Coinbase

Account Lockout

For over a month, my account was locked out, and I had no access to my money. On the first day of the lockout, I immediately contacted support. The first level of support can only provide information to the real support people. For 3 weeks, I tried to contact the real support people and heard nothing. Overall, I really received no support. Finally, after 4 weeks, my supposed safety issue was resolved, and I was able to get to my account. I do not have confidence that they will not do this again. After being with Coinbase for over 5 years, I closed out my account

They lie about their referral…

They lie about their referral promotion, they scam people to sign, i have referred a friend to join that hasn’t previously joined and they say my invitee had a previous acc and you have an acc, what is wrong with them how will i get to this promotion if i dont have an acc what! I must have an acc and then my invitee hadn’t any acc with them unit i sent them a link!!! They lie just not to pay. Liars, and their support told me it is qualified just wait 36h i waited then when nothing came they told wait again then they say not qualified

I created an account and deposited SOL…

I created an account and deposited SOL from Binance. The mobile app is completely broken—notifications do not display correctly at all. Out of desperation, I tried logging into the web app, but it is just as useless and confusing. To make matters worse, the app keeps harassing me with constant, repetitive push notifications, and clicking on "Help" just puts you in a loop of annoying pop-ups instead of giving actual support. Now they are holding my funds hostage. They easily accepted my crypto deposit without any identity verification, but immediately locked my account for withdrawals. They refuse to return my SOL to the original sending address unless I provide my personal documents. This is a classic, deceptive KYC trap and pure extortion. The security puzzle is a comical joke, the UI is terrible, and I have wasted hours on something that should take minutes. Avoid this platform at all costs! Case number: 26952719 Edit: 8.7. 2026 I gave them all the info they needed. And guess what? "We are aware that some users may be experiencing delayed sends and receives on the Solana network. Buys, Sells, and Fiat withdrawals/deposits remain unaffected. We are working on this issue and will provide updates as the situation changes. Rest assured your funds are safe." comedy

Coinbase stole my money

Coinbase stole my money. Required authentication so I jumped through the hoops and followed the steps only to get an email saying I was verified then one saying I'm not. Meanwhile I lost 120 I fees while jumping through hoops trying to do a transaction. Then was talked to inba condescending manner by customer service instead of helped. Trashy company. Theives. Don't use this service they will steal from you.

Absolutely the worst experience ever

Absolutely the worst experience ever. Going around in circles very slow to reply, and not helping at all.

DO NOT USE COINBASE"

DO NOT USE COINBASE". Nightmare started 06-23-26 and counting. I am "Security lock enabled" out of my Coinbase account. I can't access my account. This is the third lockout in 1-week. I had "Send Crypto" error that blocked me from sending $100 USDC to my Ledger Wallet. The program on Coinbase stopped me at the passkey stage (fingerprint) of the transfer. Kept looping me back to the previous page. At that time I was able to communicate with my concierge team. They told me to do things like: Reboot my computer, use incognito mode, Clear my cookies, clear my browsing history, use another browser(I have 4 - I tried all 4), use a different Devise (I have 2-computers and 2-iPhones - I tried all 4), update my Coinbase App software, update my computers software, update my phone software, shut-off my VPN, change my password, etc, JUMP THROUGH HOOPS, STAND ON MY HEAD, PRAY TO THE COINBASE GODS...ALL FAILED. Remember this is just the #1 lockout. I gave up and went to bed as it was late. Next day got an email from Coinbase that the coinbase techs found a glitch in the passkey fingerprint stage and GOOD NEWS THE GLITCH WAS FIXED. All my 8hours of work was a waste of time. Their fix worked for 1-day. Then on 06-25-25 ran a $100 Send in the morning went through fine. Then that evening I tried making a $100 Send to my #2 Ledger wallet and a message popped up saying the John Joseph W. this transaction looks like a Scam. And boom I was locked out again from completing the transaction. This time asking me to go through a ID Verification. This story goes on for 6-days too voluminous, so Ill try to sum it quickly. Contacted my concierge team Did all the processes that I did on the first block-out. Tried multiple ID verifications online Coinbase website, even did a manual where I took a selfie, as David on the concierge team told me to. He declined the verification (long story) because he's unprofessional. 11:33 pm by then, I was exhausted so I went to bed. In the morning I did my 3rd chat with AI then with Shawn, nice very sincere. Several hours later and a couple of more ID verifications got an email that the Coinbase account: "You're verified". So I tried my Send again...it FAILED. Again, "this transfer looks like a scam". Ultimately I was locked not only out of doing a simple Send transaction, but completely out of my Coinbase account. I can't login or access my money at all. Cant chat with the concierge team. As of 07-01-26 at 2:30pm EST I am still locked out . Did 4: 2-3 hour chats. Tried to go through their begging form for a scheduled phone-call, but I had toi login to fill out their begging form. I'M LOCK OUT WHERE I CANT LOGIN. I could only see: "Security lock enabled" and my current total balance in my account. It showed that the account is down $26,201.62 as of this review. I can't get in my account to try to mitigate the losses. I have no end in sight and I cant talk to anyone ***CAUTION***AVOID COINBASE***THEY ARE THIEVES***.

Love Coinbase the app is really easy to…

Love Coinbase the app is really easy to use from my startup in Crypto purchase's and felt safe and secure.

Do not

Do not, i say, do not get their cc. They start charging you each month. I got the card to leave open and not used. But they start charging you, and next thing you know, your card is canceled they went to collections 1 month after having the card. By second month it was canceled. They are impossible to get ahold of. Stay away, go use a better app. They also block you if your stock is doing well!!! F@CK COINBASE!

If I could do lower than one star I…

If I could do lower than one star I would. Horrible experience and customer service was ridiculous. I transferred $1500 from my bank to Coinbase. And Coinbase tried to double charge me. Two separate transactions for $1500. The first one went through and my bank flagged to the second one as a concern. I used the $1500 in my Coinbase to purchase crypto it said successful and was pending. I notified Coinbase that they tried to double bill me. They put a hold on my entire account until it got figured out why I was double billed. When all was said and done, my purchase of crypto was gone. I lost my original $1500 and they could never figure out where it went and never offered to reimburse me. So my “successful” purchase of crypto, that swept away in the investigation and they can magically never figure out what happened and basically said it was a security problem on my end

Wonder full

Best crypto app easy to use

Very low fee than the other exchange.

So my story here is wild

So my story here is wild. I had to transfer my crypto to another exchange as Binance was out. I chose Coinbase. I Made a transfer of BTC using the Ethereum as was available on both sides and no information that it was not going to work. Once the transfer done and of course not credited on the other side, their support agents told me they could help me recover funds by sending them on a base wallet or any other wallet. I followed all the steps and paid the Coinbase fee of 90€. 48h Hours after, they tell me that the BTC was swapped and that the BBtC was not able to be recovered as they dont handle that currency. Basically lost 0,05 BTC + 0,06 ETH for their incompetency. Police and regulators have been seized

TEMPORARY HOLD FOR 2 MONTHS??? SERIOUSLY????

SERIOUSLY? = We’ve temporarily limited your ability to send crypto until 20 Jul, 2026, to protect you from potential loss. A 2-MONTH TEMPORARY HOLD? This is awful to say the least. UPDATE 06/28/2026 = After another extended chat, answering all sorts of questions, I get the same response. This is completely absurd.

Excellent site for crypto assets!!!

Its fun

Took a little effort but I now have bitcoin

They HELD my funds by OFAC without any…

They HELD my funds by OFAC without any reason. And not explaining why. I tried submit license but there even not program in list for crypto. Don't use coinbase. SHIT platform. Your transaction was blocked in accordance with regulations established by the Office of Foreign Assets Control ("OFAC") of the U.S. Department of the Treasury. They block 15.5 SOLANA Transaction Reference ID: 019eb53c-2acf-76cc-b50d-e8118406259c Source Address: 9QPGpAFSByQyz5Bq6jii6xAgBxmGcndgWgM8NqXTa84j Destination Address: FayGHw7ZDJVzioaSLNy2ESUMouEAsW7RaBHd2oxKBqhz Transaction Hash: YVLdnE6pUbaX5xqspjja7eXYrpsJUzNPfEvwKUzHLZ7K8K7k7XsMppb6sAEmqPR4ysEaktxB4D9kVq4J7E

There's no way they can improve from…

There's no way they can improve from this, coinbase blocked 3 very valid transactions but turned around and let me send crypto to an actual scammer. Stay out of my wallet no. Better yet I'm done with this platform and everybody needs to know they are a scam big time

Disgusting derivatives trading. Confusing and misleading.

Coinbase might be a good place to buy and sell cryptocurrency, but when it comes to derivatives, my experience was terrible. It felt like they had too much control over my account. For example, I bought 10 contracts, and 4 of them were closed automatically. I never understood why it happened. After that, I kept getting nonstop messages saying, “Your account is getting close to liquidation,” even though my position was only down about 5%. It felt like those notifications were trying to push me into making more trades—buying, selling, or adding more money. Maybe experienced traders ignore those messages, but if you’re new, they can really mess with your decisions. I eventually closed all my positions because I was so tired of the constant warnings. Then, to make things worse, my money was put on hold for several days for no clear reason, so I couldn’t even withdraw my own funds. Customer support was the biggest disappointment. They couldn’t answer my questions or explain why my money was being held. Instead, they just sent me a link to file a complaint. I have screenshots of the conversation, but unfortunately I can’t upload them here. This was my personal experience, and I understand gambling, just don’t like when something or someone making a fool out of me.

Worst Customer Service Imaginable !

I have Many Different Credit Cards . I am a transactional customer , and pay my bill in full every month . The Coinbase Amex Card via Cardless is undoubtedly the worst card that I have used in 50?years !!! It is not the Card itself or its features. It is the horrific customer service ! What wealthy , intelligent customer wants to speak to a parrot from a 3rd World Country that has zero product knowledge and barely speaks English ! Who decided to hire these people ! It is blatant disrespect for the customer and make me think that I should seriously reconsider doing business with them .