Citywide Home Mortgage (citywidehm.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 38% of negative reviews; 17 of them were added in the last 12 months. Last updated 2026-08-10.
Gavin, Natalie and Taunya were all absolutely amazing! We were fairly new to the home buying process and they all made us feel comfortable and worry-free throughout the entire process. We couldn’t be happier with our choice to go with Citywide! Thanks everyone!
There were alot of roadblocks but, Kristy had the answers and the knowhow to make things happen even when things looked dim. Thank you Kristy, we do appreciate your experience and your due diligence.
Challenging transaction for underwriter.. All went well.. clear with document request.
Camille is great! Best experience I have ever had with a home loan, she's there every step of the way, customer service like this is almost unheard of these days! This is the only mortgage company worth going to!
Brock Aiken and his team did an outstanding job with our refinance. Brock was not only very personable, but very communicative and quick at getting all our questions answered. We felt informed and extremely confident that we were getting the best rate possible. Everything just seemed so easy! We highly recommend Brock and his team!
Communication is great! highly recommend them for your home loan, they really care about you and they make sure you know they do all they can to help you.
Citywide helped me with my original home loan and was awesome, and now helped refinance. They gave me the best rate I could find. There team is very hard working and very proficient as well as friendly. I recommend Citywide for all home loan needs.
Susan Atkinson was such an efficient professional - she went above and beyond!! We couldn’t have asked for a better person to help us buy our home! Not only did she work with our timelines but was very accessible for phone calls and emails.
I've done a few Refi's over the years and this one went nice and smooth. Thanks to Jeremy and Lesa for making things easy to submit and getting it done in a timely manor.
Quinn was amazing to work with, and has a great team to iron out all the details!
Great to help a long time friend out in process of getting my dream home. Easy to communicate with and the app was super easy to see the steps that were next.
Amy and her team have helped us since day 1 of the process of our home. First was when we called to get the ball rolling on purchasing our dream home and now for the refinancing. Great team to work with.
This is the 3rd time we've used the Citywide Home Loans - and Ben Lemon's Team, specifically. We continue to be loyal customers, because we know we will get fast, accurate, friendly service every time.
Fantastic service! Very patient with covering all loan options as well as providing visual comparison to help us make an educated decision that was right for us. Stayed with us throughout the process and to the end. THANK YOU!
Lack of communication and took long process. Is very embarrassing situations. In the long run they help us last minute. First time happened to us.
First time we experienced dealing with citywide home loan, from the beginning of the process to the end has not been smooth, it’s lack of communication and stressful. I don’t recommend this citywide home loans. We did refinance for 15 years to JP Morgan is the BEST.
Outstanding service, well informed of process and process completed expeditiously. Very pleased with Jeff Zulfer as the servicing agent.
Johnathon baker, Natalie at citywide and melissa the mobile notary ... were all knowledgeable, professional. The service was outstanding..the whole process took much less time and effort than I anticipated!! Everyone exceeded my expectations!!
Everyone I dealt with was professional and kind. They were patient and made the entire process easy. Jonathan and Melissa especially were fantastic. Great people! I would definitely recommend Citywide to people I know.
Kristi Henson is the best . She is always very helpful. I never have to worry about anything she takes such good care of us. I have told everyone about her. Kristi has helped myself and my daughter's with our home loans. I highly recommend Kristi.
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