Compass is a Bitcoin-first company on a mission to support the decentralized growth of hashrate and strengthen network security by helping more people learn, explore and mine Bitcoin. Now Everyone Can Mine Bitcoin.
Written by the business, not verified by us.compassmining.io (compassmining.io) has a 2.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. Opinions are polarized: 46% rate it 4 stars or higher while 47% give 1 star; The business has replied to 38% of negative reviews; 25 of them were added in the last 12 months. Last updated 2026-08-12.
This is in response to ticket #333481. You have not responded in over a week despite being obligated to before hosting invoices are due. I have explicitly warned in the tickets that I am ready to proceed with arbitration or litigation if my matter is not peacefully resolved. I expect you to tell your team to respond quickly or I will proceed without notifying you.
Purchased a used antminer and a hosting contract in 2024. The miner lasted about 4 months and now needs a new power unit. The repair costs more than the market value of a used miner, at $299. I asked to retire the miner. However, this forfeits the deposit in the hosting contract, which is 2 months of hosting or around $380. Thus, by purchasing a used miner with a hosting contract, for a total cost of $1200, I got 4 months worth of hashing. Rip off. There is no warranty on the miner or repair.
I was assigned a dedicated Account Manager (ask for Colby) and he was able to address all of my issues and concerns. I am still a loyal customer.
Hi Damon, Thank you for sharing your experience! We’re delighted to hear that Colby, was able to address all of your issues and concerns effectively. We truly appreciate your continued support and we look forward to serving you even better in the future.
fast deployment of my s21 miners. i never have bad experience at all
Here's a positive and friendly response to the customer for giving a 5-star review on Trustpilot: --- Hello, Thank you so much for your fantastic 5-star review on Trustpilot! We're thrilled to hear that you are pleased with the fast deployment of your S21 miners processed by Compass Mining. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for your support and trust in Compass Mining. We look forward to continuing to serve you! Best regards,
Horrible company, made the mistake of hosting multiple miners with them, you will never see your money back. Even if you manage to strike a deal that is profitable to you with the data center you will eventually be moved and someone else will take your place, meanwhile you will be moved to a non-profitable location. I don't know how good their privacy is but probably not very good.
Worked with them since 2020. I've had multiple miners with them since 2020 with no issues so far.
Hello, Thank you so much for taking the time to leave us such a fantastic review on Trustpilot! We’re thrilled to hear that you had a positive experience with our service. Your kind words are greatly appreciated and serve as a great motivation for our team. At Compass Mining, we strive to provide the best service possible, and it’s always rewarding to know that our efforts are recognized. If there’s anything more we can do for you or if you have any further feedback, please don’t hesitate to reach out. Thanks again for your support and for being a valued customer.
We have been using CompassMining.io since January 2022 and our experience has been nothing short of a nightmare. CompassMining.io is a Bitcoin mining company where you can purchase your own mining equipment, and they provide hosting services for these devices. Monthly fees include electricity and hosting charges. However, our experience has been fraught with issues that have led us to write this very negative review and customer feedback. **Terrible Customer Support** The support provided by CompassMining is an absolute disaster. Our miners frequently go offline, and when we contact support, it often takes up to three months to get a response. Regardless of the type of support request, we face weeks of waiting before getting any feedback. We own six miners through CompassMining, and since January 2023, not a single time have all six miners been operational simultaneously. Additionally, CompassMining frequently relocates miners to different sites, resulting in downtimes of up to three months. **Non-Existent Monitoring and Service** The monitoring and service at CompassMining are equally abysmal, essentially non-existent. Miners suddenly go offline or operate at a reduced hashrate without any proactive measures from CompassMining. If we didn’t notify them, nothing would happen, and the miners would remain offline or continue running at reduced capacity. Upon notifying support, it takes weeks for them to acknowledge the issue and even longer to resolve it. **Specific Incident with a Miner** One particular incident involves one of our six miners. It initially ran for only a few weeks before failing. We reported this to CompassMining, who took months to respond and eventually sent the miner for repairs. After several months, the miner was returned, only to fail again within weeks. We reported the issue once more, but months went by before CompassMining responded, only to inform us that the warranty had expired. They offered us the option to either decommission the miner or upgrade to a new one at our expense. This is ludicrous, given that the miner was operational for just a few weeks and was offline for more than nine months due to their negligence. The warranty expired due to their lack of timely support, despite our continuous notifications. **Disparity in Service Based on Customer Size** For customers with a large number of miners, these issues might not seem as significant. However, for smaller customers like us with a limited number of miners, the impact is substantial. **Prompt Billing Notifications** Interestingly, if you are late with a monthly payment by even a single day, CompassMining’s support team suddenly becomes extremely responsive, contacting you within a day to remind you of the overdue payment and threatening penalties. **Performance Analysis** The performance of CompassMining has been consistently disappointing. Despite our contract specifying a certain hashrate, our actual experience has been far below expectations. There is a significant and consistent discrepancy between the expected hashrate and the actual performance, with numerous and prolonged downtimes. Our miners have frequently been offline or operating at a reduced capacity, and CompassMining’s monitoring and response to these issues have been practically non-existent. This inconsistency and lack of reliability severely undermine the value of their service. **Final Recommendation** Given our extremely poor experience, we cannot recommend CompassMining’s services to anyone. If you value your time, money, and sanity, look elsewhere for your Bitcoin mining needs. Avoid CompassMining.io at all costs!
They stole over 300,000$ from me this fraudulent company. Jesse Smith is the biggest con of a salesman they left me high and dry. Never saw my miners they just stole from me and told me goodluck.
Do not use Compass Mining!! Purchased 2 miners Dec 2021 and Jan 2023. To date both miners have been offline 8 and 12 months respectively. About 1 year ago received notifications of overheating facilities. Soon after that Miner#1 went offline for hardware issues, just about 6 months after the warranty expired. Approved repair 12 months ago, still offline. Miner #2 was pilled offline for “relocation” 8 months ago. I was provided a “free” cleaning and relocation to a cooler region since the original location was too hot? Attempted to contact Compass numerous times. If a reply is received (many emails go unanswered) they say both units are waiting for repair/cleaning? Sent an email a week ago using my original ticket number, no reply. Do not use this company for services. They are unresponsive, incompetent and do not have your best interests in mind. Actively looking for another hosting company. This is the worst organization I have ever dealt with.
When I started my bitcoin mining operation, I never imagined that a company with such a poor delivery could possibly exist. How it is possible for them to still stay in business is a mystery. Initially I placed an order for 6 miners. It practically took them 700 days to get all 6 miners fully operational (due to constant re-location issues). After a few months of fairly stabe operations, I have now been notified that they want to re-locate 3 miners again - with 6 weeks of downtime. I will see it before I believe it.
By far one of the worst companies to work with. Stay away at all costs. The constantly re-locate your miners (then make you forfeit your deposit if you want to terminate the contract). For example, in May 2024 they are moving the miners to another location and estimate a new start time of August. They had ASICs seized in Russia. They had poor hosting facilities in Georgia, South Carolina, and every other state. Stay away from Compass at all costs. Their uptime is around 50%.
- They took several months from their time of deployment for all ASICs, affecting the good price before halving. I'm talking about 2022 - I would say only 1% of the time I've had all my miners online at the same time. There's always a miner off. - I had several miners offline for months. Some of them more than 10 months. Support does nothing, just saying "it's still in progress".
I invested a substantial $80,000 in Compassmining. However, my experience has been nothing short of a nightmare, and I feel compelled to warn others about their deceptive practices and utter disregard for their customers. After forking over my hard-earned money, I eagerly awaited the returns promised by Compassmining's enticing marketing. Yet, my miners have been offline for a staggering year now, leaving me with nothing but frustration and regret. To add insult to injury, I recently received an email notifying me that all of my miners are irreparably broken and beyond repair. Instead of offering a reasonable solution or taking responsibility for their malfunctioning equipment, Compassmining had the audacity to propose a ludicrous "solution": pay an additional $3,000 per miner to upgrade or exchange three broken units for one newer model. Are they serious? Not only did their service fail to deliver as promised, but now they want to squeeze even more money out of their already disgruntled customers. This experience has left me feeling cheated and disillusioned. How can a company expect its clients to continue investing when they can't even uphold their end of the bargain? It's clear that Compassmining cares more about padding their pockets than ensuring the satisfaction and success of their investors. At this point, I'm left wondering if there's any recourse for individuals like myself who have been taken advantage of by Compassmining. Is it possible to pursue legal action to at least recoup some of the funds lost to this sham of a service? Has anyone else in the community faced similar issues, and if so, how have you dealt with them? In conclusion, I urge anyone considering investing with Compassmining to proceed with extreme caution. Don't be fooled by their promises of high returns and seamless operations. Behind their slick marketing lies a company that fails to deliver on its commitments and leaves its customers high and dry. Save yourself the headache and explore other investment opportunities with companies that actually prioritize their clients' success and satisfaction.
Customer support is non-existent. Takes weeks to reply, and months to actually get your miner back running. They have zero interest in keeping your miner running, but very interested in selling you a miner at the beginning. Avoid.
Hello Saul, Thank you so much for your kind words! We're thrilled to hear that Colby provided you with a great experience. We strive to deliver excellent service to all our customers here in Compass Mining, and feedback like yours motivates us to keep up the good work. If you have any further comments or suggestions, feel free to share them with us. We're here to ensure your experience remains top-notch!
Miners are constantly down, repairs that should take a week take literally 3-4 months, they've moved my miner twice, once without my permission... Now, less than a month after they charged me $500 to repair my miner they send me an email telling me they will not allow me to renew my contract due to "market conditions and miner age"... scam!
Always great service. Yes, miners have downtime due to power curtailment, but Compass doesn't control this. Compass will credit the account if a miner is down for some time. Depending on the current price of BTC, it may not cover the entire amount of lost income from the miner actually hashing. I haven't found a better hosting company, and I definitely don't want these miners running at my home, paying $0.11 kWh.
Hi Ken, Thank you for your positive review and for taking the time to share your experience. We understand the frustration that can come with miner downtime due to power curtailment, and we strive to provide the best possible service and support during such situations. We're also glad to hear that you appreciate our efforts to credit your account when downtime occurs. Rest assured, we always strive to provide the best possible support and we're committed to ensuring your hosting experience is as smooth as possible. Thank you for choosing Compass Mining!
Smooth and easy equipment upgrade facilitated by Account Manager Colby Noe with good communication from customer service throughout. Zero downtime in my hashrate!
Hi, Thank you so much for taking the time to leave such a positive review on Trustpilot! We're thrilled to hear that you had a great experience with our product/service and that it met your expectations. Your kind words truly motivate us to continue delivering exceptional service and quality. If you ever need any further assistance or have feedback to share, please don't hesitate to reach out. Thanks again for choosing Compass Mining!
Took a very long time to get miners online. Electricity price kept increasing. They took miners offline and kept the mining proceeds, but expected me to pay for all the electricity during that period. They do not follow the law as to UCC remedies.
I invested $50k in 4 S19 Pro 100TH miners since 2022. It took 6 months for them to start running after the initial investment. However, they only ran for a few days before shutting down. Correspondence via email took up a lot of time. Overall, the running time of the miners was significantly less than the downtime. So far, I've earned about $7k, not including increasing hosting fees and occasional repair costs. It's exhausting. I'd rather have spent $50k buying Bitcoin; I might have made a profit. The company lacks credibility. I trusted what they said initially, so I boldly placed my money in their hands, hoping for mutual benefit, but I was wrong. I lost sleep worrying about it. I still paid the hosting fees promptly when they sent me a bill, but they kept making promises month after month while my machines were not operational.
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