CleanChoice Energy (cleanchoiceenergy.com) has a 4.0 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Utilities and its reputation is good. 73% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 62% of negative reviews. Last updated 2026-08-10.
I would never recommend clean choice energy to anybody. They need to get with the times, not everybody still goes to their mailbox. If you are changing things, you should probably I don’t know call or send an email because not everybody gets mail anymore because everything is done electronically because they changed my rate I wasn’t informed about it and it’s skyrocketed my bill up to $780. I am one person and normally my electric bill is $150 but because they changed their rate it skyrocketed my bill causing me not to be able to pay $780 on top of my rent and everything else and my electricity got shot off. Don’t try getting in contact with them because you won’t hear anything whatsoever but I would never in 1 million years recommend clean choice energy to anybody.
Reply from CleanChoice Energy2026-03-26
Hello, thank you for reaching out. We regret to hear that you received an invoice from us that was higher than you were expecting.
Due to the extreme cold temperatures in many areas this winter, millions of consumers had to use significantly more electricity to heat their homes than in past winters. This not only increased electric bills due to consumers using more electricity in their homes—it also led to increased demand, which caused nearly every electric supplier in the region (not just CleanChoice Energy) to incur higher costs to serve their customers and therefore raise prices. We are working with customers experiencing hardship to provide options and relief.
We certainly understand that some customers prefer email over a letter; however, certain state regulations require a mailed letter rather than an email for contract renewal notices. Although we respect your right not to be contacted and will not reach out, we urge you to contact us and reference this review so that we can review your specific circumstances and try to offer you relief. You can connect with us by calling 1-800-218-0113 (Monday through Friday, 8am to 7pm ET) or by emailing us 24/7 at [email protected] and reference this review. (So far in March, we have answered calls in less than 20 seconds on average, and 89% of callers had their calls answered in less than 30 seconds—so if you have attempted to reach out to our Customer Care team in the past, we apologize if you’ve ran into any issues!).
Thank you again for reaching out, and thank you for the time during which you supported 100% clean energy. We appreciate the positive impact that you made on our environment.
I have been very happy with CleanChoice Energy. Working with them is great, their prices are competitive and I love that I am using an energy source that is wonderful for the environment.
I liked knowing that I was receiving and using clean energy but my bills increased and we had to switch back.
Reply from CleanChoice Energy2026-02-20
Hi Lisa, thank you for reaching out, and thank you for the positive impact you made during the time in which you supported 100% clean energy! We appreciate your feedback and regret that you didn't stay with us. We reviewed your account and found that you had the same rate throughout your time with us. We also found that right before you cancelled, your usage increased significantly (likely because it was the summer season, when many customers’ usage increases significantly due to air conditioning)—this likely contributed to the increase in your electric bill. If you are willing to give us a shot in the future, we are offering an even lower fixed rate to customers in your area than what we were offering before. We can also provide you with some energy savings tips to help you use less electricity during the summer and winter seasons when customers typically see a spike in their energy usage. We hope that you will give us a chance again in the future, and if you have any additional questions or concerns, please reach out to us by phone at 800-218-0113 (Monday through Friday, 8am to 7pm) and by email at [email protected]. Thank you again for your support and consideration of 100% clean, pollution-free energy!
J
Jessica美国 · 10 reviews · Experienced 2026-02-10 ·
★★★★★
I received deceptive marketing from CleanChoice
I received marketing from CleanChoice. I use ComEd. The marketing I received was deceptive and predatory. They inferred in a rather blatant way that they were COMED and that there was an urgent form to fill out. Good companies don’t try to trick people into choosing them. I believe the marketing could easily confuse vulnerable consumers.
Reply from CleanChoice Energy2026-02-20
Hi Jessica, thank you for reaching out. We appreciate your feedback. We’d like to apologize for any frustration or confusion with the mail you’re receiving. Our goal is to make sure consumers know they have the option to switch to a 100% clean energy provider in their state. We note on all of our mailings that we are not the local utility. All of our mailing also include many references of our company name. If you would like to be removed from our mailing list, please contact our Customer Care team at [email protected] or 1-888-988-9564 (Monday through Friday, 8am to 7pm ET). Thank you.
C
Carl J. Milks M.D.美国 · 2 reviews · Verified · Experienced 2026-01-30 ·
★★★★★
CleanChoice Energy has been an easy way…
CleanChoice Energy has been an easy way for us to do our part in making sure the earth will be healthy onto the 7th generation.
My bills went $300 in October to $700 in November and 900
Why is this ?
Reply from CleanChoice Energy2026-01-20
Hello, thank you for reaching out, and thank you so much for supporting 100% clean energy. We appreciate you reaching out to us on this. In reviewing your account, we believe it is actually the natural gas portion, not the electric portion, of your Orange and Rockland bill that increased. Looking at your account, all of our CleanChoice Energy electricity charges have been less than $200 in the time you have been with us, and they have all been less than $150 since September. Your electricity rate per kWh with us has also remained the same during this time. If you have additional questions or concerns, please don't hesitate to reach out to us at 888-988-9564 (Monday through Friday 8am to 7pm) or 24/7 at [email protected]. Thank you again for your support of 100% clean, pollution-free energy.
I like the fact of saving the planet. The informative emails saying how much I had saved was very nice. It was great that they offered a low price for a year but now that it has doubled I may have to start looking for a lower price.
I believe there are positive benefits to clean energy, but I am finding costs quite high, more than expected.
Reply from CleanChoice Energy2026-01-09
Hi Alicia, thank you for reaching out to us, and thank you for supporting 100% clean energy. We appreciate you reaching out and sharing your feedback with us. We are having one of our Customer Experience Specialists reach out to you by phone to review your pricing plan and see if there are any plans available that might better fit your needs. Thank you for being a loyal CleanChoice Energy customer and for supporting 100% pollution-free energy for the past 10 months! We appreciate the positive environmental impact that you’ve made.
Clean Choice helps to save money on our Electric Bill. I look forward to Clean energy as We feel it is better for the environment and the planet. Clean energy is the way of the future.
I have been very happy with Clean Energy. The only reason I did switch companies is so save money. I hope you understand since you have given me excellent service.
