Cookiebouquet (cookiebouquets.com) has a 4.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 78% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 81% of negative reviews; 7 of them were added in the last 12 months. Last updated 2026-08-12.
Did my order and after it was processed i got an email saying for an additional charge it could be delivered in the requested timeline. It should not allow an order to be processed with the date not applicable. We’ve cancelled the order and gone elsewhere. You lost a customer.
Reply from Cookiebouquet2018-11-06
The order was placed with ground shipping that quoted a certain day. You put in your notes to have it delivered sooner. I simply emailed to say yes we can meet that day and the shipping options gave you that day as a choice as well. I then simply asked if you wanted the ground option you selected and paid for or would like to upgrade to the option you asked for and did not select. You elected to cancel the order. This is not a review of our service or our product.
Transaction went smoothly. I appreciated the phone call I received to verify recepiant and ship to. I only sampled the chocolate chip cookie. It tasted good, not great. It could’ve been softer and had more flavor for my liking.
Broken cookies.
These cookies were sent to my nephew who has had three surgeries and at least one more coming and unfortunately a couple of the cookies were broken when it arrived. That was disappointing.
This was the 1st time I have used Cookiebouquets and the product was fine, the cookies tasted great. What I did not like was that I did not get an estimated delivery date when I placed my order nor did I get a tracking number when it shipped. It took 1 week from when I placed the order to the time it arrived. I was thinking it would arrive within several days. I would order from them again, but I might call in the order to find out all the delivery information.
Reply from Cookiebouquet2018-07-28
Renee
I am glad that you like the cookies. We just launched our new website on a new platform and had some glitches this first month. We have the all sorted out and the dates quoting correctly now. We also have the tracking fixed so that is sending out as well so next time you should have now issues. But you can always call we would love to help you out.
Thank you.
I sent the smiley face cookies to my sister. She enjoyed the cookies and will enjoy the matching flower pot that they were sent in. I plan to use Cookie Bouquet in the future.
I purchased a cookie arrangement when my Dad was ill and was happy that my dad loved the cookies. I live nearly 2 days from him and the ability of your company to accommodate my request was appreciated.
The cookies were undercooked and the color was not according to the file I sent. When I reached out to let them know I was disappointed, they really didn’t seem to care. Way overpriced for the lack of quality.
Reply from Cookiebouquet2018-07-27
Stephanie,
I am sorry to hear that you felt we didn't care. We have printed that logo several times and not had a problem so we were just not sure what happened and didn't hear back from you. We also use a butter cookie and not a shortbread so they are a lot softer and should melt in your mouth compared to a shortbread which is more crunchy. I would be happy to send you some new ones and apologize for the color being off.
Thank you,
Easy website to navigate and when I had questions, I called and got all my answers quickly. The customer service was outstanding. I asked my client how they enjoyed the cookies and they said they would give the taste of the cookies a 4 out of 5. I had sent the smiley face box filled with cookies and they indicated that people in the hospital thought it was the cheeriest box and brought smiles to everyone's face. I would order again from Cookie bouquets in a heart beat!
Cookies were beautiful and tasty despite a delay due to FedEx. Excellent customer service kept me updated on the status and ensured satisfaction. I will order from them again!
I included both delivery address with my order, as seen on my receipt. However, neither cookie bouquet was delivered to the right address. They were both delivered to me.
Reply from Cookiebouquet2018-07-21
Stacy
I apologise for that we just switched to a new site and there was a glitch with the multi shipping. Go ahead and enjoy those cookies and we will send out new ones to the addresses you proveided right away. Again I am sorry for the mix up but we will get these sent out for you.
Thank you.
I sent these to my LT Colonel niece on her change of command (now she will be at UN IN NYC!). She loved them. Said they came well packed and were delicious.
Since I am not in the same state I asked her for a rating. She said 5 stars no doubt. So here they are! Thank you!
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