Coinbase (coinbase.com) has a 3.5 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 33% give 1 star; The business has replied to 1% of negative reviews. Last updated 2026-08-10.
Hello Szymon,
We appreciate you taking the time to share such a positive review. We're happy to hear that things have been smooth for you. Please be assured that your feedback is valued and goes a long way in helping us continue to improve.
Should you have any questions or need assistance in the future, please do not hesitate to reach out to us here: https://help.coinbase.com/en/contact-us
Thank you for being part of the Coinbase community!
Regards,
Coinbase Support
J
Jason · 1 review · Verified · Experienced 2026-06-26 ·
★★★★★
Good and safe
Reply from Coinbase2026-06-27
Hi Jason,
We’re happy to hear you’ve had a positive experience with Coinbase. We’re here to support you every step of the way, so feel free to reach out anytime you need help.
Regards,
Coinbase Support
I lost my husband in a tragic car accident in April 2026. We had a trust confirming me as executrix of all our assets. My husband failed to put his coinbase account in our trust. He put his coinbase account in his name. Despite sending coinbase proof of the trust, proof of me as executrix, and proof of 34 years of marriage, they will not release the proceeds of his investment to me. They will not provide the value of his investment either. They are demanding probate of his estate in order to release his gains to me, his widow. The probate process will cost me $4500. As I said, they will not share the value of his coinbase investment so I cannot compare the cost of probate against what his account value is. Is the $4500 I would pay for probate justified due to the value of his coinbase investment or am I borrowing more than the account balance? I have no idea. As his widow, on a fixed income, I would have to borrow $4500 to go to probate per their demands. In my life, I have never experienced a more corrupt process. Coinbase is a corporate juggernaut that is afraid of losing $10k maybe. Again they won't tell me the amount in his account. I believe the CEO needs my husband's proceeds to stock his yacht with liquor for a weekend outing.
It’s been a good experience! Very thoughtful and informative
Reply from Coinbase2026-06-27
Hi Taurus,
We're happy to hear you're enjoying the Coinbase experience! Your feedback motivates us to keep improving our services for our customers.
Regards,
Coinbase Support
Hi Chris,
We love hearing that! Thank you for taking the time to share your thoughts. Your support keeps us motivated to keep delivering the best experience possible.
Regards,
Coinbase Support
L
Lacey · 1 review · Experienced 2026-06-24 ·
★★★★★
Scam coins…
They allow scam coins to be sold on their platform and then refuse to help. They advertise these coins to look exactly like the real one and then tell you there is nothing they can do after you have been scammed. Also fees are high and customer service does not help at all.
S
Stanislav Abdullaev · 2 reviews · Experienced 2026-06-09 ·
★★★★★
Incompetent service: $30,000 held for over three weeks without cause
Coinbase has restricted my business account and has been holding $30,000 of my capital for over three weeks without a single valid reason. Their support is completely useless, and their "Concierge" service is a joke—they failed to call me back after I specifically booked a time for assistance.
Instead of actual help, I am just getting endless, generic template responses saying my case is "escalated" or that I have to wait 45 business days for a formal complaint review. This is unacceptable for a business account. My business, STN, INC., is currently at a standstill, and I am incurring significant losses due to Coinbase's negligence and their refusal to return my money. I am now actively exploring all legal options to recover my funds and the damages caused by this service failure. Do not trust them with your business capital.
R
Richard Scott Loppnow · 1 review · Experienced 2026-06-25 ·
★★★★★
Coinbase untrustworthy
Everything about an experience with coinbase is frustrating and problematic they keep your funds I have been a customer for many months now I go to use the funds that I have on there try to make a trade and they tell me there's a security review and it must be stopped they tell me that I can't load up money from my bank account because it's not trusted The money's got to be held even though it's a debit card verified funds and proven every experience I've had with coinbase has been nothing but trouble they're untrustworthy there is no rhyme or reason for what they do and every attempt to contact customer support or to get any help of help with the situation has also been a runaround circle they tell you there's a helpline but then they tell you that the only way to talk to an actual person about the problems on your coin base account is to go to their website and login terrible terrible experience these people are thieves do not give them your money
Bonjour,
Merci pour votre avis 5 étoiles et votre recommandation ! Savoir que la prise en main de Coinbase vous a semblé naturelle et accessible nous fait vraiment plaisir.
Si vous avez des questions ou besoin d'aide, n'hésitez pas à nous contacter : https://help.coinbase.com/en/contact-us
Cordialement,
L'équipe Coinbase
S
Scotty Long · 5 reviews · Experienced 2026-06-25 ·
★★★★★
New customers beware
As a new customer, I bought USDT with my debit card. I then attempted my first actual transaction: transferring the USDT to my wallet on my EXCHANGE. What happened? First, a 72-hour hold, then a message that said they had fixed their internal error. Then a message said that the address I used for the transfer and delivery was invalid. Then they said it was valid, but there was troubling or suspicious activity on the account, and there would be a 30-day complete hold on the account. My first transaction. Sending my money to me. These vampires will not even allow me to cancel my account, take my money, and go elsewhere. 30 days. As a result of the failed transfer, I was unable to buy a Call Option - Long on a token. Result? My partners made enough to take a royal vacation. I earned laughter from them. Coinbase is very dangerous. Do not trust them if you have an important transaction. The only CS help is 10 Filipina women who don't have access to any accounts. I am out and I give this company less than zero stars.
Hello,
Thank you for your 5-star review! It's wonderful to hear that our support team was able to guide you through and make a real difference.
If you ever need assistance again, we're always here: https://help.coinbase.com/en/contact-us
Regards,
The Coinbase Team
M
Mark Smith · 7 reviews · Verified · Experienced 2026-06-24 ·
★★★★★
Great site
Great site, after looking at a lot of different crypto sites I decided that coin base was the right fit for me , obviously everyone has different needs but I would recommend coinbase
Reply from Coinbase2026-06-24
Hi Mark,
Thank you for your review! We're committed to providing a seamless crypto trading experience, and we're glad to hear we're meeting your expectations.
Regards,
Coinbase Support
W
William Reid Boyd · 2 reviews · Experienced 2026-06-24 ·
★★★★★
Coinbase now need a smartphone?
Coinbase worked well on my desktop these past two years but at the moment I can't use it send Bitcoin (though it's happy enough to receive funds). Does it now need a smartphone? I don't have a smartphone.
I've sorted this issue now. You've changedthe procedure recently. I now understand you have to select the Crypto asset before proceeding.
Thank you for your help. I tried to respond to your email you sent me, but after a rather long verification process ended up with a request to attach an encrypted file. Really I can't be bothered with that. Sorry.
Reply from Coinbase2026-06-25
Hello William,
Thank you for the update and for taking the time to let us know. We are glad to hear you were able to sort this out. We appreciate your patience and your continued trust in Coinbase. If you ever need assistance in the future, please do not hesitate to reach out to us here: https://help.coinbase.com/en/contact-us
Thank you for being part of the Coinbase community!
Regards,
Coinbase Support
Hi MrSherwinJusay,
Thank you for the kind words! We are glad to hear the instructions were easy to follow. We work hard to provide a user-friendly platform, and we're glad this has been your experience with us. We appreciate you taking the time to share your feedback.
Thank you,
Coinbase Support
Coinbase.
My experiences with Coinbase are terrible. There was a relatively small amount of BTC held with this company, 5,000 euros. Since December 2025, I have been trying to get this money into my bank account in dollars or euros. They tried at least 10 times, but it failed every time. That cost me a lot of money in euros—half of the original amount, 2,500 euros. The manager got involved and said he would cover my costs out of his own pocket. However, the original amount plus costs was sent to a third party in crypto. The manager said he was no longer responsible for reimbursing me for the costs he had promised. This third party is willing to transfer my money, but in the meantime, they have already asked for hundreds of euros to transfer the money in dollars.
A warning to anyone wanting to do business this way: things can go wrong. Unfortunately, Coinbase has not proven to be a reliable partner for me, and I will stay far away from crypto in the future.
Next to that, there is no ordinary or easy way to communicate with them via e-mail or in another way.
Reply from Coinbase2026-06-24
Hi heer O.E. van Bergen,
We are sorry to hear about the difficulties you've experienced trying to withdraw your funds to your bank account. We want to help resolve this issue, but we are unable to locate your account with the information provided.
We'd like to look into this further for you. Can you kindly provide us with your case number so we can investigate this concern? If you don't have one, please reach out to us directly so we can assist you securely.
Kind regards,
Coinbase Support
Hello John,
Thank you so much for taking the time to share your experience! We are thrilled to hear that the process was easy and quick for you. Feedback like yours means a lot to us and motivates our team to keep delivering the best experience possible.
Should you have any questions or need assistance in the future, please do not hesitate to reach out to us here: https://help.coinbase.com/en/contact-us
We appreciate your support and look forward to continuing to serve you!
Regards,
Coinbase Support
w
will · 14 reviews · Verified · Experienced 2026-06-23 ·
★★★★★
Excellent
Excellent. I've traded for years but now all I do is crypto. Coinbase is my go to.
Reply from Coinbase2026-06-23
Hi Will,
Thank you for the kind words! Knowing that Coinbase is your go-to for crypto means the world to us. We look forward to continuing to deliver an excellent experience for you.
Regards,
Coinbase Support
S
Simon K. · 1 review · Verified · Experienced 2026-06-22 ·
★★★★★
top top top
top top top top
Reply from Coinbase2026-06-22
Hallo Simon,
Vielen Dank für Ihre Begeisterung! Top zu sein ist genau das, was wir anstreben. Wir schätzen Ihre Unterstützung sehr!
Mit freundlichen Grüßen,
Ihr Coinbase-Support
Hello,
Thank you for your 5-star review! We love that you're discovering everything Coinbase has to offer. There's always something new to explore, and we're continuously adding more to make your experience even better.
If you ever need assistance, we're always here: https://help.coinbase.com/en/contact-us
Regards,
The Coinbase Team
M
Martin Loc · 2 reviews · Verified · Experienced 2026-06-22 ·
★★★★★
Its a good application
Its a good application, I hope I'll make a lot of cash with it
Reply from Coinbase2026-06-22
Hi Martin,
Thank you for the great feedback! We are excited to be part of your journey.
Regards,
Coinbase Support