City Cruises (citycruises.com) has a 3.8 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 88% of negative reviews. Last updated 2026-08-10.
The whole experience was great from the reservations made to boarding the food the service and the whole cruise.i would do it again with different set of friends for them to experience what we did. Thank u thank you. Just fabulous..
On our long-awaited Tall Ships Brunch Cruise and paid extra for a drink package and the main bar where the liquor is kept is locked AND THEY DONT HAVE A KEY! What?! My bartender boyfriend also says that the vodka that they do have has been watered down. And I paid over $400 for this cruise for 2 people! I don’t recommend paying extra for anything and recommend finding another cruise line.
Thank you for taking the time to write about your experience. We’re disappointed to hear you were not satisfied with your recent visit and to understand the situation better, we’d like to have a team member personally connect with you. At your convenience, please email us directly at [email protected] with the contents of this review. Thank you again for your time.
stops were all too far away from every place we wanted to go
Thank you for taking the time to write about your experience. We’re disappointed to hear you were not satisfied with your recent visit and to understand the situation better, we’d like to have a team member personally connect with you. At your convenience, please email us directly at [email protected] with the contents of this review. Thank you again for your time.
Afternoon cruise Friday, July 3. Scam marketing on their website. The trip was to feature viewing of tall ships parade. Nope. Didn’t happen. Nary a tall ship in sight. They moved the boarding time to 15 minutes earlier and then boarded later than the original boarding time. Heat index 115F. Actual temperature 102F. Waiting in line to board in extreme heat with no shade cover. The Class B Tall ship parade was in the East River today, not the Hudson River. How is it that the captain of this vessel didn’t know that? Or the captain did know, and the vessel did not obtain a permit to travel on the East River today? Food was Ok, servers were good; otherwise I’d have rated it a 1 star.
Sweating in Jersey, We are truly sorry to hear that your experience on the afternoon cruise did not meet your expectations, especially regarding the tall ships parade. We understand your frustration with the change in boarding time and the discomfort of waiting in the extreme heat without shade. We are reviewing our communication and operational procedures to prevent similar situations. We appreciate you acknowledging the food and service.
They really go the distance to make the cruises eventful with music, food, decorations, and perfected routes.
Absolute horrible experience. Poor staff, time management, and communication. First told last ride at 6pm then when we went mind you we came at 5pm. Arrived 5:30 and told next at 6:30, cam half hour early told not till 40, and boat did not arrive till 6:50 and a lady even had a medical emergency and had a lady screaming for help and they just looked at her and didn’t do anything untill was holding up the line as they had to hold the person up. View was not worth the wait.
Janelle Bergmann, We are truly sorry to hear about your experience. We understand your frustration regarding the ride schedule and the distressing medical emergency you witnessed. We are reviewing our procedures to improve time management and staff response in such situations. Your feedback is invaluable as we work to prevent similar occurrences.
Waiting in 90(+) degree heat to get on & they made you get rid of water bottle. The dinner part of the cruise was awful. The food table has 2 sides with identical offerings so the line goes faster. One side ran out of food so that had everyone go on the other. It was out in just a minute or so. Water,tea or lemonade was to be served with dinner. They ran out of tea & lemonade before serving even started. There was an adult birthday party on board and the kids were running around screaming so loud it was hard to have a conversation. DO NOT RECOMMEND \.
Teresa N Mark, We are very sorry to hear about your disappointing experience with the heat, water bottle policy, and food service on your cruise. We also regret that the noise from the birthday party affected your enjoyment. We are reviewing these issues to prevent similar occurrences.
Hello, we bought the tickets a few days before departure and the day before we received an email saying that we couldn't visit the prison due to renovations; instead, they gave us the option of a cruise around the area. The experience was not what we expected, very disappointed by the situation.
Thank you for your honesty. We really appreciate you taking the time to share your feedback.
I felt like the boat was too packed with people. I didn't even feel safe. I looked for life jackets and definetely we didn't have enough for all the people on board. It is a good thing that we didn't need them or I could be dead!
MCC, We appreciate you sharing your concerns about the boat's capacity and safety equipment. We are taking your feedback seriously and are reviewing our procedures to ensure the safety and comfort of all our guests.
Amazing cruise, the staff is super friendly. Can’t wait to go back.
Oscar Nunez, We're so happy you enjoyed your cruise and found our staff friendly! We look forward to welcoming you back.
My experience was great I’ll recommend anyone to experience this lovely cruise.
Mariette, We're so glad you enjoyed your cruise! We appreciate your kind words and recommendation.
Thrilling Experience of Voyage to the Falls boat ride
Sameer Bhurke, We're so happy you enjoyed your thrilling boat ride! We appreciate your positive feedback.
First, the experience was not great; second, it is positive that the company offers cruise brunches, particularly for those who can afford it; and lastly, when you book a cruise brunch with citycruises, don't select the upper deck if you think you'll need a bathroom; there is only one on the lower deck, and when you must go, that's terribly inconvenient.
Marlene, We appreciate you sharing your experience and feedback regarding the cruise.
We had an amazing experience on this cruise! Seeing the New York City skyline from the water was absolutely breathtaking and gave us a completely different perspective of the city. The views of the Statue of Liberty, the bridges, and the Manhattan skyline were unforgettable. The boat was clean and comfortable, the staff was friendly and professional, and the entire tour was well organized. I highly recommend this cruise to both visitors and locals looking to experience New York from a unique point of view. It was definitely one of the highlights of our trip! 🗽✨
Larisa Mihajlova, We are so happy to hear that you had an amazing experience on our cruise and that seeing the New York City skyline from the water was breathtaking! We are delighted that the views of the Statue of Liberty, the bridges, and the Manhattan skyline were unforgettable for you. It truly warms us to know that our boat was clean and comfortable, and that our staff was friendly and professional, making the entire tour well-organized. We appreciate your high recommendation to both visitors and locals; it means a lot to us that it was one of the highlights of your trip!
Generally excellent,all members (29) agreed. A small complaint was that we could only have the food ordered which was ok,but some would have liked to add mushy peas as an aftrethought,
Alan, We're glad to hear your group enjoyed their experience! We appreciate your feedback regarding the food ordering and will certainly consider offering more flexibility for additions like mushy peas.
We enjoyed our 4th of July cruise in Baltimore last year. Dinner was great. Overall a good experience.
Steven Yarbrough, We're so glad you enjoyed your Fourth of July cruise in Baltimore and that the dinner was great! We appreciate your positive feedback.
The food was good, the view is beautiful, the staff excellent, loved the entertainment, and saw two whales on our journey, along with dolphins and sea lions. What a joy.
Jeralynn Strong, We are so happy to hear you enjoyed the food, views, and entertainment! Seeing whales, dolphins, and sea lions truly makes for a joyful journey. We appreciate your kind words.
My customer experience was not great. We enjoyed the music, scenery, and some of the food. However, the meat was dry and the servrr was not as accomodating as we expected. Even though I informed her when the cruise first started, she didn't tell the DJ to shout out my son's graduation until the cruise was over and most people had already left the boat.Therefore, we didn't enjoy the accolades from the other guest like others who were celebrating a special occasion and received a timely shout out. I had already given her a tip before we realized she didn't inform the DJ in time.
Thank you for taking the time to provide us with your feedback. Please know it is never our intention to provide a less than exceptional, and it’s reviews like yours that help us continually improve. Again, we truly appreciate your feedback and thank you for your time.
Honestly such a good trip! The only thing I would suggest is that it have an address of where the ferry is for the Statue of Liberty as it was a bit confusing.
Coral Servais, We're so happy to hear you had such a good trip! We appreciate your valuable feedback regarding the ferry location for the Statue of Liberty and will certainly look into making that clearer for future guests.
Service was great and the park employees were helpful and informative.
Gilbert Martinez, We are so happy to hear that you had such a positive experience with us! It's wonderful to know that our team was helpful and informative during your visit.
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