Costa Sunglasses (costadelmar.com) has a 1.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Sports and its reputation is poor. 77% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
I’ve been a Costa customer for over 10 years, and they’ve always made a great product. That’s why I’m so disappointed.
These sunglasses are only 8 months old, and the polarization coating is peeling around the edges. To me, that’s clearly a manufacturing defect, but Costa says it isn’t covered under warranty and won’t stand behind the product.
Unfortunately, this will probably be my last pair of Costas.
I’m now looking at Ray-Ban or Maui Jim. For those of you who’ve made the switch, what do you recommend and why? #costadelmar #badcustomerservice
Reply from Costa Sunglasses2026-07-29
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: [email protected]
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Michael Sudheimer · 1 review · Experienced 2026-07-09 ·
★★★★★
Costa Del Mar has really fallen off.
I tried their claims service on a pair of glasses that we got through a silent auction at a Gala event. Only to be denied because we didn't have a receipt as you can click during the claims process that it was a gift and then explained in the comments that we had won them. Then asked for more pics with a link attached only to be taken back to the beginning and it wouldn't let me select it was a gift again. Then when I email the customer support about this they tell me that since I don't have the receipt that can only offer me a cost to make the repairs to their crappy workmanship or a 50% discount on another pair of glasses. I will never purchase another set of Costa's.
Reply from Costa Sunglasses2026-07-29
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: [email protected]
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PoolFixR · 2 reviews · Experienced 2026-07-07 ·
★★★★★
2 pair of Fantail Pro frames broke, no replacement offered.
So I purchased a pair of Fantail Pro blue mirror sunglasses in January 2026. A week ago, early July 2026 they broke! As I was putting them on my face as I've done for 50 years with many other brands of sunglasses, the frame broke above the left lens towards the center and the lens popped out which I fortunately caught. I went through the company's website and return process including pictures and explanation and this is most of the reply that I received. Is this reply from a bot or somebody that doesn't understand the English language!?
This is the second pair of now junk Fantail Pros that have broken in the same spot!
Seem like this
BUYER BEWARE!!!!
" Thank you for contacting Luxottica After Sales. I am sorry that the frame break is jagged, which does not denote a manufacturing defect".
They did off 50% off a new pair with exclusions.
"The exclusions for our discount codes are Limited Edition, King Tide and any New Releases/exclusive, Gold Mirror Lens, Grand Catalina, Taxman, Keramas, Ulu, Nusa, Broadbill II, Finlet, Clipperton, Suenos, PRO Series, and Clemente".
Since I have the PRO Series, as they call it, I have to pay full price if I want a new pair of Fantail Pro Shades.
I'll be switching back to the Oakley brand as I've never had a pair of their frames break on me! I've been wearing Costa frames for about 3 years and prior to that it was Oakley.
Reply from Costa Sunglasses2026-07-29
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: [email protected]
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Andrew Gwilliam · 3 reviews · Experienced 2026-07-01 ·
★★★★★
I accidentally dropped my costa rincons…
I accidentally dropped my costa rincons from sofa seat height and the frame snapped. Poor quality for a pair of expensive glasses and looks like no way to repair or purchase replacement frames. Won't be buying again.
Reply from Costa Sunglasses2026-07-09
We do apologise for what you have experienced. In order for us to check all the information, please send us your name, details of your order and/or what happened to
[email protected] . We apologise again for the inconvenience and look forward to hearing from you soon.
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kelly compton · 1 review · Experienced 2026-07-06 ·
★★★★★
I have attempted several times to…
I have attempted several times to initiate a purchase for parts and because that was a dead end I tried to initiate a chat with the people at Costa Del Mar and every time it redirect me after two or three questions and then ends the conversation. I cannot get Service from Costa Del Mar. I have attempted to claim it as a warranty even though I know it is not. I have attempted to click the button that says warranty status, even though it is not a warranty issue and it ends the conversation. I have clicked the button saying I need to purchase parts and it ends the conversation. It is an endless loop that ends the conversation each time without being able to chat with a person or order the part that I need. Although I love the sunglasses, the Customer Service is absolutely the worst and this is the third time I’ve attempted a Customer Service issue in the last six months with the same result. I am very very frustrated. I own three different sets of Costa Del Mar sunglasses so clearly I love the glasses, but because of the Customer Service, I will have to switch to a different brand.
Reply from Costa Sunglasses2026-07-29
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: [email protected]
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Tony Kula · 3 reviews · Experienced 2026-07-03 ·
★★★★★
EXTREMELY dissapointing warranty sevice!!
I have been a loyal COSTA customer for atleast 15 years. They used to last me 3-5 years, and if they broke, they always repaired or replaced. Sometimes I paid like $10. Forward to today's COSTA. I've bought 3 pairs the last 5 years. 2 from a retailer. The last i bought from COSTA less than 8 months ago. I bought the FANTAIL PRO, Tiger Shark frame, Blue Mirror 580 G lens. While fishing and removing my glasses to remove my shirt, the lanyard caught my hat and the frame snapped at a lense. Not enough bending pressure to break the lens or pop it out. It literally snapped the frame. My claim was denied and I paid $154 for a new pair. Discount, I get it, these are $309 glasses. BUT, I shouldn't have paid ANYYTHING. This will be my last i believe. It just sucks, bc you can't beat these once your so used to them. What happened to COSTA?
Reply from Costa Sunglasses2026-07-29
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: [email protected]
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Vanessa · 1 review · Experienced 2026-07-03 ·
★★★★★
The glasses itself are pretty good and…
The glasses itself are pretty good and durable but whatever you do DO NOT get the warranty. Its just a waste of money and nothing is ever covered . This is my second pair of glasses eith warranty and both times the glasses were suddenly no longer manufactured and the warranty was void.
Reply from Costa Sunglasses2026-07-29
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: [email protected]
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Michael · 1 review · Experienced 2026-06-29 ·
★★★★★
Terrible company
Terrible company. They do not honor warranties. Customer service is a disgrace with every agent giving a different response just to try and get rid of you.
Reply from Costa Sunglasses2026-07-29
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: [email protected]
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CL · 3 reviews · Experienced 2026-06-15 ·
★★★★★
Loved my Costa glass lenses sunglasses Until…
Loved my Costa glass lenses sunglasses until the materials began separating on the temple pieces. Contacted CS and was told it was not a material or workmanship issue and not subject to warranty coverage. $400 worth of glasses lasted less than two years. Never again - better options out there.
Reply from Costa Sunglasses2026-07-29
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: [email protected]
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Lynn · 2 reviews · Experienced 2026-06-28 ·
★★★★★
I ordered sunglasses EXPEDITED and 2…
I ordered sunglasses EXPEDITED and 2 weeks later have not received my order. Costa customer service is offering nothing other than there's nothing they can do. Buyer beware Costa took my money and ran.
Reply from Costa Sunglasses2026-06-29
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: [email protected]
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Frank Rapstine · 6 reviews · Experienced 2026-06-12 ·
★★★★★
Bought some brand new just released…
Bought some brand new just released Costa Del Mar Canaveral aviator sunglasses titanium frame gold color glass 550 lenses there incredible sunglasses I bought some Oakleys for about the same money with polycarbonate lenses they absolutely suck the Oakley Ti is the worst ever go thin glass every time for optics clarity scratch resistant LOVE THEm buying a separate pair!
Reply from Costa Sunglasses2026-06-30
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
No wonder they have a 2.6 rating. Trying to get costa sunglasses repaired. Almost impossible with their website. Terrible customer service. Will never purchase costa again
Reply from Costa Sunglasses2026-06-29
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: [email protected]
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Luca · 1 review · Experienced 2026-06-25 ·
★★★★★
Unacceptable refund handling – still no refund as of today
I purchased an item through the Italian Costa Del Mar website and later returned my order.
The return was delivered back on May 13, as confirmed by the tracking information and by their own customer care.
As of today, I have still not received any refund.
This situation is completely unacceptable. I contacted customer service several times and mostly received generic replies without any concrete resolution. I had already requested a resolution by June 17. Then, on June 15, they stated in writing that I would receive the refund within a maximum of 5 working days. That deadline has passed, and I still have not received any reimbursement.
This is extremely poor customer service and unacceptable refund handling. A customer should not have to spend weeks chasing a refund after a return has already been delivered and confirmed.
This has been a deeply disappointing experience and definitely one I will never repeat.
Reply from Costa Sunglasses2026-06-26
Lamentamos mucho su experiencia.
Para poder ayudarle, envíenos su nombre, información detallada sobre su pedido, la ubicación de la tienda y el problema que tuvo [email protected].
Le pedimos disculpas de nuevo por las molestias y esperamos tener noticias suyas pronto.
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David Bell · 2 reviews · Experienced 2026-06-23 ·
★★★★★
Costa sunglasses are the most worthless…
Costa sunglasses are the most worthless glasses on the market. I bought a pair and 2 weeks later all the rubber came undone and they constantly fell off my head. I was happy to smash them with all my mite and crush them into oblivion. I will never buy another pairnof Costas again as long as I live!!!
Reply from Costa Sunglasses2026-06-25
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: [email protected]
My wife bought me a pair of Costa's in March as a birthday gift, it is now June and one of the arms just fell off, the frame split and a lens fell out. I am SO disappointed. I've worn Costa's exclusively for better part of the last 20 years. I got my dad into wearing them, and my wife wearing Costa's. This is the last time we will ever spend money on Costa's.
Reply from Costa Sunglasses2026-06-22
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: [email protected]
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Mike Connolly · 3 reviews · Experienced 2026-06-19 ·
★★★★★
Comfortable Glasses, Uncomfortable Product & Support
Positive: very comfortable
Negative: 1) Quality - when you pay about 700.00 for prescription sunglasses you expect them to last. My first pair had lens issues. After trying for days to contact just a customer service person I found the President's email. After many conversations they were replaced. 2 years later, using primarily for driving, the arm snapped off. Try to get through the voice activated system to talk to a human....good luck! And trying to talk to a human is my biggest complaint. Although I think they are very comfortable, I can't justify buying from Costa Sunglasses.
Reply from Costa Sunglasses2026-06-22
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: [email protected]
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Tommy Nash · 1 review · Experienced 2026-06-18 ·
★★★★★
Great Customer Service
I am so impressed with Costa Del Mar's customer service! I recently sent in my Fantail sunglasses for a warranty replacement, and the entire process was seamless. They kept me updated every step of the way and sent out a brand-new replacement incredibly fast. Costa genuinely stands behind their products and takes care of their customers. The Fantails are hands-down the best sunglasses for the water, and now I am a lifelong customer thanks to this amazing experience. Highly recommended!
Reply from Costa Sunglasses2026-06-23
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
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DV · 1 review · Experienced 2026-06-17 ·
★★★★★
Website is terrible
Website is terrible. I put items in my cart and then try to checkout and there is nothing in my cart. Tried calling, was left on hold.
Reply from Costa Sunglasses2026-06-18
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: [email protected]
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wdoss · 1 review · Experienced 2026-06-11 ·
★★★★★
terrible customer service / warranty useless
Costa used to stand behind their product but they no longer provide any customer service. I had a warranty problem that i tried to handle on Chat and was lied to, then given a ph number to call for help. First person hung up on me when they went to pull up my account. Next person couldn't do what the 1st person told me they could do then said they would email me in 3 days to resolve. Useless and horrible service. Never again! Bajio provides EXCELLENT customer service and they will get all of my future business. * update: I emailed them at the address below....NO response
Reply from Costa Sunglasses2026-06-15
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: [email protected]
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Lori Miller · 1 review · Experienced 2026-06-09 ·
★★★★★
I received excellent customer service…
I received excellent customer service from Costa. I just replaced an older pair of sunglasses and Costa provided me with a discount. I’ve only had outstanding customer service from Costa and their product (sun glasses) are truly outstanding.
Reply from Costa Sunglasses2026-06-16
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
