Closer Pets (closerpets.com) has a 4.6 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 40% of negative reviews; 39 of them were added in the last 12 months. Last updated 2026-08-10.
the first feeder I received malfunctioned in just over 1 month, they replaced it without any problem.
Good Afternoon Many thanks for your very kind review and we are so happy that we were able to assist you. Kind regards Closer Pets
Product arrived quickly and was exactly as expected.
Good Morning Many thanks for your review and pleased were able to deal with your order so promptly. Kind regards Closer Pets
It was so easy to get the additional ice packs for my cat mate feeder. He has 3 feedings of wet that has to stay cool.
Good Morning Many thanks for your very kind of view and we are pleased that you found the website easy to use. Kind regards Closer Pets
We and our cats love the MiBowl auto feeder. We have FOUR to keep our feeding frenzy somewhat controlable.
Good Afternoon Many thanks for your very kind review re the Mi-Bowl. It is a very popular feeder as you can feed individual cats individual meals if you need to. So if one requires special food this is possible. Kind Regards Closer Pets
I bought a Closer pets cat Mate fountain in Nov. of 2023, pump stopped working almost 2 1/2 yrs later, I still have box that says 3 yr. Guarantee & they won’t replace it, because they changed their policy.
Good Afternoon Many thanks for your review and we are sorry that we were not able to assist with your enquiry. The guarantee wording is "3-year guarantee on fountain. Pump guaranteed for 12 months". If you have something else that says the pump is guaranteed for 3 years then please send to us and we can honour it. Kind regards Closer Pets
Quick response to my email asking about delivery and great customer service. Perfect replacement cover for my Cat Mate 300 automatic cat feeder.
Good Morning Many thanks for your very kind review and we are so pleased that we were able to assist. Your comments will be passed onto the Customer Service Team. Kind Regards Closer Pets
Great product with a solid flap with magnet. Not the type of door that warps!!!
I love the feeder itself! I have one very young male who lives to eat, I like that is pretty much tamper proof. What I don’t like is the numbers rub off the lid, so I had to replace two lids. I have 2 of these exact feeders. I will most likely have to buy 2 more lids soon.
Fantastic customer service from Closer Pets Ltd. Immediate responses to my emails, and clearly from a real human being not some frustrating ‘bot’. There was no quibble at all about the faulty microchip cat flap (which was just a few months short of its three year guarantee) and they sent a new one out the same day, a Friday and it was received on the Monday. Such excellent service was a very pleasant surprise and my Iife would be so much easier if only every company was like this.
Good Morning Many thanks for your review, it is greatly appreciated and we are happy that Stanley is now a happy cat. Your comments will be passed onto the Customer Service Team. Kind regards Closer Pets
The shipping was fast and the product came as described. I have yet to try this because my cat died.
Good Morning We are so sorry to hear about the death of your cat but was very kind of you to still post a review during this sad time. Kind regards Closer Pets
Good Morning Many thanks for taking the time to review this product it is greatly appreciated. Kind Regards Closer Pets
Too slow with the item shipping & taking almost 2 weeks to get item. Just not good service.
We were a loyal user of the catmate fountain for years, and I mean YEARS. Unfortunately Closer Pets have decided that individual wrapping of their 'genuine' replacement filters is no longer necessary for environmental purposes. I was confused when they started to appear recently in an unsealed box and each filter was unsealed also. I queried this with them as the new way of packaging means which ever supplier is stocking them and where they are stored means they can be tampered with, opened, or if left in unsanitary conditions the filters are not protected. I'm sorry but my cats health is as important as mine, we use a brita water filter, if they arrived unsealed I wouldn't use them for hygiene purposes. Same goes for my cat. Please think about reversing this decision. I will continue to spread the word about this as my cat loved the fountain, but I refuse to use the filters if they are no longer sealed.
I highly recommend this feeder to everyone. Against the company’s instruction, I use this feeder for my outside cats. They were microchipped when spayed/neutered. By using this feeder, I’ve been able to ensure only they are feeding, rather than every feral cat or wild animal in the neighborhood, and eliminating future kittens for me to socialize and find homes for. I use more C batteries than if this feeder was used inside, but it is worth it. Occasionally, the cold weather causes the feeder to “freak out” and constantly open and close. I’ve found the solution to be to bring the unit inside and let it warm up, and then return it outside.
Fantastic customer service after a couple hiccups through the warranty process! Very happy with the product and effort made by the company to make everything right.
I really like the closer pet microchip feeders, I bought 3 for my 3 cats because 1 cat has to eat special food and 1 eats slower while the other is a faster eater. I love them and the bowls that go with it.i like the shallower bowl for wet food and the more deeper ones for the dry.
Good Afternoon Many thanks for your very kind review of the Mi-Bowl and we are so pleased that you like it. Kind Regards Closer Pets
Satisfecho con los servicios proporcionados.😊
Still have not received my replacement door! It was to be delivered on 11/6. Update....replacement door arrived this afternoon 11/10. I called the company this morning, very helpful and friendly. A glitch in shipping but arrived. Will order again from them. Thank you L. Berthold
I am sorry you have experienced this issue. Please could you contact Closer Pets customer service for assistance. Regards Closer Pets
I’ve used Cat Mate products for years, so I was excited to see Closer Pets bringing everything under one name. Their customer service is excellent, and the products are reliable, durable, and thoughtfully made. Love this brand!
Excellent product, decent price, quickly shipped.
61 reviews matching