Closer Pets (closerpets.com) has a 4.6 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 40% of negative reviews; 39 of them were added in the last 12 months. Last updated 2026-08-10.
I have 3 girls in my room that eat 2 different foods and I need to be able to monitor how much each of them eat. I used to just feed them 4x a day, but 1 ended up with asthma and needs to eat about every 4-5hrs or she'll have an asthma attack due to reflux. I had been waking up at 12 & 4am for 4 weeks before finding this miracle machine. Easy to use. Even dopey cats like mine can figure it out.:)
Reply from Closer Pets2025-08-06
Good Morning
Many thanks for your very kind review. We are so happy to hear that it has made a difference to your household.
Kind Regards
Closer Pets
K
Kai · 1 review · Experienced 2025-07-30 ·
★★★★★
Great customer service
They make a great product and when I did have an issue, it was resolved quickly and easily! Great company I will definitely buy again from this company
Reply from Closer Pets2025-08-04
Good Morning
Many thanks for your review, it is greatly appreciated and we are so glad that we were able to assist.
Kind Regards
Closer Pets
Jessica was very helpful
in sending out the information right away. It made it very easy to send everything that was needed. Being able to have a workable feeder again makes it less worrisome too with my cat.
A
Ali Moody · 2 reviews · Experienced 2025-07-30 ·
★★★★★
We love our C500s for our two cats
We love our C500s for our two cats. They love to eat, but can't help themselves... so they each have a timed feeder that deploys wet food or kibble for their special diets on a regular schedule. We recently had an issue with the product, but we reached out to customer service and they were very responsive and helpful to get our issue resolved.
Reply from Closer Pets2025-07-31
Good Morning
Many thanks for your very kind review, it is greatly appreciated. We are happy to hear that you love the C500, it is a very popular product.
Your comments will be passed onto the Customer Service Team.
Kind Regards
Closer Pets
C
Consumer · 2 reviews · Experienced 2025-07-24 ·
★★★★★
Love Closer Pet
Love Closer Pet! Their products are great and customer service is above and beyond! When emailing with issues or question they respond immediately and resolve everything immediately! Great company and great products!
Reply from Closer Pets2025-07-25
Good Morning
Many thanks for your very kind review it is greatly appreciated. Your comments will be passed onto the customer service team.
Kind Regards
Closer Pets
I have had a Cat Mate fountain for at least six or seven years. That’s a testament to how well they are made. It is the only water fountain my cats will use. Whenever I need a new pump, because they do wear out, I order one from Closer Pets. Their Customerservice department is very helpful The pumps arrive quickly and that makes my cats very happy again because they definitely miss the fountain until the new pump arrives.  I would highly recommend. Closer Pets and enjoy doing business with them.
Reply from Closer Pets2025-07-23
Good Morning
Many thanks for your very kind review of the cat mate fountain and our customer service team. We do strive to offer the best customer service we can and appreciate all reviews made. We will pass this review onto them.
Kind Regards
Closer Pets
I purchased a cat fountain which my cats love drinking out of. Unfortunately, the pump stopped working. I reached out to Closer Pets to request a replacement. Their prompt response recommended I do some maintenance by cleaning the pump. After a failed attempt to make the pump work, I reached out again with the update. Jessica promptly arranged to send me a replacement pump and adapter. Customer service was excellent and prompt in resolving my issue.
j
jack zarbo · 1 review · Experienced 2025-04-25 ·
★★★★★
Customer service is not intelligent
Customer service is not intelligent, first problem told need a new door replacement insert, when that didn't work called n was told person told me wrong n no I couldn't send back the replacement part !!! Now needed whole new door, wasn't working, emailed n explained WHOLE situation, Jessica wrote back saying need more info on what is going on ,as I said I explained EVERYTHING, and she wanted model number, well there is NO model number on box or in manual, which they show the battery going in sideways n it is NOT possible n have to fight with it to get in not the way shown. I then CALLED n did not need model number just say magnetic cat flap door, they only sell one of magnetic without microchip n he said door needs to b filed down, to tight since door doesn't close all way on leaving and entry, I replaced this with same one that I had for over fifteen years due to it cracked n then farell cat banged it n broke completely off. I do not know yet if chiseling door works , need to borrow one. My cat loses collars in a short period of time, the magnetic balls are pricey at $22 for two without tax n shipping I wanted the magnetic MICROCHIP one which sites said works with MOST microchips, I called company to ask, well, No , I think it MIGHT be due to they r European, with a USA location, the acceptable chips had more numbers than our USA chips n it wasn't acceptable if certain letters in chip, glad I called up to make sure WORKS WITH MOST CHIPS was or was not mine
A call to customer service before I purchased was helpful in deciding which chip reader cat door to buy, and it saved me some money. The representative was very good and patiently advised on which microchips would work and how to install the door. Thanks!
Reply from Closer Pets2025-06-05
Good Morning
Many thanks for your very kind review, it is greatly appreciated and will be passed onto the Customer Service Team.
Kind Regards
Closer Pets
Good Morning
Many thanks for your very kind review, it is greatly appreciated.
Kind Regards
Closer Pets
A
Annee E · 1 review · Experienced 2025-05-27 ·
★★★★★
Cat Auto-Feeder lasted for years and years
I had a cat auto-feeder C20 that lasted many many years, too bad they don't make that model anymore but I will try the new one, my cat has fussy whisker syndrome when he eats.
Reply from Closer Pets2025-05-28
Good Morning
Many thanks for your review and it will be passed onto the relevant team.
Kind Regards
Closer Pets
Customer service is beyond excellent! Our fish feeder was not working; it was replaced and was here within a couple of days. Can’t say enough about the great service this company provided! (And everyone was so pleasant that I spoke to! Hard to find anymore!)
Reply from Closer Pets2025-05-20
Good Morning
Many thanks for your review, it is very much appreciated and will be passed onto the customer service team.
Kind Regards
Closer Pets
D
Dana Macie · 1 review · Experienced 2025-05-01 ·
★★★★★
Amazingly fast response and resolution!
Amazingly fast response to include a replacement of my 2 year old P7000 Auto Fish Feeder. I’m glad that I registered the product when purchased as it extended the warranty to 3 years.
A
Anne west-valle · 3 reviews · Experienced 2025-04-09 ·
★★★★★
Closer Pets provided excellent customer…
Closer Pets provided excellent customer service to correct a defective product.
Reply from Closer Pets2025-05-06
Good Afternoon
Many thanks for your very kind review it is greatly appreciated.
Kind Regards
Closer Pets
B
Billy Joseph · 2 reviews · Verified · Experienced 2025-04-24 ·
★★★★★
Amazing results for price
The feeder is an amazing product for the price. This is my second purchase. The current Promo coupon makes this product even more amazing. My granddaughters were coming to visit three days from the arrival of my feeder. At that time there were no large fish around my dock. After the three days of feeding, my grandkids caught plenty of large fish.
Reply from Closer Pets2025-05-02
Good Morning
Many thanks for your kind review of our fish feeder, we are pleased that you and your grandchildren like this feeder and they got the chance to the the large fish.
Kind Regards
Closer Pets
C
Callie · 2 reviews · Experienced 2025-04-28 ·
★★★★★
My experience was great thanks to Jessica
My experience was great thanks to Jessica. When I called in with my issue, she listened carefully and went above and beyond to help me resolve it. I was already impressed by how she handled the situation, and then I got a follow-up email that really exceeded my expectations.
I also want to highlight how quick and personal the service was. Jessica answered on the first ring, which honestly caught me off guard—I didn’t think a real person would pick up right away. I stumbled at first, but she handled everything professionally and kindly. She said she’d follow up, and she absolutely did. I ended up getting my replacement unit without any hassle.
That’s how you provide customer service. I’ve been in the customer service industry for a long time, and Jessica did very well. It’s refreshing to see that, even now, people still know how to deliver genuine, high-quality support. I truly appreciated everything she did.
J
Jodi Cooper · 1 review · Experienced 2025-04-01 ·
★★★★★
Cat door -This is my second pet door purchased
This is my second pet door purchased. The first was a read the dangling collar chip, and this door reads the imbedded neck chip. The second door sent was not programming properly and the company sent me a replacement door within days that works great!! So, customer service and product both get 5 stars!!!
Reply from Closer Pets2025-04-28
Good Morning
Many thanks for your very kind review, we are pleased to hear that you are now working correctly with the replacement, this will be passed on to the Customer Service Team.
Kind Regards
Closer Pets
J
Jody · 2 reviews · Experienced 2025-04-16 ·
★★★★★
Prompt and friendly responses
Prompt and friendly responses. Closer Pets stands by its products.
S
S. E. "Valerian" W. · 2 reviews · Experienced 2025-04-17 ·
★★★★★
Above and Beyond Customer Service!
The customer service team went above and beyond for me! They were able to set me up with a replacement part for something I misplaced, even though I was missing important information! Really appreciate the flexibility!
M
Margie Wilson · 1 review · Experienced 2025-04-03 ·
★★★★★
Best customer service I would have…
Best customer service I would have dreamed of! Quick, knowledgeable, efficient, personable and I forget the beautiful ladies' name!!
