City Beauty (citybeauty.com) has a 3.9 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 72% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; 103 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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stjojo · 1 review · Experienced 2025-12-29 ·
★★★★★
Horrified
Oh my goodness I was so excited when I ordered this, not about paying shipping, but I decided to take a chance because I did read the reviews and people seem to like it. I must be one of the few dissenting people. I was horrified after applying it and catching a view of myself in the mirror. I can’t decide if I look like the Joker or that my two-year-old granddaughter had applied lipstick to my lips. I bought the clear lip plumping product and it made my lips this garish color of pink and looked like someone colored outside the lines of my lips. Or maybe an elderly woman who has a shaky hand. I just called to return it but here’s the deal: you get 60 days to return it but you pay shipping and then they make you pay shipping back to them so I’m not really happy with this company.
Reply from City Beauty2026-01-06
Hi stjojo, we’re sorry to hear about your experience and understand how disappointing this must have been. Results can vary based on individual lip tone and application, and our customer support team would be happy to share tips to help achieve the best results or assist with return instructions under our 60-day money-back guarantee.
They can be reached by email at [email protected]
or by phone at 1-800-347-1558.
I love a sticky lip gloss, this gloss has that thicker stick feel while getting plumpness in the lips as well. In addition there are many lip color choices to chose from. I have them all. Totally addicted. I also saw that Macys carried them during the holiday season, 6 mini pack.
Reply from City Beauty2026-01-03
We’re so glad you love it, Karen. Thicker, plumping, and full of color options—sounds like the perfect addiction. Thanks for sharing, and yay for spotting us at Macy’s too!
I absolutely love City Lips! I have been ordering them for the last 2 years and they never disappoint. The colors are beautiful, lips plump to perfection and the gloss stays on, wears well. I also LOVE the Lip Oil and apply every night before bedtime. Highly reccomend and I will forever be a loyal customer.
Reply from City Beauty2026-01-03
Wow, thank you for your loyalty, Kimberly. We’re thrilled City Lips and the Lip Oil have been a perfect part of your routine for 2 years. Your support means the world to us!
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Lisa · 1 review · Experienced 2025-12-02 ·
★★★★★
My order arrived promptly which I…
My order arrived promptly which I always appreciate, but I’ve seen no difference in using the lip product.
Reply from City Beauty2026-01-06
Hi Lisa, we’re glad your order arrived quickly, but we’re sorry the product hasn’t met your expectations. Results can vary from person to person, and our customer support team would be happy to share tips for best results or assist with a return under our 60-day money-back guarantee.
You can reach them at [email protected] or 1-800-347-1558.
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Cinnamon · 11 reviews · Experienced 2025-12-29 ·
★★★★★
Love, love City Lios
Love, love City Lips, especially the clear, clear silver and clear gold. I keep one everywhere so I’m never without one!
Reply from City Beauty2026-01-03
We love hearing this—thank you, Cinnamon. So glad City Lips is a must-have for you, especially the clear shades. Having one everywhere is the best compliment!
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jennifer · 2 reviews · Experienced 2025-12-12 ·
★★★★★
great product
great product. Timely delivery.
Not so great price.
Reply from City Beauty2026-01-03
Thank you for your feedback, Jennifer. We’re so glad you loved the product and that it arrived on time. We hear you on the pricing and truly appreciate you sharing your thoughts—it helps us a lot!
I use the clear city lips overnight, every night. Since I’ve been doing this, I don’t have my usual winter chapped lips. My favorite city lips color for daytime is raspberry. The only problem is that I cannot wear it on windy days because I end up with my hair stuck all over my mouth. It’s also very expensive, but I wait for sales and then I stock up.
Reply from City Beauty2026-01-03
Hi Deborah, we’re so glad City Lips is keeping your lips hydrated all winter! Raspberry is a gorgeous choice. Thanks for sharing your tips on stocking up during sales—we love that you’re making the most of it.
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Lloydene · 10 reviews · Experienced 2025-12-28 ·
★★★★★
I bought 2 City Lips
I bought 2 City Lips, I put one in my daughter’s stocking and kept one for myself, unfortunately in the Christmas mess I have misplaced mine. I will look for it as soon as I can. But this is a little early for a proper review. I really like all my other products!
Reply from City Beauty2026-01-03
Thanks for sharing, Loydene. We’re so glad you love your other City Beauty products. Hopefully your City Lips turns up soon—you’ll be able to give it a proper test and review then!
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Jennifer Kyker · 2 reviews · Experienced 2025-12-22 ·
★★★★★
The product is great
Reply from City Beauty2025-12-23
Thank you so much for the 5 stars, Jennifer. We’re so happy to hear you’re loving the product—your support truly means a lot to us!
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Susan Darden · 1 review · Experienced 2025-11-19 ·
★★★★★
It actually works
It actually works. I have thinner lips and after applying only a couple of times I could see a difference. I’ve tried others that burn and tingle when I applied. City Lips did not.
Reply from City Beauty2025-12-17
We’re so happy to hear City Lips worked for you, Susan and that it was gentle too! Thanks for sharing your experience, it means a lot.
I'm really happy with this product. I was skeptical. But I felt the difference the first time I tried it. I bought 2 more so I can have one in the kitchen, the bedroom and my purse.
Reply from City Beauty2025-12-16
We’re so happy to hear that, Sharon. It’s awesome that you felt a difference right away—and love that you’ve stocked up to have one everywhere. Thank you for sharing your experience!
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Mena walsh · 1 review · Experienced 2025-12-07 ·
★★★★★
This product accentuates the lies in my lips
This product accentuates the lines in my lips. It’s is sticky and very annoying. A very disappointing purchase. I was so excited when I read about the product. It definitely didn’t live up to its claims. Customer has to pay to return product. I dont recommend wasting your money!
Reply from City Beauty2025-12-16
Hi Mena, we’re sorry to hear this! While many customers love the results, we understand that not every product works for everyone. Our customer support team would be happy to share tips for best results or assist with return instructions under our 60-day money-back guarantee. You can reach them at [email protected]
or 1-800-347-1558.
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Kristen Smitih · 4 reviews · Experienced 2025-11-11 ·
★★★★★
The City Lips product is excellent
The City Lips product is excellent - it really works! My only issue with the experience of purchasing online is there is heavy upsell that is frankly, annoying. I'm a grown woman, and I've ordered and reordered several times. So I would like to be able to just go on your site and select what I want without feeling pushed to buy a higher quantity.
Reply from City Beauty2025-12-10
Thank you so much for your kind words about City Lips, Kristen. We’re thrilled to hear it’s working well for you.
We also appreciate your feedback about the online shopping experience. We understand how frustrating upsells can feel, and we’ll be sure to pass your comments along to our team as we continually look for ways to make shopping easier and more enjoyable.
Debra Allen · 6 reviews · Experienced 2025-12-07 ·
★★★★★
Love City Lips…
The prpduct itself whether worn alone or on top of one of my lipstick colors is exceptional. It's long-lasting. It's not sticky. It does plump my lips! So just as it claims to, It does what its suppised to do! ❤💯
Reply from City Beauty2025-12-08
Thank you so much for the 5 stars, Debra! We’re thrilled that City Lips is giving you that long-lasting plump without the stickiness. We love hearing that it’s delivering just like you hoped.
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Jeannie · 2 reviews · Experienced 2025-11-03 ·
★★★★★
didn't do anything
Reply from City Beauty2025-12-10
Hi Jeannie, we’re sorry to hear this! We always want you to love the product, but understand not every product may work for everyone. Could you share a bit more about your experience so we can better assist you?
Our customer support team will be happy to provide tips on how to get the best results, as well as return instructions if you'd like to take advantage of our 60-day money-back guarantee. They can be reached at [email protected] or 1-800-347-1558.
Thought was not going to work! But to must my surprise it does! My lips are fuller especially the top lip ! Also no sticky feeling very nice quality! Love it. Michele
Reply from City Beauty2025-12-06
Wow, we’re so happy to hear that, Michele. Thank you for sharing your experience — we love that you’re enjoying fuller lips and the smooth, non-sticky formula. Your support means so much!
Seem nice staff.. received my lip plumper all was good.. although it doesn't work my lips are the same.. its nice stuff. Just doesn't plump
Reply from City Beauty2025-12-06
Hi Sharon, thanks for your feedback! We’re glad your order arrived safely and that you had a positive experience with our team. Results can vary, but our support team is happy to share tips or options to help you get the best results. You can reach them at [email protected] or 1-800-347-1558
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wyn · 4 reviews · Experienced 2025-10-31 ·
★★★★★
The product came quickly
The product came quickly, but since I am new at using it, I have not seen any "real changes" in my lip lines.
Reply from City Beauty2025-12-01
Hi Wyn, thank you so much for your 4-star review!
We’re happy to hear your order arrived quickly. Since you’re still new to using the product, it’s totally understandable that results can take a bit of time — consistency usually makes the biggest difference. Please reach out if you need assistance.
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Barbara MacDonald · 3 reviews · Experienced 2025-11-16 ·
★★★★★
Great product.
The product is great. My lips are plumper and more supple than in years. I am in my late 60's and have been very impressed wit City Lips.
I just find that with the shipping costs and exchange rates it is getting beyond my affordability here in Canada.
Reply from City Beauty2025-11-18
Thank you so much for your thoughtful review, Barbara. We’re really glad to hear that City Lips has helped your lips feel plumper and more supple. We truly appreciate your support, especially knowing how long you’ve been caring for your results. We also understand how shipping costs and exchange rates can add up, and we’re always looking for ways to make our products more accessible. Thank you again for sharing your experience.
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Susan Caputo · 1 review · Experienced 2025-11-03 ·
★★★★★
Hi The lip plumping effect is good…
Hi The lip plumping effect is good but I find my lips are chapped and there’s some peeling skin going on. Any suggestions?
Reply from City Beauty2025-11-22
Thank you for your review, Susan. Chapped or peeling lips can happen when the skin is extra dry, especially during seasonal changes. We recommend applying a generous layer of City Lips® twice daily to deeply hydrate and smooth the lips. You can also pair it with City Lips® Line Therapy around the lip line for added moisture and support.
