cityexperiences.com (cityexperiences.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 81% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 75% of negative reviews. Last updated 2026-08-10.
On November 17, 2025, I took a trip to Miss Liberty (Crown) with City Experiences. Of course, I can only judge this off-season, but the experience and the well-organized itinerary clearly exceeded my expectations. The same goes for the very friendly and helpful security staff before boarding the ship (I had left my wallet behind!). It was a very impressive trip without any rush. Incidentally, I found the price to be more than fair, even extremely reasonable, compared to other attractions in New York, such as the famous and highly acclaimed Emp....Building!
Reply from cityexperiences.com2026-01-25
Peter Bärlocher,
We're happy to hear that your trip to Miss Liberty exceeded your expectations! We appreciate your positive comments regarding our well-organized itinerary and the helpful security staff. We're glad you found the experience impressive and the price reasonable. Thank you for your review!
TI apologize for doing this way later but I have been busy with work and school. I went on my first trip to NYC this past summer. I used the cruise ship ferry to visit Ellis Island and Liberty Island (1st time ever.
The staff were great for the most part. I hadn't been on a very since I was a kid so I had to get used to the rocking of the ferry but it was swell.
Reply from cityexperiences.com2026-01-18
Conor Lively,
We appreciate you sharing your experience visiting Ellis and Liberty Islands. We're glad the staff were great and you enjoyed the ferry, despite the initial adjustment to the rocking. Thank you for your feedback!
The Statue of Liberty visit was excellent for me and my wife and she loved it although it was very cold out there on Ellis Island and a whole lot of walking up into the Statue of Liberty. Boy was I tired after climbing all of those steps up inside of the lady Liberty.
Reply from cityexperiences.com2026-01-10
Roscoe Moore,
We're glad you and your wife enjoyed the Statue of Liberty and Ellis Island visit! We appreciate you sharing your experience, and we acknowledge that the steps up to the Statue of Liberty can be tiring, especially in the cold weather.
It was WAY overbooked so not everybody had a place to sit, food was not great (burgers hard), and it was very hot in the main area where the food was at. The fact that the alcohol was included and we met good people is the reason for the three stars, if not it would be a one.
Reply from cityexperiences.com2026-01-06
Crystal Earwood,
We appreciate you sharing your experience. We're sorry that the venue was overcrowded, the food wasn't satisfactory, and the temperature was uncomfortable. We'll review these issues to improve our guests' experience. We're glad you enjoyed the drinks and meeting new people.
The whole thing is a racket. The way you cram everyone into the line in a big mass. No shade. The reservation times mean nothing since everyone is just put together anyway. We ultimately left without getting on one of the ferries. People looked just as packed in on the ferry as the line. There are so many things that could be done to make this a better experience, but since this is the only company you can use to ferry to Ellis/Statue, they don't have to make it a good experience. Also, they don't have any restrooms for their customers but rely on the state park's.
Reply from cityexperiences.com2026-01-03
Sarah Schulz,
We appreciate you sharing your experience. We regret to hear about the long lines, lack of shade, and crowded ferry conditions. We're also sorry for the restroom inconvenience. Your feedback regarding the boarding process and overall experience is valuable, and we will share it with our team as we explore improvements.
Everything went smoothly from ordering the tickets via phone to picking them at the ticket booth in NYC.
Reply from cityexperiences.com2025-12-30
Donna Cullina,
We're happy to hear that your ticket ordering and pickup experience in NYC was seamless. Thank you for sharing your positive feedback with us!
I used City Experiences in New York last April. We had a great time touring the Statute of Liberty and Ellis Island. I would highly recommend d using this company.
Reply from cityexperiences.com2025-12-27
Nicolette Dennis,
We're glad you enjoyed your tour of the Statue of Liberty and Ellis Island. It's wonderful to hear you had a great time with us in New York, and we appreciate your recommendation.
S
Sam Z · 3 reviews · Verified · Experienced 2025-10-22 ·
★★★★★
Excellent from website to site 👍
Excellent from website to site 👍
Everything went smoothly.
Good info, then precise instructions and there are people to help you all the time if needed.
Everything is well organized Professional and friendly staff.
Totally worth it.
Just one thing : I wish we had had more info on going up to the Crown.
It is a very hard climb that is not really necessary.
Do it only if you are very very fit and avoid with children...Better for teenagers.
Much more enjoyable to spend time around Liberty Island and the museum.
Reply from cityexperiences.com2025-12-26
Sam Z,
We're happy to hear that everything went smoothly and that our staff was helpful! Thank you for your valuable suggestions.
This was a fabulous way to see New York. September was a great time of year too.
Reply from cityexperiences.com2025-12-26
David Mumm,
We're glad you enjoyed your New York experience! September is a wonderful time to visit, and we appreciate your positive feedback.
M
Martina · 3 reviews · Verified · Experienced 2025-10-07 ·
★★★★★
Visit to Alcatraz Island - definitely worth it
Our visit to Alcatraz Island was part of our holiday roadtrip when we travelled California for 2 weeks in October. We had a great time on the Island and found everything very well organised. Our two daughters (5+12) particularly enjoyed the Junior Ranger activity.
Reply from cityexperiences.com2025-12-26
Martina,
We're happy to hear that you had a great time visiting Alcatraz Island during your California roadtrip! We're glad your daughters enjoyed the Junior Ranger activity, and we appreciate your positive feedback regarding our organization.
I loved the trip out to the Statue of Liberty. The visit to the crown was great - I would highly recommend doing this if you're fit and able. The staircase is really skinny and tall, but if you can, it's wonderful to see from inside.
Reply from cityexperiences.com2025-12-18
Emma Nicolls,
We're glad you enjoyed your visit to the Statue of Liberty, especially the crown! We appreciate you recommending the crown visit to those who are fit enough to climb the stairs. Thank you for your feedback.
ailure to delete customer account and personal data
I requested the deletion of my customer account and all associated personal data, but City Experiences has failed to act on this request. Despite contacting them directly, I have received no response so far.
As a company operating within the European Union, City Experiences is legally obligated under the GDPR to delete customer accounts and personal data upon request, unless there is a lawful reason not to do so. Ignoring such requests is not acceptable and raises serious concerns about their data protection practices.
Until this matter is properly resolved and my data is deleted as required by European law, I cannot recommend this company.
Reply from cityexperiences.com2025-12-18
Infomercial,
We appreciate you bringing this to our attention. We take data protection seriously and are concerned to hear about your experience. We are looking into your account deletion request and will ensure it is handled according to GDPR regulations.
Excellent cruise, we chose the Crown reserve trip, amazing experience, right to the top of the statue up a small spiral staircase, only for the reasonably fit, followed by Liberty island, great trip, be prepared to queue even with pre booking, and don't forget, airport style security so no large bags!
Reply from cityexperiences.com2025-12-18
Mark Dobson,
We're glad you enjoyed your Crown Reserve experience, including the climb and Liberty Island. We appreciate you sharing the tips about queues and security. Thank you for your positive feedback!
