Compass is a Bitcoin-first company on a mission to support the decentralized growth of hashrate and strengthen network security by helping more people learn, explore and mine Bitcoin. Now Everyone Can Mine Bitcoin.
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Is compassmining.io legit?
compassmining.io (compassmining.io) has a 2.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. Opinions are polarized: 46% rate it 4 stars or higher while 47% give 1 star; The business has replied to 38% of negative reviews; 25 of them were added in the last 12 months. Last updated 2026-08-12.
I have been mining with compass for about 4 years now. Colby Noe has been a great help getting me setup and hashing thought the years. I have gotten better deals with Compass compared to other big hosting companies. For us small fish, they offer in house financing with 50% down which helped me scale quickly! I will be at 750Th/s in a week or 2 ! 💪
Reply from compassmining.io2025-10-30
Hello,
Thank you for being part of the Compass community over the past four years. We’re thrilled to hear about your positive experience and your impressive growth to 750 TH/s.
We truly appreciate your trust and support, and we’ll be sure to share your kind words with Colby. Here’s to continued success and steady hashing ahead!
This company consistently overpromises and underdelivers.
I purchased a miner in April, and it has been consistently down for more than 70% of the time.
It's only been up and running maybe 30% of the time if i am being generous
They decided they're going to close the Texas 6 facility. They gave me the option to swap my minor out for one that was online or wait until they move the miners. I asked for the switch - nothing has happened in two months.
I was assigned a temporary miner for a while and was told that I would have until the swap was complete. It was online for a bit and then went down. Came back up for a week and has been offline for two weeks.
No definite word on when any miner will be up and running. Other than that, we are working on it, and thank you for your patience
Every time they give me a time frame, they fail to deliver on it, and at this point, I have no hashing miner.
Additionally, I just received my November invoice. I only own one miner, and they're trying to charge me for two miners at the Texas 6 facility. I have not had a miner online for even half the time, but they are trying to bill for TWO miners hashing the whole month - double - this is insane.
Customer service is atrocious.
Miner: TX6HNRH - offline for two months
Temp Miner: TTXHNRH offline for two full weeks
Update 10/19/2025: even though they said they will reach out, they have not.
Update 10/28/2025 - zero resolution except the usual "thank you for your patience" non sense
This company sucks - its a scam stay away
Reply from compassmining.io2025-10-16
Hi Ryan,
Thank you for reaching out and sharing your experience. We sincerely apologize for the ongoing issues you’ve encountered with your miners and the frustration this has caused. We understand how important it is for your equipment to be online and performing reliably, and we take your concerns seriously.
We’ll be reaching out to you directly to review your account, resolve the miner swap issue, and address the billing discrepancy you mentioned. Our goal is to make this right and ensure you have clarity on the next steps.
Thank you for your patience, and we’ll be in touch shortly.
My hosting contract recently expired, and they now require KYC to refund my initial deposit. It sucks.
Reply from compassmining.io2025-10-12
Hi Kerim,
Thank you for taking the time to share your feedback. We’re sorry to hear about the inconvenience caused by the KYC requirement when processing your hosting deposit refund. We completely understand how this additional step can feel frustrating.
We’ll be reaching out to you directly via email to review your case and assist you further. Thank you again for your patience and for bringing this to our attention.
After reading some reviews I was a little hesitant to signup, but my experience initially was very good. Then the last 3 days the miner was down because of curtailment, after contacting support I was informed that you do not receive credits unless it is over 5% (36 hours). This is a terrible rule and means profitability is massively reduced.
I suggest anyone thinking of signing up to calculate your net profits based on 95% uptime.
Reply from compassmining.io2025-09-15
Hello,
Thanks for taking the time to leave your feedback. We know uptime is crucial, and we want to clarify how downtime credits work. Our SLA guarantees 95% uptime each month. If uptime ever falls below that threshold (more than 36 hours of downtime in a month), downtime credits are automatically applied to your account.
This policy ensures fairness while accounting for brief, unavoidable curtailments that can happen in mining facilities. Rest assured, whenever uptime drops below 95%, you’ll be credited accordingly.
We appreciate your feedback and will keep striving to maximize uptime for all our customers.
Just bought my 6th miner and they had it hashing for me the same day. Couple down times but the up time is never below the contracted 95%. Won't hesitate to buy more. I host with 3 different hosting companies, I have no issues with Compass. I recommend.
Reply from compassmining.io2025-08-28
Hello,
Thank you so much for sharing your experience and for trusting Compass with your miners. We’re thrilled to hear that your 6th miner was up and hashing right away and that you’ve been satisfied with the uptime and support. Your recommendation means a lot, especially since you’ve had experience with other hosting providers. We look forward to continuing to earn your trust and helping you grow your mining journey with us!
I have loved learning about mining btc and thanks to Compass l have enjoyed getting my btc through this way and once it’s price goes out of sight l will still be earning my share come join in the mining way!
Reply from compassmining.io2025-08-10
Hello,
Thank you for taking the time to share your experience with Compass Mining on Trustpilot. We're thrilled to hear that you've had a satisfactory experience with our services.
At Compass Mining, we strive to deliver the best possible experience to our customers, and your feedback is incredibly valuable to us. It's wonderful to know that we've met your expectations, and we're grateful for your support.
If you ever have any questions, concerns, or suggestions, please don't hesitate to reach out to us. We're here to assist you every step of the way.
Thank you once again for choosing Compass Mining. We look forward to serving you in the future.
UPDATE
Compass did email me today. Now I am waiting to see if they can solve this issue. I will update again if/when it happens.
UPDATE
I was one of the angry costumers.
Compass sent me my refund for the payments I made while my miner was off. They were very kind, professional and solved the issue. I left one star out because I just don't think mining is for me.
Reply from compassmining.io2025-07-30
Hello,
Thank you so much for taking the time to share your updated experience with us. We’re glad to hear that our team was able to resolve the issue and process your refund. Our goal is always to provide professional and supportive service, and it’s great to know that came through for you.
We completely understand that mining may not be the right fit for everyone, and we truly appreciate you giving Compass the opportunity to serve you. Should you decide to return to mining in the future, we’ll be more than happy to welcome you back and support you every step of the way.
Thank you again for your honest feedback and for recognizing our team’s efforts.
— The Compass Mining Team
I would not recommend using Compass Mining. I've been mining for two months and virtually every day has an outage for a few hours, I assume due to overheating. Earlier this month, my miner was down for more than 72 hours. In a new incident, it has been down for over 100 hours now.
Outage credits are provided, sure, but the economics here were contingent on 95% uptime and I'm nowhere near that. My IRR would've been better just buying Bitcoin directly.
It's also disappointing that I seem to have to tell them that my miner isn't hashing. I get a response within 12 hours or so but then it goes cold and I have to follow up.
UPDATE 1: It's almost shameful that this post got a reply from them after 9 hours but, after five days, I still await a response from the technical team as to why my miner is down. It also appears they didn't really read my comment as I did not mention the KYC process (which wasn't an issue [EDIT - they subsequently updated their response without mentioning KYC]).
UPDATE 2: It's now August 15. My miner stopped hashing on July 25. The last update I have is that it's "in the queue to be checked and diagnosed" on August 4. I followed up on August 11 and no response.
Reply from compassmining.io2025-07-30
Hello ,
Thank you for sharing your experience, and we deeply regret hearing about the difficulties you’ve faced. At Compass Mining, we strive to provide the best service possible, and we sincerely apologize that your expectations have not been met.
To better assist you and address your concerns, we’ve reached out to you via email to request additional details regarding your account and situation. Once we have the necessary information, our team will work closely with you to find a resolution and provide the support you need.
Please let me know if you have any further questions.
I wanted to leave this review to highlight the efforts of a particular Compass employee by the name of Tatum. I’ve been mining with Compass since 2021 and since that time I’ve had an overall positive experience. The situation that brings me to leave a review is regarding an ASIC that required 4 repairs in one year. This particular ASIC was given to me as compensation for an S19XP that was unrepairable following an incident in Texas that left a large number of these models unrepairable. In the span of this year requiring 4 repairs, I was told that the hashboard went bad time and time again and that this kind of thing happens. I can’t blame the messenger as I’m sure they’re not onsite to examine the ASIC and are only being told what they hear back from the facility. However, I have several other miners with compass and have never experienced this before. Needless to say I was extremely frustrated as each repair comes with a cost (which I absolutely understand) but now the total cost of the repairs was now almost half of what the machine was worth.
After receiving the same feedback over and over and feeling helpless, I reached out to Tatum and received more education, help, and valuable feedback than I had ever expected. He explained why this was happening, offered solutions, and ultimately gave me the tools I needed to make a sound decision regarding this ASIC. I found Tatum’s communication, problem-solving, dedication to his craft, and skill to be superlative in nature. His knowledge regarding ASICs and Bitcoin mining are just incredible to say the least and I cannot thank him enough for helping me out and explaining my situation to me in great detail. This is so very much appreciated because I only know the basics of Bitcoin mining and to have someone dumb things down for me and take their time was so needed. In a world where customer service can leave people feeling frustrated from time to time, Tatum made me feel like my frustrations mattered. Thank you!
Reply from compassmining.io2025-07-27
Hello Naram,
Thank you so much for your kind words and for taking the time to leave a positive review! We're thrilled to hear that you had a great experience. We'll be sure to share your feedback with Tatum — we know they'll be happy to know their support made a difference. If there's anything else we can assist you with, we're always here to help.
I have been impressed with my experience with compass mining along with the ROI thus far (I’m 30 days in, got my first BTC payout a week ago).
Colby has been a great contact/lead, and my support tickets have been answered fast.
I think the negative reviews are from people who misunderstand or miscalculate this investment. For most people, buying BTC directly is usually more profitable and simple. Bitcoin mining is dependent on a HOST of other factors which may or may not work in your favor.
I had the opportunity to buy 6 miners during the last bull market, late 2021. It would have been a huge mistake because they were pricey and the numbers that I put into a spreadsheet didn’t work. So had I blindly invested, I’d probably have had a sour experience.
Overall I’ve been happy with Compass Mining’s used miner deals, dashboard ease of use, quick mining on-ramp, and great customer service. Now keeping my fingers crossed that mining difficulty stays flat for a while…
Reply from compassmining.io2025-07-23
Hello,
We wanted to take a moment to express our heartfelt gratitude for the wonderful review you provided.
Your feedback is incredibly valuable to us, and we're thrilled to hear that you had a positive experience with Compass Mining. Our team takes great pride in delivering the best possible experience to our customers, and your kind words motivate us to continue striving for excellence.
Once again, thank you for your trust in our services. We look forward to serving you even better in the future.
Horrible horrible horrible DO NOT USE - I purchased a S19 Pro in May 2025. Started hashing on June 5th. It started off ok but not super stable. I requested to switch pools to SpiderPool - that apparently takes 2 weeks and several tickets. Since July my miner is offline, Iowa4 one of their newest facilities is constantly down. The only responses I get are we are looking into to and thank you for your patience. In the meantime if I don't pay the hosting fees I lose the miner. They people do not care one bit about clients or providing a trustworthy service. Avoid Avoid Avoid.
Response to reply: I have not received any email from compassmining asking for more details. I received the message below to my open ticket. The same promise was made on Jul 6th and yet we are still here offline.
Hi,
I hope this message finds you well.
I completely understand your frustration and allow me to help you out. I see that your miner hogi is currently offline and this has been queued for diagnosis. I’ll have the monitoring team provide you with updates for the affected miner. To assist you further, We have place you on our temporary miner request waiting list so that our Deployment team can provide a temp unit as soon as possible while they work for the issue to be resolved.
Kindly know that we do cover the hosting costs for anything below 95% uptime on a miner in a calendar month. You can find more information on this in our Facility Credits FAQ
We sincerely apologize for the inconvenience and we thank you for your patience and understanding as we work to get miner back online. This ticket remains open.
Kind Regards,
Liz
Customer Success Agent
Reply from compassmining.io2025-07-20
Hello Marc,
Thank you for taking the time to share your experience, and we're truly sorry to hear about the challenges you've encountered with your miner and hosting experience.
We understand how frustrating this must be, especially with the downtime you've mentioned at Iowa4 and the delays in processing your pool change request. Please know that your concerns are not being taken lightly.
To better assist you and address your concerns, we’ve reached out to you via email to request additional details regarding your account and situation. Once we have the necessary information, our team will work closely with you to investigate further and provide the support you need.
We appreciate your patience and hope to make this right.
Negative stars -
First my rigs were 1 year late (not entirely Compass's fault because of lockdowns in China in 2021)
But the facility space I was promised (which was in the advertising) wasn't ready. They redirected 3 of my rigs to Canada in April of 2021 (4 months after they promised delivery).
I waited another year for them to get a Texas facility up and running to get those units hashing.
The company said "we're not compensating clients for the tardiness". Seriously! Not even a free month of hashing. NOTHING!
In the meantime, the facility rates go up and they don't give compensation for that either. I understand they don't control energy prices, but the agreement sheet clearly stated 1 full year of hashing at a specific price.
I point this out to their rep and he says "that's an advertisement, not a hosting agreement." Okay, so now there's no responsibility to follow through on promises made in advertising? It was a difference of like $30 per month for 5 months... and they wouldn't even eat that... after I waited a year for them to deliver units promised.
Then, I have a rig that continues to break and underhash because of a control board issue.
I agreed to have it fixed, it took 10 MONTHS (no exaggeration, I have proof) for them to fix it and get the rig back online.
Then, 3 months after that... it breaks again! Of course - no warranty. So I agree to have it fixed... and it takes 10 months AGAIN! (Again, I have proof)
I had to threaten to retain legal counsel in order to get them to finally get the rig fixed and placed back into service (a job that takes an afternoon).
Now that exact rig broke a 3rd time, same issue - control board... this time I declined to fix it. It's clearly throwing good money after bad at this point.
Now, the rigs that were placed in Canada have to be moved and of course, that's a total nightmare. There's ZERO communication from them. Every time I ask them about the progress - they send me a liability waiver to sign that I've already signed 3 times! I show them that I've signed it 3 times and they simply ignore me.
Just NEVER EVER UNDER ANY CIRCUMSTANCES EVEN CONSIDER DOING BUSINESS WITH THIS COMPANY. They are sloppy, inconsiderate, they don't deliver on promises, they make no effort whatsoever to make things right and they will leave you high and dry.
I've never been treated worse... and they could not care less. Just DCA and HODL - you'll be lightyears ahead.
Reply from compassmining.io2025-07-20
Hello ,
Thank you for sharing your experience, and we deeply regret hearing about the difficulties you’ve faced. At Compass Mining, we strive to provide the best service possible, and we sincerely apologize that your expectations have not been met.
To better assist you and address your concerns, we’ve reached out to you via email to request additional details regarding your account and situation. Once we have the necessary information, our team will work closely with you to find a resolution and provide the support you need.
Please let me know if you have any further questions.
I have been trying to contact someone to resolve issues with the account and start hashing again.
I have talked to someone and been given the run around for the invoices and so much discrepency in the downtime credits etc..
I just want to warn others who are trying to signup. I have been with them for 3 years now and there is always issues after one another. Downtime, miner repairs, hosting facility down, and so on so on and I need to be understanding but when i have a problem, they are not responding to the queries and treat you badly. I have spent atleast $50k with them so far.
Reply from compassmining.io2025-07-16
Hello VIn,
We truly appreciate you taking the time to share your experience, and we’re very sorry to hear about the difficulties you’ve encountered.
Please know that your concerns are important to us, and we want to better understand what happened so we can properly look into it. We've reached out to you via email to request a few more details about your account. Once we receive that information, our team will work directly with you to investigate the matter and do everything we can to assist.
We take feedback like this seriously, and while this isn’t the experience we aim to deliver, we’re committed to working with you toward a resolution.
I officially now mine Bitcoin !!
Colby at Compass Mining guided me through the end-to-end procedure. Super helpful ! I ended up purchasing a S21 Hydro and was up and running in no time. Colby assisted with configuring my hashrate toward Ocean pool and pulling block templates from my own self-hosted Datum server. Really enjoyed learning how to do this.
The user experience on Compass is totally turn-key. Grateful that my first bitcoin mining experience has been a success and I'm supported by industry experts! Highly recommended!!
Reply from compassmining.io2025-06-10
Hello Jeffrey,
Thank you so much for your fantastic 5-star review on Trustpilot! We're thrilled to hear that you are pleased with the fast deployment of your S21 miners processed by Compass Mining.
Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you again for your support and trust in Compass Mining. We look forward to continuing to serve you!
Best regards,
Much improved service and reliability
Have been a Compass customer for awhile and at one point was frustrated enough that I switched to one of their competitors as my main provider for miners and hosting, but I have noticed continuous improvement from their support, sales and finance teams over time and they have been winning back my business.
Colby has been great as a main point of contact - responsive, helpful and flexible.
Reply from compassmining.io2025-05-11
Hello,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you've noticed a big improvement in our service and reliability — it's something we’ve been working hard on, and it’s great to know it’s making a difference. We're especially pleased that Colby stood out during your experience; we'll be sure to pass along your praise.
Thanks again for your support!
Colby at Compass mining was a great help and went above and beyond to help secure a new L9 for me while trading in my existing L7's. He's a great asset to the company and you should utilize him when you can.
Reply from compassmining.io2025-04-28
Hello,
Thank you so much for taking the time to leave us a great review! We're thrilled to hear that you had a positive experience with us. Your feedback means a lot and motivates our team to keep delivering the best service possible.
If there's ever anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again!
This company is a total Fraud. Do not buy or host anything with them. You might loose everything invested
Reply from compassmining.io2025-04-24
Hello,
We’re sorry to hear about your experience, and we appreciate you bringing this to our attention. Our goal is to provide a transparent and reliable service, and we’d like to better understand your situation.
We have requested additional details regarding your account and concerns. Once we receive the necessary information, our team will review your case closely and work with you to find a resolution. Please check your email for our request.
If you have any questions in the meantime, feel free to reach out to our support team. We’re here to help.
This is by far the worst company ever. They lost one of my ASIC and they are "trying to do something about it" from more than 3 years. Now they are asking $966 as shipping fee to ship one ASIC to me (2 months ago they asked "just" $289). In addition, to receive a refund of unused credits, they require a bank account, able to receive payments from US: A BITCOIN COMPANY THAT DOESN'T ALLOW TO RECEIVE PAYMENTS IN BITCOIN.
Stay away from them!
Reply from compassmining.io2025-04-22
Hello,
We’re sorry to hear about your experience, and we appreciate you bringing this to our attention. Our goal is to provide a transparent and reliable service, and we’d like to better understand your situation.
We have requested additional details regarding your account and concerns. Once we receive the necessary information, our team will review your case closely and work with you to find a resolution. Please check your email for our request.
If you have any questions in the meantime, feel free to reach out to our support team. We’re here to help.
The attention to detail while responding to a miner being offline and deploying a temporary miner for us was a game changer! Thank you Compass Mining!
Reply from compassmining.io2025-03-16
Hello,
Thank you for your kind words! We're thrilled to hear that our team's attention to detail and the deployment of a temporary miner made a difference for you. Providing reliable solutions and ensuring a smooth mining experience is our top priority, and we're glad we could assist.
If you ever need anything, don’t hesitate to reach out. Happy mining! 🚀⛏️
