cityexperiences.com (cityexperiences.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 81% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 75% of negative reviews. Last updated 2026-08-10.
We had a really good experience!Very good organised!Helpfull staff!Easy booking process!
Kremena, We're happy to hear that you had a really good experience. It's great to know that you found our staff helpful and the booking process easy. Thanks!
Hello, Thank you for the positive review! We hope to welcome you back soon!
Had a great experience with the Statue of Liberty tour. Easy to get everything figured out and was able to get into the crown last minute which was amazing on its own. Fun that it also included Ellis Island
Dannah Sutton, We're glad you enjoyed your Statue of Liberty tour! It's wonderful that you found everything easy to figure out and were able to visit the crown. We appreciate you mentioning Ellis Island, too. Thanks for your positive feedback!
Hello, Thank you for the positive review! We hope to welcome you back soon!
This was an amazing experience from start to finish. The booking process was simple and straightforward, and everything was well organized when we arrived. The ferry was clean, ran on time, and the staff kept things moving efficiently without it feeling rushed. The views during the ride were incredible—getting that close to the Statue of Liberty is something you really have to see in person. Both Liberty Island and Ellis Island were well maintained, easy to navigate, and full of history. There was plenty of time to explore, take pictures, and really take it all in. What stood out most was how smooth the entire experience felt. From boarding to returning, everything was clearly communicated and stress-free, which made the day that much more enjoyable. I’d highly recommend this to anyone visiting New York—it’s a must-do experience and definitely one of the highlights of the trip.
Joshua Porter, We're glad you enjoyed your visit! It's wonderful to hear that the booking process was simple, the ferry was clean and on time, and the staff were efficient. We appreciate you highlighting the views and the smooth, stress-free experience. Thank you for recommending this experience to others!
Everything went smoothly both online and once we arrived in person. Alcatraz was a great addition to our vacation in San Francisco!
Riley, We're happy to hear that everything went smoothly for you! We're glad Alcatraz was a great addition to your San Francisco vacation, and we appreciate your feedback.
The experience is good, but the service was not great. My chicken was under cooked and when I informed the manager she just look at me like I was crazy.
Karina, Thank you for taking the time to provide us with your feedback. It is never our intention to provide a less than exceptional experience. If you would like to discuss your experience further, please email us directly at [email protected] and we will be able to assist you. Again, thank you for your time.
Back in September I took my brother to see Alcatraz while in San Francisco for medical testing. While on the island my brother had a grand mal seizure (not out of the usual for him, but scary none the less ). The paramedic on the island was not our favorite but the staff of city experiences handled it so well. I believe her name was Kayla, she refunded us for our cut short tour and was incredibly kind and helpful during the whole situation.
Kylie, We're so sorry to hear about your brother's seizure during your Alcatraz visit. We appreciate you sharing your experience and are glad that our staff could assist you during this stressful situation. We appreciate your kind words.
Took my ten year old granddaughter to Manhattan in August 2025. Had five sites selected. Found the correct lines for vouchers when needed. Very efficient operations. Pre-purchase is especially important for the Statue of Liberty and Ellis Island. Highly recommend the packages for ease of access. Good money well spent.
Momatthebeach, We're glad you found our operations efficient during your Manhattan trip with your granddaughter. We appreciate you highlighting the importance of pre-purchasing for the Statue of Liberty and Ellis Island. It's great to hear we were a worthwhile investment for you. Thank you for your positive feedback!
The purchase was very easy, I recommend buying through the website.
wellington fernando, We're happy to hear that your purchase was easy, and we appreciate you recommending buying through our website. Thanks for the feedback!
It is the only company that operates tours to Liberty Island, so you don’t have a choice. They are understaffed, with a single employee at the end of the queue telling you where to go and they couldn’t care less. The worst experience of our trip to New York was caused by the employee telling us to form another queue on the left all the way to the front (to make room for more people coming in after security, I assume due to space being reduced by construction works in the park). Although I did tell him people might get upset, he said we should tell people he told us to go, and we did, but this crazy guy in line when we stopped started yelling slurs at us and didn’t even want to listen to our explanation. Seconds after that, the line started to move forward into the boat, so going back to bring the employee who told us to go in front wasn’t an option. No police or security in sight at boarding or arrival, just the guy in the back and then the employees rushing people in on the boat so that they can lift the bridge and set off. All-in-all, a situation caused by the lax approach of the employee who sent us in front, knowing that there is no other colleague of his to confirm to people that we didn’t just go forward on our own or to control any conflicts caused by his actions. Train staff better to avoid conflict and ruin people’s holidays and employ more people to control crowds better. Will not be returning.
Vasile, We appreciate you sharing your experience. We're sorry to hear that the employee's directions led to a negative encounter and impacted your visit. We will address your concerns regarding crowd management and staff training to prevent similar situations in the future.
Brenda, We're glad you had an awesome time! We appreciate your feedback, and we look forward to your return in the future.
There were 10 of us from 3 households going to the Statue of Liberty together. We wanted to do the crown tour, but as we were limited to only 4 tickets per credit card and we didn't want some of us to be able to purchase tickets and others of us not (and then be separated during the tour), we waited a couple days until we could sit down in 2 different time zones with our respective households. By that time the tickets to the crown had sold out. This was irritating, but as only one of us had ever previously been to the crown (and one other of us had been to the pedestal) and the rest of us were all going for the first time, it was still a good experience. Off loading back at the dock on the NY side was very slow and hot and nauseating as the boat is rising and falling on the waves and everyone is crowded closely together. However, the experience was a good one overall. I just don't recommend going down to the first floor of the boat until everyone is off. Spare yourself the sea-sickness. Snacks, drinks, and mementos are for sale on the boat.
CleaningCrazedMom, We're glad you enjoyed your overall experience visiting the Statue of Liberty. We regret that the crown tickets sold out before your group could book them together. We appreciate your feedback regarding the disembarkation process and will share it with our team for review.
Awesome. Done 2 cruises with them. Both excellent. Great way to spend day or evening. Will do again.
Jonathan Friedman, We're happy to hear that both cruises were excellent experiences for you. It's great to know you enjoyed your time with us, and we look forward to hosting you on board again.
This is a two-hour walking tour, no bathroom breaks or rest stops, so wear comfy shoes and check the weather. It was an incredible experience. Maddy is extremely knowledgeable and shares the area's history with such pathos and enthusiasm. Really, it was a terrific tour that gave me a real sense of some of the human lives that played out in this city.
Teresa, We're glad you enjoyed the walking tour and appreciate your helpful tips for future participants! It's wonderful to know the tour provided a real sense of the city's history. Thanks for your positive feedback.
Super easy checkout process, loved the tour, and all of the options city experiences had to offer.
Keaton, We're glad you enjoyed your experience and found the checkout process easy. We appreciate you mentioning the variety of options we offer. Thanks for your feedback!
Paul Carey, We're glad you found it easy to deal with us. Thank you for your feedback; we appreciate it greatly.
We found all the staff we interacted with helpful and pleasant. We will definitely be back as our plans did not include enough time to see all we wanted to see. We definitely recommend spending the whole day between the two locations if you are history nuts like us!
David H Gray, We're happy to hear that our staff were helpful and pleasant! We appreciate your recommendation to spend the whole day exploring both locations. We look forward to your return!
Steve, Thank you so much! ⭐⭐⭐⭐⭐ We really appreciate your continued support—it means a lot to us!
We went on a lunch cruise on the Thames today for my sisters birthday, we called before booking to check accessibility as one of us uses a mobility scooter and this was fine, the staff were helpful and accommodating, the food was lovely, we would recommend this tour.
Aminda Buttinger, We're happy to hear that our staff were helpful and accommodating during your sister's birthday lunch cruise on the Thames. We're glad you enjoyed the food and accessibility was suitable. Thank you for recommending our tour!
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