ContactsDirect (contactsdirect.com) has a 4.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Health & Medical and its reputation is good. 81% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 87% of negative reviews. Last updated 2026-08-10.
Very reasonably priced contacts, no BS add on fees like some of the other companies. I will order from this company going forward. 😊
Reply from ContactsDirect2026-07-28
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Effortless. Easy to order and they work with my insurance.
Reply from ContactsDirect2026-07-29
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
My daughter loves them. We tried the energy one this time around and she said they are much more comfortable. Thank You!
Reply from ContactsDirect2026-07-28
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
YOU SENT OUT THE SAME PRODUCT!!! WHICH WAS INCORRECT!! YOU WERE SUPPOSED TO FIX THE ERROR, NOT MAKE THE MISTAKE AGAIN!!!
Reply from ContactsDirect2026-07-28
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected].
I
Ira · 4 reviews · Verified · Experienced 2026-07-23 ·
★★★★★
Pro & Cons
Pro: Easy to order and upload the prescription.
Cons: Prices went up significantly
Reply from ContactsDirect2026-07-28
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Easy process to load prescription and place order. The link to my Humana ins account helped to avoid additional work on my part to use the insurance benefit. Contacts shipped and were received in less than a week.
Reply from ContactsDirect2026-07-28
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Product came as scheduled and are of good quality. I will order from ContactsDirect again.
Reply from ContactsDirect2026-07-29
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
My order was supposed to be here on July 14th it is the 16th and I still have not received them or had any updates I emailed and no response
Reply from ContactsDirect2026-07-22
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected].
What made this experience great was how easy it was to place order
What made this experience great was how easy it was to navigate the page. ContactDirect handle the insurance part for my order which was fully covered by my issuance company, that never has happened when I place an order through my doctor's office. my order came within three days to my mail box.
Super fast shipping and great prices. I needed my contacts before the 4th of July weekend and ContactsDirect was the only site that could make it happen!
Thank you!!!
Contacts Direct made it easy to order contacts and apply my vision insurance benefit to the order. I'm always amazed at how fast the shipment arrives too!