ContactsDirect

I inadvertently ordered the wrong…

I inadvertently ordered the wrong contact lens prescription. Although my newer prescription is on file and I have ordered the newer prescription more recently. So I was sent the wrong prescription. I immediately called and spoke with someone in the Chat. I started the return procedure but never received a follow up email. So then I spoke with someone named Maria who never put my order through because when I called a 3rd time they didn’t see the order. So I called again and finally spoke with someone named who seemed helpful. This was yesterday Friday . While the new contacts were expressed shipped and were said to arrive today I will now not be receiving them until Monday. Very upset and disappointed.

Timely and great customer service

There was a mix up with my order not…

There was a mix up with my order not due to ContactsDirect but due to the carrier and ContactsDirect made it right. They are also cheaper than their competitors I will definitely be back

Quick resolution to several contacts…

Quick resolution to several contacts tearing with replacement box. Friendly and efficient agent assisted in handling this matter. Thank you for the great customer service!!

Ordered one day and they were here in 3…

Ordered one day and they were here in 3 days ...... Now thats what I call fast ,thank you.

Easy ordering

Easy ordering. It comes in clutch when I need to refill my prescription.

Efficient and timely delivery.

10/10 easiest online contact ordering!

10/10 easiest online contact ordering experience! I was blown away by how easily and quickly my eye coverage was pulled up/applied to my purchase and how fast I received my contacts! Will 110% continue to order from here!

From renewing my prescription to…

From renewing my prescription to ordering and have my new contacts delivered the entire experience went smoothly and easy.

Ordering was easy, but shipping info would have been nice

Ordering was easy, however I never received a shipping confirmation email and website had no shipping info. So contacts sat in our mailbox for several days.

lack of accurate trackinge ordering process was…

The ordering process was straightforward. I received what I ordered. My concern is the shipping and tracking. When I placed the order the website indicated expected delivery was July 1. When I checked on the order on about june 29 the website changed the expected delivery to July 7. I assumed this was due to the holiday. Ultimately they were delivered on July 1 and sat in my mailbox in 100 degree heat for 2 days before I found them. I am a pharmacist and am very aware of acceptable temperature excursions. For this reason I may not use your company again.

No % off with discount

Had an insurance allowance and insurance had 15% off anything over allowance. Contactsdirect did not honor any discount… also sends tons of promotions for 20% off in my email but does not allow to use ever with my insurance allowance…..

Slow, didn't explain why they didn't send my contacts

They did not send my contacts in time. They didn't tell me they were having trouble authenticating the prescription. Warby Parker, did not run into this issue with my glasses. I NEED my contacts in order to safely drive. This is a medical device for me. This is not ok. I will never do business with this company again.

On time and correct order

I was happy with the fast shipping sad they are blurry

I was happy with the fast shipping. I was excited for my new contacts. When I put them in they are blurry. I can’t use them and so sad and disappointed. The boxes are the exact same as my prescription. I don’t understand why they don’t work. I tried another contact out of the same box. It was blurry. So I tired the other box and same thing. Not sure why they are blurry.

Customer for years

I've been ordering from ContactsDirect for years now, without a single issue.

Easy to follow website to order my…

Easy to follow website to order my contacts. I have order from ContactsDirect before. The discount was great, too

Fast delivery

Fast delivery, great price

I ordered color contacts never had a…

I ordered color contacts never had a problem but these last 2x I ordered 6 months supply wasn’t cheap I swear there defected they burn and all went to waste

I received my contacts promptly and was…

I received my contacts promptly and was very surprised that my vision insurance covered the full cost of the contacts , including shipping. I will definitely use this company in the future.