CleanChoice Energy (cleanchoiceenergy.com) has a 4.0 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Utilities and its reputation is good. 73% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 62% of negative reviews. Last updated 2026-08-10.
All of the electricity providers offer introductory rates, when it comes up for renewal all seem unwilling to work with existing customers. It’s unfortunate as I liked Clean Choice, my options were so limited it made more sense to me to switch and leave Clean Choice. The customer service rep was horrible, patronizing, I hung up it was so bad.
Reply from CleanChoice Energy2025-11-14
Hello, thank you for reaching out, and thank you so much for the time in which you supported 100% clean, pollution-free energy as a customer. We understand that pricing is important, and we appreciate your feedback. We are working to add new CleanChoice Energy solar farms to the grid to drive down our prices and generate more pollution-free electricity. Looking at our records, it appears that you signed up with a promotional discounted fixed rate. However, the price of electricity increased significantly during the time you were a customer, so our Customer Experience Specialist was not able to offer you a better rate when you called. We did review the interaction, and we agree that the Specialist could have done better on the call. We will retrain the Specialist so that we can provide better experiences in the future. If there is anything else we can assist with, please reach out to us by calling 1-800-218-0113 (Monday through Friday, 8am to 7pm ET) or by emailing us at [email protected]. Thank you so much again for the time in which you supported 100% clean energy. We appreciate the positive impact you made as a CleanChoice customer.
Have used CleanChoice for 3 years now. I recently renewed before my last contract expired and their system didn't catch it, so my rate went variable which was more than double my contract price. We got it sorted out, and all is good! Would have given 5 stars if not for this incident. Along with them, I love doing my part to save the planet!!!
Reply from CleanChoice Energy2025-11-05
Hi Kevin, thank you so much for leaving us a review, and thank you so much for supporting 100% clean energy for the past 3 years! We are thrilled to hear that you love doing your part to save our planet. We greatly appreciate the positive impact you’re making! We’re happy that you’re satisfied with your new plan, and we’re always here to help if you ever have any questions or need any assistance. Thank you so much again for your support of 100% renewable energy!
I like that this company actually is building renewable energy projects within my area. Most electric suppliers just buy credits that don't necessarily benefit the grid where the customer lives. I got a good rate last year, but the price did go up a lot when my contract ended. I went with another company as a result, but was happy with Clean Choice otherwise.
Lower cost, renewable energy supplied as promised for 12 months. The renewal cost (per Kwh) at the end of the 12 month contract was disappointing (increased nearly 100%) and I wasn't allowed to renew at the "new" customer price which was only about 50% higher. I understand energy costs are going up, but that was supposed to be the benefit of renewables.
Reply from CleanChoice Energy2025-10-29
Hi William, thank you so much for taking the time to leave us a review, and thank you for supporting 100% clean energy! We apologize that the renewal price was higher than you were expecting. Electricity prices have risen significantly since you first signed up. Your renewal offer was based on July prices and was sent in August, but our prices for the month of October are lower than your renewal offer. Please reach out to our Customer Experience team to discuss all of our pricing options. You can connect with us by emailing [email protected] or by calling us at 888-986-8116 (8am to 7pm Monday through Friday ET). Thank you for your support of 100% clean energy!
