Covers&All

If only I could give zero stars

If only I could give zero stars. My order was placed nearly 2 months ago and is still not here. I have called multiple times, but their customer service is handled by a call center. So when you call, you will get put on hold and then given a stock answer to every question. My delivery date has been moved 4 times now. Additionally, they claim to be based in Georgia (USA), but the cover for my couch was shipped from India and has been sitting a FedEx in Memphis for a week now. Do not use this company! At this point I think I will be submitting a fraudulant claim to my credit card! I will leave another review if/when the cover ever comes, but I am skeptical because the package size according to FedEx is 16x13x4 inches and 4.5 pounds for my $500+ outdoor L-shaped couch cover.

They take your order and money and don’t deliver

They take your order and money, don’t have the stock, can’t GET the stock and just keep missing delivery estimates and give no updates. All i got from them were lots of false promises. Used them before a couple of years ago and they were great, but now i would not touch them or recommend them. The only positive is that they refunded my money fine

Utter rip off, and customer service couldn't be more unhelpful

Tried to order customised inserts and covers, order came back with standard size. Chatted to customer service, sent pics with exact dimensions BEFORE I agreed to the order and despite being assured these measurements would be used rather than the ones on the confirmation, I received the standard size (I hold my hand up here to being naive in thinking they would be competent in amending their mistake). Tried resolving with customer services who wilfully ignore the facts, including emails, pictures and ultimately videos of their mistake. On top of this, because I'd ordered bespoke (and didn't receive bespoke), the price I paid was over 50% above the website price. They offered me £30 store credit as 'compensation'. This company is a rip off and I would urge any prospective customer to steer clear.

I have been waiting for 3 weeks for…

I have been waiting for 3 weeks for shipping and delivery scheduled for a week ago. Called customer service 2x and they keep saying it will be shipped in a day or two.

C RUnited Kingdom · 1 review · Experienced 2026-07-31 · Posted 2026-07-31

Absolutely terrible

Absolutely terrible! It took 8 weeks from order and I still do not have a simple cover for my lantern window. Chased up repeadely: once it didn't pass their quality assurance standards, then twice they sent the same email saying still in production. I do not trust or believe them! Would not order from them even if I end up with a decent product. IF?! WHEN?!

GREAT COVER FOR BBQ ISLAND!!

Initially didn't expect the bbq kitchen island cover to be all that great due to the negative reviews overwhelming the positive ones, and with all the back and forth to ensure the measurements were all precise and correct; but then when we finally pulled the trigger and made the payment, we sat and waited for it arrived. Finally, as it arrived, it was in a small package and again, didn't expect a great product. Finally opened, took our time to look at the cover and WOW - WE ARE SUPER IMPRESSED!! Wife is happy - exactly what we wanted! Thanks Covers&All! Will definitely order a cover again!

Tim BartekUnited States · 7 reviews · Experienced 2026-07-30 · Posted 2026-07-30

It takes an inordinate amount of time for delivery

It takes an inordinate amount of time to get your order. This company is based in India even though it says Georgia. I placed an order 3 weeks ago for a tarp for my utility trailer. It was supposed to be delivered via Fedex 4 days ago. Fedex can't tell me when it will be delivered, nor can Covers&All. All I get is this: STILL IN BOND CAGE-Shipment in bond cage: MEMPHIS,US

Product good

Product good. Communication not so good

Do not beware

Do not beware! The exact size specifications were exactly what I received and naturally fit like a glove!!! Having made my own extendable bed for a camper I bought 10cm firm foam and ordered the covers from these guys. The covers are nylon based which to be fair is great for a camper as when transformed to a bed I cover with a sheet. I can also wipe down when I spill a beer. Genuinely chuffed to bit and for the price they will definitely pay for themselves over the next few years.

There was a problem with shipping on…

There was a problem with shipping on FedEx end delivering my cover to the wrong address and Covers&All is making me a new one Very nice to work with and have used them before and was very happy with them Mark Sweeso

Avoid Cover & All

Avoid Cover & All – My Worst Online Shopping Experience I placed an order with Cover & All in early May 2026 for custom outdoor cushions. After receiving part of my order, I immediately noticed that two of the cushions had been manufactured incorrectly. The zippers had been installed on the wrong side, making the black zippers fully visible on my beige cushions instead of being hidden as shown in the approved design. My first experience with their customer service was extremely disappointing. Instead of acknowledging the mistake, they initially insisted that the cushions had been made according to the design I had approved. After several exchanges, they finally admitted that the error was theirs and, on June 2, promised to remake and ship the two replacement cushions. That is when the endless excuses began. At the end of June, I contacted them for an update. I was told that my replacements would be “pushed into production quickly” and that I would receive a tracking number within 4–5 business days. I never received anything. From that point on, every time I contacted customer service, I received the same generic response: “Please allow another 4–5 business days. We will send your tracking number shortly.” This went on for weeks. On July 15, after waiting for more than two months with no shipment and no tracking information, I filed a chargeback with my credit card company. Ironically, on July 16, Cover & All contacted me once again promising that the cushions would ship within 4–5 business days. Here we are at the end of July, and I still have not received the replacements. Customer service was, without question, one of the worst I have ever experienced. Every email came from a different representative, no one appeared to know the history of my case, and the same scripted promises were repeated over and over without any action. Although the company presents itself as being based in Toronto, Canada, my experience suggested that the customer service and production process were handled elsewhere, making communication and accountability extremely frustrating. As for the product itself, the quality is average at best and certainly not worth the premium price. Yes, they offer custom-made products, but custom manufacturing only has value if the company actually follows the approved drawings and specifications. What frustrated me the most was that they initially tried to blame me for their manufacturing mistake before eventually admitting it was their error. Fortunately, my credit card company refunded me, but I am still left with two incorrectly manufactured cushions featuring highly visible black zippers on beige fabric. Based on my experience, I cannot recommend Cover & All. If you are considering ordering custom cushions from them, I strongly encourage you to read customer reviews carefully before making your decision.

Great quality and fuy

When it was taking a little longer than I expected I called customer service and got an answer my cover arrived a few days later

Jim GabrielUnited States · 4 reviews · Experienced 2026-07-15 · Posted 2026-07-27

Was trying to find the correct cover…

Was trying to find the correct cover for Dragon Fire. Their site had everything you need for the fire pit, but covers. Went to Amazon, they had your company, and I selected it, it had where you could put in the size, but it automatically had the size. Took a chance and ordered it.. it fits perfectly, now let's see how long it lasts

Steven NathanUnited States · 1 review · Experienced 2026-07-20 · Posted 2026-07-26

Good quality product

I forgot to add grommets to my order…

I forgot to add grommets to my order and called and they were able to add this to my order. The shields came as ordered on time. I love them.

Terrible experience so far

Ordering process was fine. Receiving the product…. Well, I’m still waiting for it. Original ETA was 29/06, it’s now 25/07 and it hasn’t even shipped. Customer service is terrible, little to no care about the delay and no real explanation. Also, once you purchase (I’ll add that I didn’t opt in to any future marketing) I have received DAILY emails which is frustrating. I don’t even know yet whether the product will even be any good.

company is dishonest and not trustworthy

this company is dishonest and not at all trustworthy. I actually think they are a scam as I ordered covers almost 4 months ago and they keep telling me they have production delays. Maybe once but not 4 times!!! They also say they have a Canadian branch which is a lie. All they have is an address and phone number in eastern Canada, with all business actually done in California. don't waste your money !!!! Canadians should boycott this, at a minimum, for business dishonest.

I will always choose Covers&All!

I will always choose Covers&All for anything I need covered. Ordering is super easy. The quality of the fabric is absolutely perfect for protecting things from outdoor weather! And zippers can be added! Over the last 5 years I have had covers made for 2 stainless steel shelving units, a propane fire table, a very large cocktail table, 2 glass deck tables for sitting at and a cover for my fireplace wood holder. The most recent order was for the propane fire table and large cocktail table in June 2026. Next on my list is a cover for a log splitter. Obviously, these GREAT covers would be good for Indoor protection too!

Good quality product and great value for money

Good quality product. I was a little concerned that tolerance on the website was +/- 5cm. Tarpaulins fit my windows pretty much perfectly. Delivery 3 working days slower than expected, but good tracking information meant I knew what was happening. All in all: great value for money.

So after waiting almost 6 weeks to…

So after waiting almost 6 weeks to receive my fire pit cover, I was a bit surprised at the lack of quality. This cover , although it fit properly, was not as advertised. The material on an average raincoat is stronger than what I received. And all for $109 US dollars. I ended up purchasing a cover at a local home depot for less than half and far greater quality. I was very disappointed as I expected better for the money from a “custom cover” company.