Classy Leather Bags (classyleatherbags.com) has a 3.0 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 44% rate it 4 stars or higher while 39% give 1 star; The business has replied to 84% of negative reviews. Last updated 2026-08-10.
What people say
M
M P · 1 review · Experienced 2026-03-25 ·
★★★★★
Terrible customer service!
Like several of the other reviews, I also ordered the bag that came with the free toiletry bag for a gift and it was late! They do say 6 to 8 business days, but that is not true. I also contacted them and was told that it was definitely on the way, but that was also not true. We did finally receive the bag, but it did not have the toiletry bag inside. I have contacted them numerous times and they are telling me that it was definitely sent with it. But, it is not in there and they refused to believe me. They can only answer at night for some reason. There’s never anyone to talk to. The chat does not work either. I am so disappointed! This is wasted so much of my time following up over this. Then to actually get the bag and see that it didn’t have everything with. It is even worse! Their customer service is awful! Do not buy from them!
Reply from Classy Leather Bags2026-04-04
We’re really sorry to hear about your experience—that’s certainly not what we want for our customers. We apologize for the delay, the missing item, and the frustration caused. Please reach out to our support team again, and we’ll make sure this is checked thoroughly and resolved for you as soon as possible.
B
Barbara customer · 4 reviews · Experienced 2026-03-19 ·
★★★★★
It has been wonderful experience…
It has been wonderful experience purchasing my beautiful weekender bag. The weekender bag is excellent quality and I love it. I highly recommend Classy Leather bags because they communicate well with their customers and if there is a problem with a purchase they take care of it immediately. I plan on buying more leather bags from this company. Barbara
Reply from Classy Leather Bags2026-04-04
Thank you so much, Barbara, for your wonderful feedback! We’re truly happy to hear that you loved your weekender bag and had a great experience with us. Your kind words and recommendation mean a lot—we look forward to serving you again! 😊
We’re really sorry for the delay. Please allow us some time to check the status of your order—we’ll get back to you shortly with an update. You can also reach out to our support team for further assistance.
A
AC · 4 reviews · Experienced 2026-03-18 ·
★★★★★
First Time Purchase
I received my first order from Classy Leather Bags and it is beyond what I expected. The quality is excellent. The personalization makes it perfect.
Reply from Classy Leather Bags2026-03-20
Thank you so much for your wonderful feedback! We’re thrilled to hear that your order exceeded expectations and that you loved the quality and personalization. Your support truly means a lot to us! 😊
L
Leon Viljoen · 5 reviews · Experienced 2026-03-17 ·
★★★★★
Blame shifting - disappointed
I received a tracking number, but the status has not changed. They say 6 - 8 business days for delivery, but no status change af 8 business days. After contacting Classy Leather, they said it is the courier company, but when contacting DHL, they advised that the package has not been handed over yet. Quite disappointed with this.
Reply from Classy Leather Bags2026-03-19
We’re really sorry for the confusion and delay—that’s not the experience we want you to have. It seems there may be a delay in the handover to the courier, and we understand how frustrating that is. Please reach out to our support team, and we’ll check this on priority and share a clear update with you.
E
Eric Kapoor · 1 review · Experienced 2026-03-05 ·
★★★★★
total rip off!!!
the quality of the bag is complete garbage. Its only worth about $20
Reply from Classy Leather Bags2026-03-19
We’re sorry to hear this didn’t meet your expectations. Our bags are made from genuine leather and crafted with care, but we understand preferences can vary. Please reach out to our support team—we’d be happy to make this right for you.
Hi, as per the tracking details, the package shows as delivered. We kindly request you to please check around your delivery location (with family members, neighbors, or your building/security) in case someone received it on your behalf. If you’re still unable to locate it, please reach out to us and we’ll be happy to assist further.
K
KIMBERLY VERDI · 1 review · Experienced 2026-02-11 ·
★★★★★
Buyer Beware!
Bag quality was okay; stiff leather. I purchased bag in November 2025 and received a bill from fedex for duties/taxes in February 2026. I emailed Classy Leather Bags and I was told the FedEx charge is my responsibility. The website clearly states that US customers aren’t responsible under $800; which of course the purchase was. I see another purchaser posted the same complaint and the company said they would work on better transparency. How about doing the right thing in the meantime? Buyer Beware!
Reply from Classy Leather Bags2026-03-19
We’re really sorry for the experience you’ve had—that’s not what we want for our customers. Please reach out to our support team and we’ll be happy to assist you and make this right.
C
Clarissa · 1 review · Experienced 2026-01-10 ·
★★★★★
Classy Leather Bags is SHADY!
My experience with Classy Leather Bags was disappointing.
The checkout process reflected free shipping, but after delivery I was billed $20.22 by FedEx for import duties. This additional cost was not clearly presented as part of the total price before payment.
Customer service stated that duties are the customer’s responsibility and that returns are eligible for store credit only. I was not able to obtain a refund to my original form of payment.
I attempted multiple follow-ups but did not receive further response.
Given the unexpected fees and limited return flexibility, I would encourage potential buyers to review the company’s policies carefully before ordering.
Reply from Classy Leather Bags2026-03-19
We’re really sorry for the experience you’ve had—that’s not what we want for our customers. Please reach out to our support team and we’ll be happy to assist you and make this right.
I haven’t received my bag and according to the tracking it not Evan at fedex yet. Do I need to cancel my order
Reply from Classy Leather Bags2026-03-19
We sincerely apologize for the delay and the lack of updates—that’s not the experience we aim to provide. Your package is currently in transit and should reach you soon. If you need any further assistance, please feel free to reach out to our support team.
Very slow delivery no indication of dispatch no tracking information no reply to request for delivery information.
Reply from Classy Leather Bags2026-03-19
We sincerely apologize for the delay and the lack of updates—that’s not the experience we aim to provide. Your package is currently in transit and should reach you soon. If you need any further assistance, please feel free to reach out to our support team.
Product Purchased is Exceptional! And Tracking was Good. Happy Customer!
Reply from Classy Leather Bags2026-03-19
Thank you so much for your kind feedback! We’re really glad to hear you’re happy with the product and tracking experience. Your support means a lot to us! 😊
I ordered and paid for my 21 inch bag on 22 February and I still don’t have it. I get no updates as to when it’s coming.
Reply from Classy Leather Bags2026-03-19
Hi, as per the tracking details, the package shows as delivered. We kindly request you to please check around your delivery location (with family members, neighbors, or your building/security) in case someone received it on your behalf. If you’re still unable to locate it, please reach out to us and we’ll be happy to assist further.
Thank you so much for your kind words! We’re really glad to hear you had a smooth and satisfying experience. Your support means a lot to us! 😊
L
Lee Daniel · 1 review · Experienced 2026-02-25 ·
★★★★★
I just found out about the Duties on…
I just found out about the Duties on the imported bag I got back in October. That was bad but the company Classy Leather Bags got my bag from sold my information to scammers and now I get dozens of calls every day from scammers. Buyers beware of this when ordering.
Reply from Classy Leather Bags2026-03-19
We’re really sorry to hear about your experience—this is certainly not something we take lightly. Please be assured that we do not share or sell customer information. We sincerely apologize for any inconvenience caused and request you to reach out to our support team so we can assist you further and address your concerns.
J
James Mitchell · 2 reviews · Experienced 2026-02-25 ·
★★★★★
The Classy Leather Bags Guitar "Case" NO GOOD
The Classy Leather Bags Guitar "Case" offered the lowest level of protection to the instrument. The word "Case" was not appropriate as this is a Guitar 'Bag.' If the instrument is not going to leave your home then this Bag can be a decorative storage bag. ALSO, two months after purchase I received a charge on my credit card for the Customs Duty on this item. AVOID!
Reply from Classy Leather Bags2026-03-19
We’re really sorry to hear that the product didn’t meet your expectations. Your feedback is important to us, and we truly regret any disappointment caused. Please reach out to our support team—we’d be happy to assist you and make this right.
I purchased the Denver Slim Laptop briefcase, and within 1 month, the attachment strap broke. I was in contact with the company about the broken piece, and once I sent pictures of the broken piece, crickets, no response. 21 days later, I still have not heard back from them, and no resolution. So disappointed in their service and the workmanship of the strap. Will not buy from this company again.
Reply from Classy Leather Bags2026-03-19
We’re really sorry to hear about your experience—that’s certainly not the level of quality or service we aim to provide. We apologize for the delay in response and the inconvenience caused. Please reach out to our support team again, and we’ll make sure this is addressed on priority and resolved for you.
T
T Thompson · 1 review · Experienced 2026-02-19 ·
★★★★★
Be Aware of Customs Fees (tariffs)!
Be Aware of Customs Fees (tariffs)!! The leather bag is average. However 3 months after ordering I received a bill from Fed Ex for $10.30 for tariffs. It should be stated on their site that these fees are probable so the customer can anticipate them.
