauty2025-10-27
We love hearing this, Deborah. It’s wonderful to know our gloss keeps your lips smooth and hydrated all day long. Sounds like you’ve got your lip care routine perfectly covered. Thank you for sharing the love and for making City Lips part of your everyday essentials!
J
Joe MacPhale Fine Art Studio · 2 reviews · Experienced 2025-09-04 ·
★★★★★
The product doesn’t work as the…
The product doesn’t work as the infomercial shows.
Reply from City Beauty2025-10-28
Hi Joe, We’re sorry to hear the product didn’t meet your expectations. We’d love to learn more so we can assist you further. Our team has reached out to gather a few details, as we couldn’t locate an order under your name. Once we have that info, we’ll be happy to help make this right. Please drop them a reply, and they can be reached by email at [email protected] or by phone at 1-800-347-1558.
This product is okay, however, I can't say that it works as promised.
This lip plumper doesn't really add any plumpness, but it does feel pretty good and hydrating as far as a gloss goes.
Reply from City Beauty2025-10-27
Thank you for sharing your feedback, Jeanne. While we’re glad you enjoyed the nourishing feel of the gloss, we’re sorry to hear it didn’t provide the level of plumpness you expected. Our customer support team has followed up with tips for achieving optimal results, as well as return options and a partial refund offer. We appreciate the opportunity to make this right and your continued trust in City Beauty.
K
Kerry · 3 reviews · Experienced 2025-09-25 ·
★★★★★
Product in US$
Product in US$, so if yr in Australia it will cost nearly double...and on that note dont waste your money product did not make any difference at all...I got anti wrinkle cream...did nothing
Reply from City Beauty2025-10-23
Thank you for sharing your experience, Kerry. We’re sorry to hear the results weren’t what you expected. Our team has been in touch to help clarify pricing and share some tips for best use. We truly value your feedback and hope the suggestions help improve your results.
E
Elke · 27 reviews · Experienced 2025-10-20 ·
★★★★★
I love their mascara but ..
I love their mascara but ... what a poor customer service! My order was sent to another address than the one entered. I notified City Beauty, they entered another order. I asked them to pay attention to the shipping address. Upon receiving shipment confirmation of this replacement order, it was again indicating the wrong address. Notified them again, it was confirmed various times by CS that the address was updated and I would receive my order at the address I entered. But it was not, it was again delivered at another address than the one I entered and which is stored in my account.
Reply from City Beauty2025-10-22
Hi Elke, we’re sorry to hear about your experience and truly understand how frustrating this must have been. This is not the level of service we aim to provide. Our customer support team is already reviewing your case to ensure this issue is fully resolved and that your correct shipping address is confirmed for future orders. Thank you for bringing this to our attention—we appreciate your patience.
D
Debra · 13 reviews · Experienced 2025-10-01 ·
★★★★★
City Lips
I have tried several lip products that claim to last a long time and some that claim to have a plumbing effect. None of the others have a lasting effect. I don’t notice or necessarily need a plumbing effect. City lips lasts for hours without the need to reapply. It stays through my morning coffee.
Reply from City Beauty2025-10-21
Hi Debra, we’re so glad to hear that! Thanks for sharing your experience. It’s great knowing City Lips lasts through your day (and your coffee!).
I have been using City Lips for years. It really does give them volume and smooths those fine lines without the sting other lip treatments have. I went to my aesthetician and she literally told me NOT to get fillers. Thanks City Lips!
Reply from City Beauty2025-10-21
That’s amazing to hear, Donise. We love that City Lips has given you such great results. Thanks so much for sharing your experience.
L
LCM · 2 reviews · Experienced 2025-10-16 ·
★★★★★
Best lip product I’ve ever used.
City Lips is hands-down, the best lip care product I have ever used. It’s long lasting without being gummy and it really softens and accentuates lips and reduce the appearance of wrinkles around the lips.I use it faithfully twice a day.
Reply from City Beauty2025-10-21
Thank you so much for your kind words, LCM! We’re thrilled to hear City Lips has become part of your daily routine and that you’re loving the results. Your support means a lot.
P
Pamela Leonard · 1 review · Experienced 2025-10-17 ·
★★★★★
Feels and looks wonderful!
Feels and looks wonderful!
I like the colored ones now too!
Reply from City Beauty2025-10-18
Hello Pamela, thank you so much for your 5-star review! We're thrilled you’re loving how it feels and looks — and that you’re enjoying the colored shades too.
T
Terry · 1 review · Experienced 2025-10-15 ·
★★★★★
I use this clear lip gloss at night to…
I use this clear lip gloss at night to keep my lips moist. It works better than several other products I've tried. The only drawback is sometimes I'll get a hair or fuzz stuck on it because it is very sticky.
Reply from City Beauty2025-10-18
Hi Terry, thank you so much for your thoughtful review! We're happy to hear City Lips Clear is keeping your lips hydrated and working better than other products you’ve tried. City Lips is formulated to be a thicker consistency in an effort to offer a long-wearing effect, so your lips can stay hydrated and appear plump throughout the day. We recommend exfoliating first, creating a smooth surface for City Lips® to be applied.
City Lips arrives promptly over and over again. It’s packaged beautifully and honestly is the best daily lip product I’ve ever used, my must have whether by itself on a messy bun day, as a base for my lip color, or as a protective top gloss coat. Love it, love it!
Reply from City Beauty2025-10-18
Thank you so much for the amazing feedback, Tamra. We're delighted to hear City Lips has become your everyday essential and that you’re loving it in every look.
Whenever I order I, I never encounter any issues. The only negative thing is that your products are not sold in Canada. It makes for a really expensive lip gloss so I always wait for them to go on sale at 50%. I would love to try your skincare but it would be too expensive with shipping and all.
Reply from City Beauty2025-10-18
Thank you so much for your thoughtful review and for being such a loyal customer, Nathalie. We're so happy to hear you’ve had a smooth experience ordering from us. We truly appreciate your feedback about pricing and availability in Canada — it’s valuable input we’ll be sure to share with our team.
S
Susan Harvey · 3 reviews · Experienced 2025-10-06 ·
★★★★★
The absolute best lip pluming gloss and…
The absolute best lip pluming gloss and night oil on the market!! I also adore the lip liner and eye lid treatment!
Reply from City Beauty2025-10-15
Thank you so much, Susan. We’re thrilled you’re loving City Lips, the Night Oil, and our other products. Your support means the world to us!
J
Jennifer Bogard Featherston · 1 review · Experienced 2025-10-15 ·
★★★★★
I have been using City Lips for several…
I have been using City Lips for several years now and have noticed it is smoothing out the fine lines around my lips as well as increasing lip volume. I use the clear at night and the colored glosses during the day.
Reply from City Beauty2025-10-18
Thank you so much for sharing your experience, Jennifer. We're thrilled to hear City Lips has helped smooth fine lines and enhance your lip volume. It sounds like you’ve found the perfect day-and-night routine.
C
Christina · 1 review · Experienced 2025-10-14 ·
★★★★★
City Lips is #1
I love City Lips and use it daily. I have many of the colors, but my favorites are the sheer peach/brown and the pink shades. While they do transfer to cups and straws, they last a LONG, LONG time. Great to apply before bed to wake up with plump, moisturized lips. They are pricey, but I appreciate the bogo sales and use those to stock up for myself and for gifts. I don’t know what I’d do if these were discontinued as nothing else compares.
Reply from City Beauty2025-10-15
Hello Christina, thank you so much for your wonderful review! We’re thrilled to hear how much you love City Lips and your favorite shades. Your support and loyalty mean the world to us, and we’re so glad our BOGO sales help you stock up.
M
Margy · 5 reviews · Experienced 2025-08-01 ·
★★★★★
City Lips
Shipping is quick and the product works as advertised.
Reply from City Beauty2025-10-14
Hi Margy, thank you for your awesome review! We’re so happy to hear you’re loving City Lips and that it’s working just as promised.
I like the clear glosses. Not so much the colors for some reason. However I keep purchasing them. They stay on better than other type glosses or oils. I don't find them pumping or drying.
Reply from City Beauty2025-10-14
Hi Nadine, thanks so much for your feedback! We’re glad to hear you enjoy City Lips Clear and that they’re long-lasting without drying. We really appreciate your continued support and loyalty!
R
RONNIE LATHAM · 3 reviews · Experienced 2025-10-10 ·
★★★★★
I LOVE the new Raspberry City Lips…
I LOVE the new Raspberry City Lips color! Never discontinue this color PLEASE. Also, If you haven't yet tried the Nighttime lip plumping oil, do it NOW! It is so moisturizing and your lips look much plumper and smoother in the AM. Try it!!!
Reply from City Beauty2025-10-14
Hi Ronnie, thank you for your wonderful review! We’re thrilled to hear you’re loving the Raspberry City Lips — it’s definitely a favorite! We’re also so glad the City Lips Night Oil is keeping your lips smooth and plump.
J
Judy · 1 review · Experienced 2025-10-13 ·
★★★★★
I love the lip products I’ve gotten…
I love the lip products I’ve gotten from City Lips. I no longer chew dried skin off ( gross, I know). I started with the gloss and then tried the night oil. Both are fantastic products that I have ordered multiple times. The one time I had a shipping issue, the team was responsive and shipped my order out again. No problems.
Reply from City Beauty2025-10-14
Hi Judy, thank you so much for your wonderful review! We’re thrilled to hear that City Lips has made such a positive difference for you. We really appreciate your loyalty and are so glad our team could help with your order issue.
D
DeeJay · 1 review · Experienced 2025-10-13 ·
★★★★★
The BEST
The only lip gloss I've found that doesn't cause my lips to chap and peel. I need more colors!
Reply from City Beauty2025-10-14
Hi DeeJay, thank you for your amazing review! We’re so happy to hear City Lips keeps your lips smooth and healthy. We’ll keep your request for more colors in mind!
