cityexperiences.com (cityexperiences.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 81% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 75% of negative reviews. Last updated 2026-08-10.
We had a great time! Everything went very smoothy!
Lynn Foust, We're so glad you had a great time, and everything went smoothly. Thank you for your positive feedback; we appreciate it greatly.
Had to completely change reservation and they made it very easy
Hello Scott Goebel, We're happy to hear that we made it easy to change your reservation. Thank you for your positive feedback; we appreciate it.
Great historic tour. Boat transportation to and from island was efficient and well organized.
C Everhardus, We're glad you enjoyed your historic tour! It's great to hear that the boat transportation to and from the island was efficient and well-organized for you. Thanks for your feedback.
Easy to order, clear instructions, decent saving over purchasing individually and good communication. Would definitely use again.
Ben Brooks, We're happy to hear that you found our ordering process easy and the instructions clear. Thank you for your positive feedback; we appreciate it!
My first time to NYC. I had such a fabulous time. One of my bucket lists spots was to see the Statue of Liberty. City Experiences personnel were easy to speak with, and very friendly. Next time I visit, I will definitely use them to visit Lady Liberty again.
Pete Muñoz, We're glad you had a fabulous first time in NYC and enjoyed seeing the Statue of Liberty with us! We appreciate your kind words about our team's friendliness. We look forward to welcoming you on your next visit to Lady Liberty!
Wonderful time. A bit croudy. I'd like to have also a dinner included..
Claudio Fadda, We're glad you enjoyed your time, even though it was a bit crowded. We appreciate your feedback!
Thank you for your review!
What made it great was being able to take my grandson to see the Statue of Liberty. The security check at the start of the trip before you got on the boat was quicker than I expected. The wait outside for the boat could really use some kind of big umbrellas or a canopy. Itvwas 90 some degrees out and the area has no cover. It was blistering in the beating sun. Getting on the boat was orderly but the departure off of it should be more organized. You have alot of people getting off and alot of people pushing and shoving because it's not orderly. Reminded me of a cow stampede. Once at the Statue the check point guard was rude. The purses we had were small, just big enough for essentials money, credit cards, sun glasses. He made us get out of line and get a locker because he didn't like the shape of them. They were shaped similar to a back pack shape but were very small leather purses. Was not happy that we had to wait in line all over again, especially when we saw him let people in with bigger bags and purses then we had. Also a spot that could use a canopy for sun. We really enjoyed the Statue itself and the museum.
Karen, We're happy you enjoyed seeing the Statue of Liberty with your grandson! We appreciate your feedback regarding the need for shade while waiting for the boat, the disembarkation process, and the checkpoint experience. We'll review these areas to improve the visitor experience. Thank you!
We purchased both Ellis Island and Statue crown tour package. The ticket purchase, and arrival at location was easy. The Tour started off well and Ellis Island was interesting. We arrived at the Statue, climbed several levels only to be told we couldn’t go onto the Crown. Very disappointed especially since we didn’t get to see what we paid for. No refund, but they should offer a a return visit discount coupon.
Roy, We appreciate you sharing your experience. We're glad the ticket purchase and Ellis Island portion were enjoyable. We're sorry the Statue of Liberty crown access was unavailable and for the disappointment this caused. We'll review your feedback to improve our tours.
I had visited Alcatraz on my honeymoon 55 years ago, I love that it is now a National Park. The Park Ranger gave an interesting talk & the free audio guide was wonderful
SRC, We're happy to hear that you enjoyed your visit to Alcatraz and that you found the Park Ranger's talk and audio guide to be wonderful. It's great to know you have fond memories from 55 years ago!
So much better seeing the real thing up close
Thank you for your review!
Thank you for your review!
BOOJALA V REDDY, We're happy to hear that you found our lines well-organized and our facilities clean. Thank you for your positive feedback!
Thank you for your review!
Despite being way early to our time slot, security let us in since it´s been a general admission ticket. Security check was very fast and very friendly. Without even noticing, we got on the first ferry to Liberty Island at 9 a.m. Great expierience! Do not take the staten island ferry! Do the real thing! Everyone visiting NYC for the first time should go to the statue of liberty!
Andreas, We're happy to hear that you had a great experience visiting Liberty Island! It's wonderful that security was friendly and efficient, and that you enjoyed the ferry. We appreciate you recommending the experience to first-time visitors to NYC. Thanks for your positive feedback!
The information about the visit are clear, the transport by the boat is safely and nicely, Liberty Statue Island is good organised and easy to visit
Luca Tessarollo, We're glad you found the visit information clear and the boat transport safe and nice. We appreciate your positive feedback regarding the organization and ease of visiting Liberty Statue Island.
The tour was so perfectly timed with the sunset, we had incredible views. Lines for security and to board the ship were nothing in comparison to how detailed and time consuming it seemed to be in the online description. We got there about 30mins early and waited around for 20 mins which was totally fine, they have a cool model of the island for you to look at. On the island the tour was cool, we mostly did our own thing, more self-guided. We kinda thought it would be more spooky doing a night tour but it wasn't. It was fun, gift shop didn't have anything that we couldn't live without but they have lots of very cool stuff. It was a great learning experience!
Hi Monique, We're glad you enjoyed the sunset views and found the security lines manageable. We appreciate your feedback about the gift shop and the spookiness factor, and we're happy it was a great learning experience for you!
otilia aguinaga, We're glad you found purchasing tickets easy! Thanks for your positive feedback; we appreciate it a lot.
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Thanks for the positive rating,YuHui, come back and visit us soon!
Everything was great from the beginning until the end of the trip
Hi Axel, We're happy to hear that you had a great experience from start to finish. Thank you for your positive feedback!
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