Buy Online Patio Covers, Covers for Outdoor TVs, Fire Pits, Firewood, Custom BBQ Grill Covers at Coversandall. 15% Off Plus FREE SHIPPING on Orders Over $99
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Is Covers&All legit?
Covers&All (coversandall.com) has a 3.7 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 26% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently mention that the custom covers are extremely durable and designed to fit outdoor furniture and equipment perfectly. People also appreciate the collaborative design process, noting that staff routinely reach out to confirm precise measurements before production begins. Buyers often note the excellent weather protection and reliable performance provided by these tailored items.
Some reviewers were not happy with extended delivery times, mentioning that orders took several weeks or even months to arrive. A few other people also felt that customer support was difficult to reach and struggled to provide helpful assistance when problems arose.
Auto-generated from all reviews of this business. For reference only.
What people say
O
O H · 1 review · Experienced 2026-06-28 ·
★★★★★
I paid for expediated process and was…
I paid for expediated process and was guaranted a delivery date a few days before we had an event just incase it got delayed. Its now well passed the event we held and the best they can do it offer 50% off shipping. Absolute trash customer service too when you just ask for a cancelation. Now we are going to be shipped a cover that will sit and do nothing. Read reviews and go else where.
Reply from Covers&All2026-06-29
We're sorry to hear about your experience. Unfortunately, we are unable to locate your order based on the information provided in your review. Please email your order number to [email protected] and our team will review your case thoroughly and assist you with an appropriate resolution. Your feedback is valuable and will be considered as we continue improving our products and services.
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Mark Modovany · 1 review · Experienced 2026-06-19 ·
★★★★★
Ordered a 26 to 32 inch tv cover
Ordered a 26 to 32 inch tv cover, waited a month & got a gigantic cover for like an outdoor piece of furniture! Will not try again, wife Ordered one on Amazon & is was here in 2 day's & fit!
Reply from Covers&All2026-06-29
Hi Mark, We're sorry to hear about your experience and apologize for the delay in delivery. Upon reviewing your order, we found that it was placed using the default dimensions available on the product page. As our covers are custom-made, the dimensions need to be entered to match the actual measurements of your TV before placing the order. Since the order was processed using the dimensions submitted at checkout, the cover was manufactured accordingly. We value all customer feedback and will use your comments to help improve our products and services.
A
A free man in the People’s Republik of Kalifornia · 13 reviews · Experienced 2026-06-28 ·
★★★★★
Very nice custom-sized cover
The cover is a very nice custom-sized and well-constructed work of art with my desired emblem. I’m quite happy with it!
Reply from Covers&All2026-06-29
We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I like the back and forth double checking measurements. This is my 2nd cover and it fit great. I will be ordering more in the future. The quality and of the covers are very very good. The process of placing an order is very easy. Just keep check your email for an email from their team.
Reply from Covers&All2026-06-27
Hey Bryan! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Buyer beware! We purchased a sunshade, with in 3 years the fabric is falling apart. We stored it inside over the winter and only put it up for summer months. We would even take it down when it was windy. The fabric is now breaking apart with the slightest pressure. I phoned for warranty issues, it comes with 2 years so they would not replace it.
Reply from Covers&All2026-06-29
Hi Warren, We’re sorry to hear that your experience did not meet your expectations. Upon reviewing your case, we found that the product is covered by a 2-year warranty. As your sun shade has been in use for over 3 years, it is no longer eligible for a complimentary replacement under our warranty policy. While the product falls outside the warranty coverage, our team explored an alternative resolution and offered a discounted replacement as a goodwill gesture. If you would like to proceed with this option, please reply to the existing email from our support team, and they will be happy to assist you further.
Good product! Fits our outdoor furniture perfectly.
Reply from Covers&All2026-06-26
Thank you for your wonderful feedback, Iekelien! We're delighted to hear the product fits your outdoor furniture perfectly. We appreciate your support and look forward to serving you again!
T
Tim W · 1 review · Experienced 2026-06-25 ·
★★★★★
Endless broken promises. Still no product after almost 2 months.
I placed two custom bench cushion orders (CAU385399611778316022 & CAU384621501778315631) on 9 May 2026, and Covers & All gave an estimated delivery of 28 May.
I don't mind production delays. What I do mind is a company repeatedly making commitments to customers that it has no ability—or no intention—of honouring.
Here's what happened:
• 28 May: No delivery.
• 7 Jun (Live Chat): "Production delay." New delivery date 15 Jun.
• 22 Jun (Live Chat with Customer Service Agent Kammy S): Assured my order would definitely be shipped by COB 22 June. Delivery date updated again to 29 Jun.
• 23 Jun: No tracking. Called Customer Service Agent Cherry, who first said it'd be another 7 days approximately, then upon me probing apologised, processed a 20% goodwill refund, and promised the order would ship within 24–48 hours. She also promised to personally call or email me with an update.
• At the same time I spent over an hour on Live Chat with Customer Service Agent Hank R, discussing the repeated broken promises. He was sitting beside Cherry while these commitments were being made.
• 24 Jun: No phone call. No email.
• 25 Jun: Back on Live Chat with Hank R. Order still hasn't shipped. Cherry claimed she had called and emailed me, but there was no missed call, voicemail or email. I then called customer service again and was told... another 7 days.
So the delivery timeline has become:
28 May → 15 Jun → 22 Jun → 29 Jun → 24–48 hours → another 7 days...
At what point does this stop being a delay and start becoming misinformation or outright lies?
The most frustrating part isn't the wait—it's that every time I contact Covers & All, I'm given a new promise, a new date, or a new assurance that turns out to be worthless. By the time the next promised date arrives, the goalposts simply move again. Oh, and despite multiple requests to speak to a supervisor and for the matter to be escalated, no supervisor got back to me, despite yet more promises that a supervisor would ring me back.
To make matters worse, I was repeatedly asked whether I wanted to cancel my order as a "resolution to the problem". No. I don't want to cancel my order. I want the product I paid for. I ordered these cushions because I wanted them, not because I wanted to spend weeks chasing customer support, collecting broken promises, accepting goodwill refunds, or being asked if I'd like to walk away from the purchase altogether. The solution to repeated delays shouldn't be to encourage customers to cancel. It should be to fulfil the order that was promised.
Ironically, my first order from Covers & All arrived promptly and was good quality. This second experience, however, has completely destroyed my confidence in the company.
If your production lead time is two months, then tell customers two months. Don't advertise one timeframe, repeatedly revise it, promise specific dispatch dates, promise callbacks that never happen, and then expect customers to accept "just another 7 days" indefinitely.
I've now spent more time talking to customer support than I have enjoying the product I paid for. Nearly two months after ordering, I still don't have my cushions, and I have absolutely no confidence that any delivery estimate Covers & All gives me has any credibility whatsoever.
This review isn't about a delayed order. It's about a company that has repeatedly failed to honour its own commitments. Until Covers & All fixes that culture, I cannot recommend anyone place an order with them.
Reply from Covers&All2026-06-25
Hi Tim, we're sorry to hear about your experience. Your concern has been escalated to our team for priority review, and we've also reached out to you via email with the next steps to help resolve the issue. Please check your inbox, and we'll continue working with you toward a resolution.
A
Audrey Man · 1 review · Experienced 2026-06-24 ·
★★★★★
1 star if that
I do not recommend Covers and All. I placed a several hundred dollar order around May 12. I did receive one item in my order within a reasonable time period (a simple table cover) but it's been over 6 weeks since my order was placed and I'm still receiving a run around. "it's a backlog", "it's unexpected", "it will ship in a week". I've followed up with them each week and same response. I never have had direct communication from them. Sad a company in 2026 can't reasonably set expectations on when placed orders will be shipping. All their customer service is in India, I was told after a 3-4 call about this order that a supervisor would call me back in 4-6 hours. Never happened. Find a different company who can actually fulfill your order. Avoid. CHECK THEIR FACEBOOK PAGE FOR ACTUAL REVIEWS.
Reply from Covers&All2026-06-24
Hi Audrey, we're sorry to hear about your experience. Kindly email your order number and the details of the issue to [email protected], and our team will review your case and assist you with a resolution as quickly as possible.
These replacement cushions are great! They fit perfectly and look fabulous! I went with the basic fabric and am very impressed. The material seems to be thick and weather resistant. What a great find!
Reply from Covers&All2026-06-23
Hi Debbie, Thank you for your wonderful feedback! We’re delighted to hear that your replacement cushions fit perfectly and look great. It’s especially rewarding to know that you are impressed with the fabric quality and durability. We truly appreciate your support and are glad we could meet your expectations.
G
Gianluca · 4 reviews · Experienced 2026-06-23 ·
★★★★★
Terrible customer service
Terrible customer service. They mock you and act fake-polite, but they never actually solve any problems. I tried to redeem my wallet points, worth 90 euros, but they didn’t let me. The communication is misleading, and I strongly suspect it is done deliberately.
Reply from Covers&All2026-06-24
Hey Gianluca! We are sorry for the inconvenience caused. As per our records, your concern has been addressed via email and a refund has been initiated for the wallet points amount. Thank you for your cooperation throughout. Feel free to contact us in case you require any further assistance.
L
Lauren Van Bergen · 1 review · Experienced 2026-06-23 ·
★★★★★
Cushion is very well-made but measurements are off
Cushion is very well-made, and comfortable. But the measurements were off in the cushion is way too short.
Reply from Covers&All2026-06-23
Hi Lauren, we sincerely apologize for the inconvenience caused. Our team has reached out to you for more details. We are currently awaiting your response to provide further assistance.
T
Todd J · 1 review · Experienced 2026-06-19 ·
★★★★★
Cover fit nicely and looks like it will…
Cover fit nicely and looks like it will do the trick.
Reply from Covers&All2026-06-23
Hi Todd, Thank you for your feedback! We’re glad to hear that the cover fits nicely and meets your expectations. We truly appreciate your support and look forward to serving you again.
J
JKH · 7 reviews · Experienced 2026-06-17 ·
★★★★★
False Product Picture on Website, Poor Communication with Customer Service, No Resolution
They had a clear cover advertised on their website and asked me to measure my item for a perfect fit. I was looking at a clear cover for a pillow. I needed a cover for the remembrance pillow for a loved one. I sent my measurement of 12 x 12 x 4. The company has a USA flag on their website but everything is coming out of India and all their Customer Service Representatives are in India so clear communication isn't something that happens when there are problems. They sent a cover with black harness all around and when I complained that it didn't match the picture on the website and my order (which was all clear plastic), their resolution team sent back a picture of a totally different product which is an outdoor chair cover and said that is what I ordered. They wouldn't offer a refund or offer to send the correct item I ordered. Only a discount on a future order, like I would order anything else from them and waste my money again. Right now Paypal is taking care of the problem for me. I'm so glad I used Paypal to pay.
Reply from Covers&All2026-06-22
Dear Customer, We sincerely apologize for your experience and regret the inconvenience caused. Kindly email us at [email protected] along with your order details and relevant product images so our team can thoroughly review the matter and assist you with an appropriate resolution at the earliest.
L
Liliane · 5 reviews · Experienced 2026-06-13 ·
★★★★★
I just received the outdoor covers for…
I just received the outdoor covers for my furniture, and I couldn't be happier. They fit perfectly, as if they were made directly on the furniture. The quality of the material is exceptional, and the customer service was outstanding from start to finish.
The entire process was simple and seamless: I provided the measurements, received a drawing for approval, and once approved, production moved quickly. The covers arrived sooner than expected and exceeded my expectations in every way.
I would not hesitate to use this company again and highly recommend them to anyone looking for high-quality custom outdoor furniture covers.
Reply from Covers&All2026-06-22
Hi Liliane, Thank you for your wonderful feedback! We’re delighted to hear that your outdoor furniture covers fit perfectly and exceeded your expectations in terms of quality and service. It’s especially rewarding to know that the entire process—from measurements to approval to delivery—was smooth and seamless for you. We truly appreciate your trust and recommendation, and we look forward to serving you again in the future.
p
portofino · 8 reviews · Experienced 2026-06-22 ·
★★★★★
Beautiful outdoor cushions for rocking chair
The cushions arrived per detailed instructions and fit perfectly on the outdoor rocking chair. The experience of workioong with staff was seamless. I do appreciate attention to detail. Love the Sunbrella Material.
Reply from Covers&All2026-06-23
We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
M
Mikel Schiermeister · 3 reviews · Experienced 2026-06-20 ·
★★★★★
exactly as ordered
cover fit perfectly
Reply from Covers&All2026-06-23
Hi Mikel, Thank you for your feedback! We’re delighted to hear that the cover fit perfectly and met your expectations. We truly appreciate your support and look forward to serving you again.
A
Andrea Szczepkowski · 1 review · Experienced 2026-06-20 ·
★★★★★
We recently received our custom…screen
We recently received our custom magnetic screen. The screen itself is very high quality and works beautifully. It magically closes with no gaps after the dogs go through! The only issue is the grip on top. The sides never fell down but for some reason, the top did not want to stay attached. We ended up reinforcing with clear gorilla tape and it worked very well.
Customer service was very good. I was concerned when the order didn’t arrive on the promised date and emailed the company. I heard back quickly which gave me confidence they were still going to be sending it on, just late…which was fine. I would have no reservations recommending this product.
Reply from Covers&All2026-06-22
Hi Andrea, Thank you for your review. We're pleased to hear that your custom magnetic screen is working well and that you were satisfied with the quality and support provided by our team. We have also noted your feedback regarding the top attachment and will take it into consideration as we continue improving our products. Thank you for your recommendation, and we look forward to serving you again.
P
Pam P. · 8 reviews · Experienced 2026-06-17 ·
★★★★★
The screen covers are nice and heavy…
The screen covers are nice and heavy and perform well. My only complaint would be the measuring instructions. I would recommend adding 2-3" to the length of your measure. Both of my screens are short by about 2" and I followed the directions as posted on the website. The width of the screens are fine but I wish one of the screens was about ½ wider. If you have the room then I would also add ½-1" to your measurement. The screens adhere with a very strong adhesive but it doesn't withstand hot weather so I also tacked them up. That seems to be working well.
Customer service is lacking. I sent an email asking for the 20% discount because it didn't get applied. It took customer service 18 days to respond back and they informed me that the screens went into production the same day that I emailed asking for discount, therefore they could no longer give me a discount. What does that have to do with anything? Still waiting for a reply to that question.
If you are in a hurry to get a screen then you may want to look elsewhere. From date of order to receiving the product took 19 days. The screens are made and shipped from India - at least mine were. Supposedly there is a US office.
Overall the screens are working except for the length. I probably won't order from them again.
Reply from Covers&All2026-06-22
Hey Pam! We are sorry for the inconvenience caused. As per our records, your concern has been addressed via email and a replacement has been offered. Thank you for your cooperation throughout. Feel free to contact us in case you require any further assistance.
J
John Chamberlain · 2 reviews · Experienced 2026-06-15 ·
★★★★★
Poor measuring instructions
The covers seem to be decent material, but I was given poor instructions on how to measure the cushions. When I asked if I should measure the cushions with or without the cover, I was told to take the cover off and measure the cushion. Unfortunately, the bat material fluffs up when you take the cover off so the dimensions I took were too big. Very poor instructions.
Reply from Covers&All2026-06-20
Hello John, we are sorry for the inconvenience caused to you. Our team has contacted you via email and offered a replacement of the covers as per your requirements. Moreover, we will certainly consider your feedback as we continue working to improve our customer experience.
B
Blue Mountain · 1 review · Experienced 2026-06-18 ·
★★★★★
High Quality Product.
High Quality Product.
The fabric quality is top-notch. It provides great weather protection against rain and dust. It fits the large body of the BMW X7 perfectly without any issues. Order placing, customer service and delivery time was amazing. Thank you!
Reply from Covers&All2026-06-20
We are delighted to hear that you are pleased with our product, process and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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