Online shopping experience was easy and…
Online shopping experience was easy and when I called for supplemental information the person assisting me was extremely helpful & courteous.
About CleanWaterStore
Data updated- Website
- cleanwaterstore.com
- Category
- Home Services
- Location
- United States · Santa Cruz
- Status
- Unclaimed
- Last 12 months
- 63 reviews
- Replies to negative
- 40% (2/5)
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Is CleanWaterStore legit?
CleanWaterStore (cleanwaterstore.com) has a 4.5 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Home Services and its reputation is excellent. 87% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 40% of negative reviews. Last updated 2026-08-10.
What people say
Your Rep, Demian Ashley, is Outstanding
Your representative, Demian Ashley, was extremely knowledgeable, helpful and available, by email, phone and in person throughout my entire purchase. He was even available as late as the morning that my plumber was installing the system in my house and had questions (which Demian answered by phone). Thank you so much, the system is now up and running and I am 100% satisfied.
Great service
Great service. I broke a part during installation and they were able to get me a replacement promptly.
Delivered what I ordered and when it…
Delivered what I ordered and when it was supposed to come to me.
Warranty support for the product I…
Warranty support for the product I purchased from them was excellent. Would not hesitate to refer them or purchase from them again.
I ordered 4 items and only three were…
I ordered 4 items and only three were delivered. I tried several times to find out the status of the resin tank that wasn’t delivered but no success. I will be asking for a refund on the missing item.
You guys always have what I need to…
You guys always have what I need to keep my system operating optimally and are responsive enough to avoid excessive delays. Thank you!
The product itself seems like good…
The product itself seems like good quality. However, I had several questions when installing, and could not get a response in time. I left a voice message when no return calls were made. After making contact with their admin person, I was waiting on a call from their technical staff. When I received the call three days later, I could not answer the phone, but I called back within two minutes. He did not answer my call and so I Left a message on his voicemail. He did not call me back. I noticed the next day that he sent an email directly after I didn’t answer his call. It is poor communication effort to ignore my voicemail message and simply rely on the fact that he sent me an email. He should have tried to call me back, especially considering that I called him back within two minutes of his call.
Excellent products
Excellent products, excellent customer service. The icing on the cake is the instructional videos that CleanWaterStore offers on Youtube. These really helped with my DIY installation!
Great Customer support
Website was easy to use and we received timely deliveries. Asked to expedite our last shipment and your team did and we received next day as expected. THANKS. Also, great communication after the sale on status of order.
A reputable company
Water treatment company’s are many and I’ve dealt with some that I trust as far as I can throw a Semi including a highly regarded USA company where the salesman would only honor 5% of the advertised 12% discount. I filed complaints against another USA water treatment company who shipped loose parts in the softener brine tank without a list of what I bought and informed me they cannot provide installation directions for what they sell. I came across Clean Water Store because of a positive review and I am now part of that list. I had all questions answered before my purchase and received both the advertised discounts and new parts in boxes with a package list and directions! Customer Support is EVERYTHING and there was some confusion at first with customer support but once I had the right phone # and email, my questions were addressed quickly and with straight forward advice and directions. I was ensured they would accommodate me every step of the way until I was satisfied with my purchase and they were true to their word. With minor adjustments I have a working system and should a problem arise in the future I am confident it will be resolved with my best interest in mind. I highly recommend Mr. Scott Baker
Every time I walk into the store they…
Every time I walk into the store they are very helpful and take care of what I need for my well. Rolando answered all my questions and provided me with the product and information I needed to keep my well in could shape.
Easy ordering process
Easy ordering process. Fast delivery and excellent support
Reply from CleanWaterStore2026-02-06
“Thank you! We’re glad you had a smooth ordering experience and fast delivery.”
Could not find the gasket I needed on…
Could not find the gasket I needed on website, had to use Google and work backwards to get it ordered.
Reply from CleanWaterStore2026-02-06
Thanks for letting us know. We appreciate you bringing this to our attention.
Excellent merchandise
Excellent merchandise, exactly as described. Fairly prompt delivery, top-notch customer service. I feel like the CleanWaterStore is a company I can trust, that cares about its customers, which is all somewhat rare for on-line companies.
Reply from CleanWaterStore2026-02-06
Thank you so much! We truly appreciate your trust and support.
I get the product I need in a timely…
I get the product I need in a timely fashion. The price is a bit steep for an industrial product that is about 5 to 10 cents a pound. I understand a profit is required for business to work. But even with peoples time, etc. The cost of 5 lbs is now excessive.
Reply from CleanWaterStore2026-02-06
We appreciate your input and your business. Thank you.
Great service …
Parts are more expensive than Amazon but You have the parts I need and there is no fear that it is wrong water conditioner.
Reply from CleanWaterStore2026-02-06
We’re happy we could help you get the correct part. Thank you!
Great communication & honest
Great communication. I was due to change my water filtration system after 9 years , and they were honest enough to tell me to just change my media, and not the whole filter and control head , saved me some money! Second time using this company and I will again in the future. It all worked out great ! Thanks
Reply from CleanWaterStore2026-01-06
Thank you so much for your kind words! We really appreciate your trust and are glad we could help you save money. We look forward to assisting you again in the future.
Awesome experience with a warranty…
Awesome experience with a warranty issue. First class people and service !!!!
Reply from CleanWaterStore2026-01-12
Thank you so much for the kind words! We’re glad we could help and truly appreciate you taking the time to share your experience.
Repeat customer…
Repeat customer due to the fantastic support! Answered all my questions and my task was completed with no issues.
Reply from CleanWaterStore2026-01-06
Thank you so much for your kind words! We really appreciate your trust. We look forward to assisting you again in the future.