Covers&All

Extreme delays from India

Extreme delays from India. Nothing more frustrating than being given a delivery date only to find out the item is stain in production with another two week delay. I sure hope the wait is worth it!

Product came as ordered

Product came as ordered. Perfect fit. Quality workmanship.

This is my second cover I have ordered…

This is my second cover I have ordered from Covers&all. I have found them very easy to deal with the quality of the product is first class. I would certainly recommend the duo plus if your car is outside. I have friends in the UK that I’ve recommended covers&all to. Quality product, excellent communication. I was thoroughly recommend this company.

Delivery dates promised were months…

Delivery dates promised were months behind when they actually showed up and the product had flaws that I had to manually sew back together. Overall not great and will think twice before ordering again as the quality was not as good as the first time I ordered a year or so ago.

Worst company ever

Worst company ever Ordered a custom cushion 6 months later and I still haven't received anything and they won't give me a refund Run away from this people

Called to placed large order for…

Called to placed large order for outdoor furniture, sent multiple photos, advised I would receive a call within 24 hours. Over the next few weeks, contacted several times, same lies, "give us another 24 hours", TWO days ago received email questioning my request again. THIS WAS SIX MONTHS AFTER ORIGINAL CALL. BUYER BEWARD

Terrible comms and non-delivery almost 3 months latter

I placed an order in April and, almost three months later, it hasn’t been dispatched. Communication has been parlously inadequate, inconsistent and contradictory throughout. At one point I was told the fabric I selected wasn’t available; when I pointed out that it was still advertised on their website, they reversed their position without explanation. Worse, Covers & All charged extra items on my order — items I did not select - on April 29. I notified them of the error immediately - on the same day - yet they have ignored every message about it for weeks. Now they claim these unwanted items are “already in production” and can’t be changed, even though I disputed their mistake on the same day it appeared and have reiterated this to them many times. The delays, the lack of accountability, and the refusal to correct their own error have completely eroded my confidence in this company. They keep placing the order on hold, stating ad nauseum that my order has entered the production stage so no modifications can be made and request that I confirm how I would like to proceed. I have repeatedly responded that they had every opportunity to remove the incorrect line item - that THEY had added to my order - before anything entered production and that I simply want the items that I had originally ordered. Nonetheless, they continue to rely on “production status” as a justification for retaining an item I never ordered and for retaining a hold on the order. It has been a monumental waste of time engaging in circular interactions with them and having to restate exactly the same facts, which fall on deaf ears. I strongly recommend others proceed with caution.

Nice website, slow service, indifferent customer support, refused return

I ordered a simple built-in grill cover on June 20, for a 36" built-in grill from a large company. Covers & All offered similar quality for a lower price than the brand-name option. Delivery was scheduled for July 3. They didn't start production till July 2 (twelve days after placing the order), according to their updates. New delivery date was July 9. When it didn't arrive, I inquired and learned it was still 4 days away from shipping, and another 7 days after that. All total, it would take 4 weeks to receive a simple, standard-size cover. I attempted to cancel and get a refund. They refused. When I insisted, they said I could cancel and they'd refund 40% of my order. In other words, extremely slow service, indifferent customer support people (who are not US-based, if that matters to you), and they wanted 60% of the purchase price to cancel the order. This is insane. Please consider other vendors. I decided to pony up for the brand-name cover. It will arrive in 3 days. UPDATE: do not believe their response. They are doing reputation management. Look at the recent reviews and see for yourself whether my experience was an anomaly, or a regular occurrence.

Problem with zipper showing in the front

I ordered two sets of outdoor cushions and two cushions for ottomans. They don't tell you this, but they put the zippers on the seats on the side with a 45° angle turn to the front so that you can see the zipper on the front side of the chair. I personally have never seen a seat cushion, indoor or outdoor, where the zipper is anywhere other than the back where it can't be seen. They made me jump through hoops with multiple emails and videos from me before they finally told me that they weren't going to do anything about it. It is our standard policy to put the zipper on the side where it can be shown in the front. My other complaint is that this 4-in seat cushion is very soft and makes me wonder how long it will last. So I won't be buying anything else from this company again and keep in mind where they place the zippers if you have a problem with them showing in the front.

Delivered quickly at the date it was…

Delivered quickly at the date it was promised. also, kept us updated via email on process of product. Product cover is awesome and strong. It is no match for the rain. really love it.

My experience was amazing from start to…

My experience was amazing from start to finish. They were very helpful in making sure all measurements were correct and that the fit would be perfect and it was. We opted for the heavier material for our outdoor sectional, as the area we live in can have some pretty significant weather. The color was spot on. Highly recommend this company and its product.

Excellent product and service

Excellent product and service. The covers fit perfectly after step by step measuring suggestions by Covers & All. Very good quality and quick delivery.

: If I could give 0 stars, I would — still no delivery and incorrect tracking

I ordered from Covers & All on 11 June (Order CUK386282901781187326) with an expected delivery date of 22 June, and I still haven’t received my goods. For the past week I’ve been contacting customer service daily and keep being told it will arrive “by the end of the day” and to call back tomorrow if it doesn’t. Nothing changes and I’m not getting a real update or resolution. FedEx also told me the tracking number I was given is not linked to my name/address, and that I need the correct tracking ID from the seller. When I told Covers & All this, I was then told that “FedEx make things up” and send customers back to the seller “to allow them more time,” which I found completely unacceptable. I even arranged to be home from work to receive a delivery that never came. These were skylight covers I needed for the heatwave, and the hot weather has returned while I’m still waiting. At this point I just want my order delivered urgently. If it’s not delivered by end of day Wednesday 8 July, I will be seeking a full refund. Based on this experience, I would not recommend this company.

Falsly advertised delivery date promises

I had placed an order with covers and all a couple of years ago and my experience was fantastic. I placed an order six weeks ago, paid for expedited production and shipping and six weeks later, all I have received is poor Customer Service, delivery dates that have been pushed back four times and two promises of shipping refunds that have not been fulfilled. My experience has been absolutely horrible this go around. My shipping date just got pushed back yet again.

ZERO STARS

ZERO STARS! Good luck finding one person in Suwanee, GA to speak to. This company is a total scam. I ordered based on a committed delivery date only to receive half of my order made incorrectly after a major delay in receipt. I went back and forth with attempted phone outreach (disconnected on hold after 10 minutes several times) and about 30 emails. I paid for the Assurance Guarantee and now have no order associated with my account, so no recourse or way to file a claim. Even if I was able, I am sure it would take months to transport to and from India. On the surface, this seems like a great option, but DON'T DO IT!

I purchased 2 items on 11 June

I purchased 2 items on 11 June. Promised delivery on the 19 and then the 29 and now radio silence and no response to emails or online contact. I am beginning to think this is a scam,

I had a problem with my order and they…

I had a problem with my order and they went above and beyond to fix it and make it right!!!

Good product and customer service

Ordered the first cushion which somehow came to me about 12” too short (not sure if I messed up or they did) and they corrected the issue without too much trouble. Cushion looks good and no problems with the new one

The cushions sent were the wrong size.

Scammers !

Scammers ! Waiting for more than a month giving us empty promises and promises Finally asked for a refund and a cancellation only for them to say that their sooooo precious dedicated team is not available on a MONDAY at 3pm. SCAMMERS. When we asked where is our order coming from they were saying we don’t know. After asking multiple times they said overseas. As if it’s so confidential. Never order from them again.