New Owner, Same Quality Service
I’ve used these food dispensers for over 20 years. It is great to still get part for those that have sun damage. The costs were very reasonable and delivery was quick and easy.
About Closer Pets
Data updated- Website
- closerpets.com
- Category
- Animals & Pets
- Location
- United States · Conroe, Texas
- Status
- Unclaimed
- Last 12 months
- 39 reviews
- Replies to negative
- 40% (2/5)
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Is Closer Pets legit?
Closer Pets (closerpets.com) has a 4.6 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 40% of negative reviews; 39 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Stainless addition a good thing
I have had a cat mate for a few years and my cat uses it every morn at 4am so I can sleep. Knowing that stainless is healthier for cats (and dogs) I was happy to see the stainless addition. Arrived quickly, well made.
The water fountain is so easy to…
The water fountain is so easy to maintain compared to my previous fountains. When ordering replacement filters they are always in stock and arrive within 3-5 days.
Reply from Closer Pets2025-11-03
Good Morning Many thanks for your review, we appreciate you taking the time to let us know how you feel about this product. Kind Regards Closer Pets
Quick decision on warranty replacement.
Great company!
My cat door works very well to keep unwanted strays out but lets my cats in. When I had to order a new collar tag I received it in less than a week, and their phone help was a live friendly person who was very helpful. Great company.
Arrived early
Dies after 6 months
These microchip cat doors last 6 months before they quit working. When the first one died, I had it replaced under warranty... 6 months later the replacement also died. I can't recommend this brand and wish I bought a different one.
Reply from Closer Pets2025-10-24
Good Morning We have seen your trust pilot review and are so sorry that you have experienced this issue. We are hoping that you could please give us a bit more information. When you say the cat flap died could you please advise what happened. Kind Regards Closer Pets
Great feeder for scaredy cats!
I initially tried the SureFeed microchip-reading feeder for my cat, but he was absolutely terrified of it. The design was a bit too intimidating for him, and the motorized lid only added to his anxiety. After switching to the Closer Pets feeder, however, it was a completely different experience. The design is much more intuitive and, most importantly, quieter. The gentler mechanics made the training process so much easier, and my cat was able to adjust quickly. If you're looking for a stress-free feeding experience for both you and your cat, I highly recommend the Closer Pets feeder!
Great customer service
Great customer service with my warranty claim.
Reply from Closer Pets2025-10-13
Good Afternoon Many thanks for your very kind review, it is greatly appreciated. Kind Regards Closer Pets
Replacement parts
Replacements parts for the auto feeder arrived on time and fit perfectly. These parts were needed as rats/squirrels chewed up the bottom of the hopper, dispensing spout and lid. Maybe in the future can you make these parts out of something stronger that they can’t chew through?
Reply from Closer Pets2025-10-13
Good Morning Many thanks for your very kind review. Please be assured that we are looking at making the spout more robust. Kind Regards Closer Pets
The two-compartment feeding unit is…
The two-compartment feeding unit is simple and effective. The trays are removable for washing, and the freezer pack keeps wet food fresh. With a 48 hour timer (running from a single AA battery, which of course can be removed if only using the unit occasionally), we were able to have food for our cat timed to be available over our short weekend trip.
customer service is over the top
customer service is over the top! Outstanding produce, outstanding service!
Reply from Closer Pets2025-10-07
Good Morning Many thanks for your very kind review, it is greatly appreciated. Your comments will be passed onto the Customer Service Team. Kind Regards Closer Pets
Fantastic service!
It was such a pleasant experience to be able to communicate with someone who wanted to understand the situation and help resolve it. The fact that there was a human touch was a wonderful experience in these days of automated responses.
Reply from Closer Pets2025-09-26
Good Afternoon Many thanks for your very kind review, it is greatly appreciated. Your comments will be passed onto our Customer Service team. Kind Regards Closer Pets
This cat door works exactly as I…
This cat door works exactly as I expected it to since I already have one installed in a catio.
Great customer service
Great customer service; thanks for prompt reply and for being willing to replace our pet feeder under warranty without any hassle at all!
Reply from Closer Pets2025-09-16
Good Morning Many thanks for your very kind review, it is greatly appreciated. Your comments will be passed onto our Customer Service team. Kind Regards Closer Pets
Great Customer Experience
Fast, responsive and personable customer service!
Reply from Closer Pets2025-09-05
Good Morning Many thanks for your very kind review, it is very much appreciated that you have taken the time to do this and will be passed onto the Customer Service Team. Kind Regards Closer Pets
Fast shipping. No issues.
Fast shipping. No issues. Everything arrived quickly and on time. Exactly what I was expecting.
Reply from Closer Pets2025-09-02
Good morning Many thanks for your very kind review and taking the time to do this. Kind Regards Closer Pets
Great experience with warranty replacement
My cat door stopped working within the warranty period and they sent out a replacement right away. Someone actually answered the phone when I called, and the replacement was sent out the next day. Really appreciate the service and no hassle warranty coverage!
Reply from Closer Pets2025-08-26
Good Morning Many thanks for your very kind review and we are so pleased that we were able to assist you. Kind regards Closer Pets
The customer service was top notch
The customer service was top notch, got back to me within a day of my email. Very easy to deal with, would recommend purchasing from them. No problem with the product I damaged a part when it got knocked off the counter.
Great customer service...much…
Great customer service...much appreciated in a world where so many vendors feel entitled to your business to the point that they forget the customers are the reason they even have a business. Thanks, closer pets.
Reply from Closer Pets2025-08-06
Good Morning Many thanks for your very kind review, we feel that it is very important to offer all our customers an excellent service, which is something we strive to do. Your comments will be passed onto the Customer Service Team of which I am sure they will greatly appreciate. Kind Regards Closer Pets