Costa Sunglasses (costadelmar.com) has a 1.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Sports and its reputation is poor. 77% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
They do NOT stand by their warranty. Nose piece started falling apart as well as the rubber on the side of the glasses. Did a warranty claim and they denied it saying it was not product defective. How is it NOT product defective when the rubber starts disintegrating. I will NEVER buy another pair!!!
I've had 2 sets of Costa Brine shades for 15 years. Never again! When they were based in Daytona Beach, Florida for 40 long years they came with a lifetime warranty and they never required a receipt... you could have gotten them as a gift or simply lost it over the years. The new owners in Italy just refused to replace them two days ago... after a nightmare trying to deal with their AI email service and customer service over the phone in the Phillipines. A company in Italy bought Costa and absolutely refuses to honor the company's previous lifetime warranty. Their quality has gone way down and they only warranty them for 2 years now... while their prices jumped at least 25%. I will never buy from them again and I'll never recommend them to my dive students either. Without a lifetime warranty, they should cost under $100. Otherwise, why bother? 4 days later Okay, I tried the CostaSocialCS@costadel... thing and got the same run around. Pretty sure it's all AI as well. No lifetime warranty or honoring it anymore. The best they'd do is offer 50% off a new pair. The new ones are junk plus cost 25% more and only come with a 2 year warranty now. No thanks... I'll have to pay over $150 to replace mine that came with a lifetime warranty. Costa should have stayed in Daytona Beach and kept real Americans answering their phones, not sent customer service overseas and to AI. Never again... they're literally a rip off today.
I purchased a pair of Trades the first week of April 2026, last week, i had them hanging around my neck and when I put them on there was a crack across one of the lenses. They didn’t fall, weren’t damaged, just a crack across the lens. I sent in a warranty claim that was denied. They claimed it wasn’t a defect but did offer to repair them for $150. They are 4 months old and weren’t abused, that’s a bit ridiculous in my opinion. The glasses themselves are great, but the warranty/customer service department is a joke. I’ve worn Costas for years and recommended them, no more. I won’t buy another pair and will caution people about buying them.
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The website offered an introductory promo code and then denied it when I made my first purchase. Feels like a bait-and-switch.
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I ordered a pair of the Costa Diego Sunglasses as a reward from my company for 30 years of service. after about 3 weeks of normal daily use, the rubber on the frames began to pull away from the frames near the ears. I tried to submit a warranty claim and was directed to their online warranty form. That form has some serious design flaws but I was able to get all the pics and receipts uploaded. After it was submitted I couldn't see anything about it other than it was "being processed." Communication said that they'd get back to be with in 5 business days. Submitted on Tuesday morning and I didn't hear back until Thursday the FOLLOWING week, 7 Business day / 9 total days. Their correspondence said they couldn't move forward with the claim with the current pictures and needed additional ones. Then in the Notes said they needed a receipt picture, of which I had already provided. So I tried to send them ANOTHER set of pictures for the receipt. It allowed me to upload one of the 3 I had, It was an online order and the email back was split onto 3 pages, then greyed out all the "additional picture upload lines" and the only option I had was to submit. I did and proceeded to receive an email that said they'd get back to me in another 5 business days. And there is NO way to amend the ticket with the additional pictures. attempts to rectify this via online chat has best essentially fruitless. The Customer service reps seem nice but don't have any insight into the request and just seem to be "reading from a script" with how to go about the warranty process. This clearly isn't helping as the process itself is massively flawed. Attempts at calling the phone number have been equally fruitless. I couldn't even get a person on the phone to try to get this issues resolved. AI "couldn't find my request" and that I needed to submit one on line and gave NO option to speak with anyone. All in all, Terrible Warranty process, unempowered online Customer Service reps, and Terrible phone tree options. Not to mention some serious Quality control issues with the product.
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I've been wearing nothing but Costa's for more than 15 years. The glass are top notch and they stand behind their products. If I ever have a problem, which has been rare, they take good care of me. I couldn't be more pleased with both the glasses and the company.
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I ordered a pair of reefton pros, 300.00 pair of sunglasses, 3 months the ear piece was falling off. I reached out to customer service, only to discover there's not an actual customer service. They will not honor your warranty, they will waste your time and money. Don't buy into the hype like I did.
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fog way too easy if you get out of your vehicle from the air conditioner into the sun they automatically fog up not worth $300 especially for a law enforcement that has to get out of their vehicle quickly no bueno
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I submitted a warranty claim after my frame broke during normal use. My claim was initially denied because I didn’t have proof of purchase since the sunglasses were a gift. After I obtained and submitted proof from Macy’s (10/24), the reason for denial changed to “not a manufacturing defect.” I was disappointed with both the warranty process and the outcome. I’ll be buying Smith Optics from now on.
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Absolute junk, I bought a set of Ballast model about 3 months ago. Both of the lenses developed stress cracks from where the screws were from either over torquing the frames, or faulty weak lenses. I brought them back and they told me to pound sand, only have a 30 day warranty. And on top of it, if I wanted to buy replacement lenses, they were on backorder. Probably from everyone else's cracking as well. Don't waste your money
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Zero accountability for sub par product longevity. My latest pair of glasses purchased 2 months ago are already broke the nose pads are falling off and the frame screws are rusting. I attached my proof of purchase and they want me to pay the same price I paid for a new pair. I could understand if they were 2 years old not 2 months. Terrible service and product anymore from Costa. I am taking my business elsewhere and suggest you do too!
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I have been a Costa customer for years and have had the same type of sunglasses for just as long. They are generally good sunglasses, yet they always cracked after a time, where the lens attached to the frame and nosepiece. I've never had an issue with their repairs/warranty service before this year. Now, even though I purchased a pair of sunglasses directly through Costa to replace a pair that were out of warranty, I was told that only one warranty option would apply. Namely, that the pair I replaced at full price was not covered by warranty because I had purchased my current pair as part of a warranty return. I was offered a 'discount code' but was told that I could not initiate a warranty request. So essentially I bought a pair of Costas without a warranty; however, this was never explained to me until I needed warranty service. Well, too bad; Maui Jim is my other sunglasses provider, and although they are more expensive, I've never had an issue with them, and their lenses are far superior. Sorry Costa, when you remember your customers are the reason you exist I may check you out again. Bye.
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This was at one time the bench mark of quality in terms of glasses for fishing. At some point something changed. I spent over 200 on a pair of Paunch XL's and was happy to pay it. after two months of use the arm broke. Trying to contact anyone in warranty was definitely a no go. it is all AI. After submitting a service request I was sent thru the same portal and then was denied. Every correspondence has a time out feature. There customer service is a joke. Don't waste your time. These are not the same glasses they once were. There customer service is all chat and AI. The only consistent thing they have to offer is taking your money and processing an order.
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Ordered some Ferg XL 580G sunglasses that were available for a 50% discount on the official Costa website. The ordering process was seamless, payment happened through Paypal. The Sunglasses were shipped from the Costa facility in Italy. Communication throughout the whole ordering process was smooth and accurate. Received emails whenever there was a status change. The sunglasses arrived in 4 days and were in perfect condition. I am very pleased with the quality and fit of the sunglasses..
I love the glasses . But they dont send stickers anymore. I bought a 300$ sunglass. And you tell me we dont send stickers anymore as petty as it sounds I like my stickers and so I guess costa is out going forward. Sorry costa . Ill look i to returning the sunglasses I just recieved based on this
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I have 4 Costa sunglasses, all of them are still under warranty. 3 of them are falling apart. The rubber/silicone nose padding and side pieces are falling off or self tearing, etc. I contacted Costa and they are not going to honor the warranty. My Optometrist sells Costa and I will be sure to let him know what an awful company Costa is.
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Does not cover anything under warranty and does not care about the customer experience. Miss the days that Costa built its reputation on.
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The last two pairs of sunglasses i have purchased have had issues. The first one had the nosepiece coming off after 6 months. Costa declined warranty, said it was my fault. Second one, the sunglasses fell lesser than 2 feet on to fiberglass boat. One lens completely shattered. Again declined because it was my fault, and i couldn’t purchase another lens because they were discontinued. DENIED DENIED DENIED DENIED. I am no longer a Costa customer. After 30 years. Oh well, dome companies get taken over by the wrong people. Adios. TO
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Horrible Customer Support. Ive been trying for over 2 years to get my glasses fixed under warranty and have submit at least 3 different claims aside from multiple chat conversations. The phone line just sends you to the chat and you cant really talk with anyone. After claims are submitted, they go nowhere. They never write back. Its a shame, Ive been a loyal customer for over 10 years and one of their best things was their customer service. Its design now to tire you into just buying a new set. I will not send another email or chat with anyone any more. I used to recomend Costa to a lot of people. I have never bee so frustrated with a customer service experience in my live. Funny thing, want to bet I get an automated reply to email them at yet another ghost email below?
Absolutely terrible customer service. Denied my first claim then I spoke to customer service, told them I bought the insurance plan, they claimed to have elevated the case then it get denied because the case has taken to long to get a response. And the glasses have a material defect. Straight garbage service will not be buying again.
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102 reviews matching