Compass is a Bitcoin-first company on a mission to support the decentralized growth of hashrate and strengthen network security by helping more people learn, explore and mine Bitcoin. Now Everyone Can Mine Bitcoin.
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Is compassmining.io legit?
compassmining.io (compassmining.io) has a 2.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. Opinions are polarized: 46% rate it 4 stars or higher while 47% give 1 star; The business has replied to 38% of negative reviews; 25 of them were added in the last 12 months. Last updated 2026-08-12.
Colby is a great sales person. Friendly, helpful and willing to review some existing issues. Would recommend compass mining
Reply from compassmining.io2025-03-06
Hello,
Thank you for sharing your experience! We're delighted to hear that Colby was able to assist you with your needs and provide the support you were looking for. At Compass Mining, we strive to offer exceptional service, and it’s great to know that Colby made a positive impact.
We truly appreciate your recommendation and your trust in us. If you ever need further assistance or have any questions, please don’t hesitate to reach out. Happy mining! 🚀
Stay away from mining, it will never be profitable (especially with them)
This company has been asking me money since the very beginning, selling me hardware that never performed once. I basically ran at loss since bitcoin was at 20k, and kept running at loss when bitcoin reached 100k. Their sales team just sells you the best business plan ever, which never worked. They keep charging you with latency fee if you are one day late for payment and come up with random 'repair' for the machine that will cost you 150$ + 200$ for shipment.
Reply from compassmining.io2025-03-05
Hello,
We’re sorry to hear about your experience, and we appreciate you bringing this to our attention. Our goal is to provide a transparent and reliable service, and we’d like to better understand your situation.
We have requested additional details regarding your account and concerns. Once we receive the necessary information, our team will review your case closely and work with you to find a resolution. Please check your email for our request.
If you have any questions in the meantime, feel free to reach out to our support team. We’re here to help.
UPDATE: After a few emails sent to Compass, I will give them credit, they responded fairly to me and have agreed to remove my miner from retirement protocol and are honoring their commitment to make things right. Thus I am updating this experience to a positive one. There are still a few more steps involved but, so far, they have been fair once I brought the errors to their attention. Thus, I have updated my rating accordingly. I will stay optimistic that this closes out quickly.
PREVIOUS:
To begin, I am putting two stars here but will update this review and give Compass more stars if this situation is resolved quickly, fairly, and equitably. I have been loyal to Compass for more than 4 years (including Compass's extremely rocky start during the pandemic where they took over 13 months to bring s19 units online after collecting $$ from me) - I was understanding because I knew that there were crazy ASIC chip backorders and supply chain issues. But over the years there have been many ups and downs. Here we are in another big Down. A week ago I received notice that they would be unilaterally altering the terms of their Hosting Agreements and if we elected to not accept these new terms, they would cancel the hosting Agreement. So, since I did not agree to the new terms, I followed their instructions and asked to cancel my Agreement. Then they sent me a "retirement contract" asking me to irrevocably sign over rights to my equipment - meaning my personal property would simply be handed over to Compass or an unidentified "Buyer" as they framed it? Then my miner was taken offline and I have not received a single reply from their customer service team for the last few days with roughly 3-4 emails sent to them, now all unanswered. This seems odd and perhaps this retirement agreement was a "standard boilerplate" agreement that was sent to me in error. I hope so. Compass has usually "done the right thing" in the past and has historically returned my equipment to me when my Hosting Agreement came to an end, so I am hopeful that they take the high road and do the right thing here. Please do the right thing here, Compass. If you do, then I will re-rate my experience and give you a better rating. Usually in the end you are honorable, in my experience. So, I am trusting you here.
Reply from compassmining.io2025-03-03
We're truly happy to hear that we could assist in making things right. Your satisfaction means a lot to us, and we appreciate the opportunity to support you.
Considering my losses with compassmining, i did nit write this with much joy. I hope they respond after this review because i expected the reimbursement in accordance with their marketing, but nothing has been said for 6 weeks. I'm now on HILLBILLY in the interim. Dependable and steady round the clock payment.
Reply from compassmining.io2025-03-02
Hello,
Thank you for sharing your experience. We understand your concerns and want to assist you. We’ve reached out to you via email to request additional details regarding your account and situation. Once we have the necessary information, our team will work closely with you to find a resolution and provide the support you need.
We appreciate your patience and look forward to assisting you.
Sofar no issues, Colby was very friendly and took his time with me. I have only been hashing since 1 Day, therefore i can't judge on this Miner-moving issue, that other experience.
Reply from compassmining.io2025-02-25
Hello,
We’re delighted to hear that your experience with Compass Mining has been smooth so far and that Colby provided you with the friendly and attentive support you deserve. We truly appreciate you taking the time to share your experience, even at this early stage of your mining journey.
If you ever have any questions or need assistance along the way, don’t hesitate to reach out. We’re here to help and ensure you have a great mining experience with us!
Happy hashing! 🚀
Colby has been extremely helpful, knowledgeable, and responsive. I would highly recommend him and compass mining for anyone looking to start their btc mining journey!
Reply from compassmining.io2025-02-06
Hello,
Thank you so much for your wonderful review on Trustpilot! We’re thrilled to hear that you had such a positive experience with Colby. We’ll be sure to share your kind words with him!
At Compass Mining, we strive to provide excellent service and support, and it’s great to know that we’ve met your expectations. If you ever need any assistance in your BTC mining journey, we’re always here to help.
Thanks again for your support—we truly appreciate it!
Been using Compass Mining for 4 years. Horrible experience all around: awful management, missed deadlines, do not care about current customers it’s all about signing up new people. Compass also does not over see most of their mining facilities, its third party, who care even less.
Initially I was informed my miners were just at the Texas facility waiting to be turned on. Then it was they weren’t even there. Then it was they needed to be moved out of the original Texas facility to other facilities. All the while other people’s miners were being fired up and brought online at the facility that my miners were supposedly sitting at.
Compass is a joke. They will nickel and dime you to death while providing minimal to no service. It’s hard enough getting any kind of answers from them, much less actual solutions.
tl/dr took years to get initial miners actually hashing. Never buy / host internationally. Giant waste of time and money. Avoid at all cost.
Reply from compassmining.io2025-02-05
Hello,
Thank you for sharing your experience, and we deeply regret hearing about the difficulties you’ve faced. At Compass Mining, we strive to provide the best service possible, and we sincerely apologize that your expectations have not been met.
To better assist you and address your concerns, we’ve reached out to you via email to request additional details regarding your account and situation. Once we have the necessary information, our team will work closely with you to find a resolution and provide the support you need.
We truly appreciate your feedback and the opportunity to make things right.
Since 2021, I've spent around $41,000 for 6 mining machines, $1,600 on mining repairs, an additional $800 in utility fees PER MONTH, and only mine around $700 of bitcoin per month (and that's when there isn't miner downtime bc the facilities too hot to Hash, the miner is awaiting repairs, or the miner isn't being moved from facility to facility for no apparent reason). Miner names get changed so I'm not even confident where my original miners are or if the repairs I'm paying for are even mine or if the damage ocurred from all of the unnecessary movement to diff facilities. They don't have
onsite repairs so you are charged $200 each time they ship out for repairs. Customer support confuses/duplicates tickets all the time, seemingly on purpose. Even if this company isn't a scam, there entire operation makes you feel like it is. Who even knows if the payouts are legit or if they are skimming off the top. Makes you wonder.
Reply from compassmining.io2025-02-02
I recently reached out to you for additional information to assist you further with your request. Please let me know once you have a chance to review my message so we can proceed with the necessary steps.
I invested $440,000 in mining equipment with the expectation that it would operate for 4 years. Unfortunately, the equipment spent around 3.5 years being relocated between different facilities, which meant I only had a few months of actual mining. Additionally, I had to wait 6 months for the company to bring the equipment online. Eventually, I was forced to retire the equipment, as it was no longer viable. When I attempted to sell it, I found it had no value on the market. I had to report this to Rose Lane GP. Based on my experience, I would caution others when considering this company.
Reply from compassmining.io2025-01-30
Thank you for sharing your experience with us. We sincerely regret to hear about the challenges you've faced and truly understand how disappointing this situation must have been for you.
Our team is committed to addressing your concerns and providing assistance. We’ve already reached out to request your details so we can investigate your case further and work toward a resolution. Please rest assured that we are here to help and will do our best to find a way forward.
Your feedback is invaluable in helping us improve, and we hope to regain your trust by resolving this matter. Thank you for giving us the opportunity to assist you.
Colby is very knowledgeable, able to fill in the gaps in my bitcoin knowledge, explaining the significance of different mining pools and answer all of my questions. He also went to a great extent to provide the best possible order configurations to work within my parameters.
Reply from compassmining.io2025-01-25
Hello,
Thank you so much for sharing your experience with us on Trustpilot! We're thrilled to hear that Colby was able to provide you with such outstanding support, answering all of your questions and enhancing your understanding of Bitcoin and mining pools.
It’s great to know that he went above and beyond to create the best order configurations tailored to your needs. At Compass Mining, we strive to deliver knowledgeable and personalized service, and we’re glad Colby exceeded your expectations.
If you have any further questions or need assistance in the future, don’t hesitate to reach out. We’re grateful for your trust and look forward to continuing to support your mining journey!
I've been mining for a long time.
I've self-hosted, worked with a small datacenter, and have settled on Compass Mining.
People that have left poor reviews seem to be completely inexperienced and new to how mining works. There is a risk involved. You will have downtime. It will cost you money. You need to bake that into what you're buying and how or you will get eaten up. Mining isn't point-and-click, and I've seen so many people lose their shirts when they don't have any idea what they're doing or don't dig into the numbers.
That said, this is as close to point-and-click as you can get.
The prices are decent, the web portal is great and easy to use, and the selection is great. If you need to talk to someone, their sales team is helpful and knowledgable. I work with Colby, and he's been outstanding in the year we've worked together.
Machine upgrades are easy, and they generally offer credit towards the new machine (though you lose your deposit). I just upgraded two of my machines this week, and it was absolutely seamless.
I've only had one machine that needed to be repaired, and so far, it's been a seamless (and inexpensive) process. I've had NIGHTMARES with downtime, shipping, and repair cost and time when I've had to handle the logistics myself. Compass makes this one less headache I have to deal with.
All in all, it's a great company that I'm happy to be associated with!
Reply from compassmining.io2025-01-19
Hello,
Thank you for sharing your detailed and thoughtful review on Trustpilot! We’re thrilled to hear about your positive experience with Compass Mining and your journey in the mining industry.
We truly value your recognition of the risks and complexities involved in mining and are delighted that you find our services, including our web portal, pricing, and support team, as seamless and helpful. It’s great to know that working with Colby has been outstanding for you—your feedback will definitely make his day!
Your acknowledgment of our efforts to simplify processes, from machine upgrades to repairs, means a lot to us. It’s our goal to provide reliable, efficient, and user-friendly solutions to ensure that mining is as smooth as possible for our customers.
We’re grateful for your trust and support and are proud to have you as part of the Compass Mining community. If you ever need assistance or have further feedback, don’t hesitate to reach out—we’re here to help!
I invested $220,000 in mining equipment that was supposed to mine for two years. Instead, they spent 1.5 years being relocated between facilities, leaving me with only one month of actual mining as I had to wait 6 months of the company bringing them online. I had to retire them. In the end, I couldn’t even sell them, they were worthless on the marketplace. Avoid this company at all costs. They rely heavily on social media marketing to promote their services, but it's a complete scam. Most of their facilities are constantly shutting down, and this seems to happen every month.
Reply from compassmining.io2025-01-30
Hello Roger,
We sincerely apologize for the challenges you’ve experienced and understand how frustrating this situation must have been. We take all feedback seriously and strive to resolve any issues our customers encounter.
To assist you further and address your concerns in detail, we’ve already requested your information so we can reach out to you via email. Our team is committed to finding the best possible resolution for you and ensuring your concerns are addressed promptly.
Thank you for bringing this to our attention. Please feel free to respond to our email or reach out directly to our support team if you have additional details to share. We value your feedback and hope to resolve this matter to your satisfaction.
Very efficient and honest customer service. The best experience for seamless mining.
Reply from compassmining.io2024-12-22
Hello Josele,
We wanted to take a moment to express our heartfelt gratitude for the wonderful review you provided.
Your feedback is incredibly valuable to us, and we're thrilled to hear that you had a positive experience with Compass Mining. Our team takes great pride in delivering the best possible experience to our customers, and your kind words motivate us to continue striving for excellence.
Once again, thank you for your trust in our services. We look forward to serving you even better in the future.
Disappointing Experience with Compass Mining - Not Recommended
Update 12/17/2024
Compass mining contacted me right after this review to fix the issue and offered me a replacement miner at no cost. Happy with the resolution.
I've had a thoroughly disappointing experience with Compass Mining. I originally purchased a total of 5 miners, including an Antminer S19 XP, which worked perfectly for five months before Compass unilaterally decided to relocate it. Immediately after the move, the miner stopped working, and customer service confirmed it was functional up until it was shut down for migration. Despite multiple attempts to resolve the issue, Compass offered me a mere $300 credit against a current market value of $1625 for similar used miners, and they retained my $351.60 deposit.
Their customer support lacks phone service, and email responses are slow and generally unhelpful. After my struggles to get any meaningful resolution or compensation for my losses, I would advise against doing business with this company. They have shown a serious lack of care for customer concerns and equipment handling.
If you have doubts about my experience, just Google the company and you’ll find plenty of similar stories. Proceed with caution.
Reply from compassmining.io2024-12-19
Hi, Kindly checkout what we came up as a resolution via ticket number 304665.
There customer service is amazing. they communicate, they are helpful. Its wonderful to have a company to mine with that is transparent and super helpful. Im very grateful to mining with them
Reply from compassmining.io2024-12-03
Hello,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re extremely satisfied with the service you received. Providing exceptional support and ensuring our customers have a great experience is always our top priority.
Your kind words motivate us to continue delivering the best service possible. Please don't hesitate to reach out if there’s anything else we can do for you. We’re always here to help!
Thank you for choosing Compass Mining.
Coming into my experience with compass I was very new to the whole landscape of mining. It is super enjoyable, though.
I can say with absolute confidence I am thankful for Colby Noe. Two years ago I wasn't ready to invest in BTC mining... and he let me have it for that, haha! You get the BTC price you deserve. Anywho, a year later I decided to go all in (not much for a pleb, but enough to scare me)... and Colby guided me through it all.
I haven't been a customer for too long-- but what I can say: they have your back if you do care, especially Colby.
Reply from compassmining.io2024-11-13
Hello Benjiman,
We wanted to take a moment to express our heartfelt gratitude for the wonderful review you provided.
Your feedback is incredibly valuable to us, and we're thrilled to hear that you had a positive experience with Compass Mining. It's fantastic to know that Colby Noe was able to guide you through your journey and provide the support you needed. Our team takes great pride in delivering the best possible experience to our customers, and your kind words motivate us to continue striving for excellence.
Once again, thank you for your trust in our services. We look forward to serving you even better in the future.
Absolutely awful. first issue I had was a warranty about 10 months after my machines went online. They told me that the 12 month warranty starts the day the machines leaves he manufacturing facility so if they have a machine sitting there for 6 months before you buy it half of your warranty is all ready gone. We settled on me paying for half and them paying for half of the repair. After about a month I started asking about it with no one being able to tell me anything. I emailed weekly for about 4 months with the same response. Finally they gave me a loaner machine and eventually just replaced mine with that after about 9 or 10 months of mine being "out for repair". Second is horrible customer service. Takes days sometimes to respond if they do at all. Finally I asked them to be taken offline and sent to me and I would pay the fee for breaking the contract. So they sent them to their test facility, and they said another one of them was bad (working perfect when it was online) and it was going to be $600 to repair but again no one could tell me how it was working perfect and then when they tested them it was bad. Then they charged me for two months while they were offline and being tested. Really wish there was a 0 star option
Paolo is one of the best customer service representatives at Compass. Always a pleasure to work with him on all things compass mining!
Reply from compassmining.io2024-10-28
Hello,
Thank you for contacting Compass Mining support.
Thank you so much for your wonderful feedback on Trustpilot! We’re thrilled to hear about your positive experience and appreciate your kind words.
I wanted to let you know that we’ve shared your feedback with Paolo, and I'm sure he’ll be just as delighted to hear it.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re here to keep making your Compass Mining experience great!
This company engages in deceitful and unlawful practices.
I had my 6 S19 machines turned off for halving because they became unprofitable and I marked them for sell in their marketplace.
However they continued to bill me for mining when they were not mining.
When I contacted them, they said I still had to pay the invoices and when I refused they terminated my contract and stole my machines.
I know this sounds egregious but I am telling exactly what happened.
When I talked to Colby Noe, he was rude, obnoxious and disrespectful. He talked over me and told me to "just hang up" if I was unsatisfied. He is a complete jerk.
These people are slimy. STAY FAR AWAY.
Colby gave me an incredible support today and also we had a great conversation ofcurrent bitcoin mining opportunities ! Incredible customer support and service .
Reply from compassmining.io2024-09-26
Hello,
Thank you so much for taking the time to leave us such a wonderful review on Trustpilot! We're absolutely delighted to hear that you had a great experience with Compass Mining, and we truly appreciate your kind words.
Your feedback is incredibly valuable to us. It reassures us that the hard work and dedication we put into providing top-notch service is making a positive impact. We are always striving to exceed our customers’ expectations, and it’s rewarding to know we’ve been able to do that for you.
If you have any questions, need assistance, or want to discuss your experience further, please don’t hesitate to reach out. We’re always here to help and ensure that your journey with Compass Mining continues to be positive.
Once again, thank you for your support and for trusting us with your mining needs. We look forward to continuing to provide you with excellent service!
