Buy Online Patio Covers, Covers for Outdoor TVs, Fire Pits, Firewood, Custom BBQ Grill Covers at Coversandall. 15% Off Plus FREE SHIPPING on Orders Over $99
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Is Covers&All legit?
Covers&All (coversandall.com) has a 3.7 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 26% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently mention that the custom covers are extremely durable and designed to fit outdoor furniture and equipment perfectly. People also appreciate the collaborative design process, noting that staff routinely reach out to confirm precise measurements before production begins. Buyers often note the excellent weather protection and reliable performance provided by these tailored items.
Some reviewers were not happy with extended delivery times, mentioning that orders took several weeks or even months to arrive. A few other people also felt that customer support was difficult to reach and struggled to provide helpful assistance when problems arose.
Auto-generated from all reviews of this business. For reference only.
The order process was clear and detailed. My cover came in and I realized It did not contain the foam, so i sourced it and just put it int he cover, it looks great!
Reply from Covers&All2026-08-11
Thank you for your feedback! We are glad to know that you are satisfied with the ordering process and the product.
As per your concern, we have a separate category for foam on our website. If you have any other concerns, please feel free to contact us. We will be happy to assist you.
Hey Mark! Thank you for rating Covers&All. If you have any questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
It was all easy to understand and input the dimensions. I screwed up on where the zipper goes. Length vs width. A suggestion: For Zipper ask if we want the zipper in the long side or short side. That eliminates the mess I made, by choosing the width which in my case was the short side :)
Reply from Covers&All2026-08-11
Hey LSampath! We are delighted to hear that you are pleased with our product and the overall process. Moreover, we will surely pass along your feedback regarding the zipper placement to help us improve the customer experience.
If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're always here to help and ensure your experience with us remains positive!
The product was made of heavy-duty material, and included the piping that I requested that made it look very well made. The covers fit my cushions perfectly based on the measurements I had submitted. Product is excellent for the price.
Reply from Covers&All2026-08-11
Hi Sheila, We’re delighted to hear that you’re happy with the heavy-duty material, piping, and overall craftsmanship. It’s great to know the covers fit your cushions perfectly based on the measurements provided. We truly appreciate your kind words and look forward to serving you again!
your company is one big lie after another.....pruduction time was way longer.....communication was non existentsave yourself a large....and the location was a lie.....you ship from overseas .....i would not recommend to anyone.....i would tell a prospective buyer to go elsewhere.....save yourself a large headache!
Reply from Covers&All2026-08-11
Hi Jim, We’re sorry to hear about your experience and would appreciate the opportunity to review your concerns in detail.
Please email us at [email protected] with your order number and details of the issues you experienced. Our team will review the matter and assist you further.
We sincerely apologize for the inconvenience and look forward to hearing from you.
Hi Greg, We’re delighted to hear that you’re happy with the product quality and that it arrived on time. We truly appreciate your feedback and look forward to serving you again!
Our third cover from Covers and all and happy with each purchase! Great quality!
Reply from Covers&All2026-08-10
Hi Kim, We’re delighted to hear that you’ve been happy with all three of your covers and appreciate your kind words about the quality. We look forward to serving you again!
The quality of the grill cover is great. It’s not too heavy for me to handle.
Reply from Covers&All2026-08-10
Hi Gretchen, We’re delighted to hear that you’re happy with the quality of your grill cover and that it’s lightweight and easy to handle. We truly appreciate your feedback and hope to serve you again soon!
Not pleased with all the details, pictures, video's etc we had to provide to get what we ordered. It was a long process. However, the covers are working out well and nicely crafted.
Reply from Covers&All2026-08-11
Hi Laura, Thank you for your feedback. We’re glad to hear that the covers are working well and that you’re happy with the craftsmanship.
We’re sorry that the process required more details, photos, and videos than expected. Please email us at [email protected] with your order details so we can review your experience and assist you further.
We look forward to hearing from you.
We are delighted to hear that you are happy with our product, and we sincerely apologize for the shipping delay. Your satisfaction is our top priority. We are currently looking into the shipping issue and expect it to be resolved at the earliest. Thank you for your patience and for choosing Covers & All.
First of all, do what you say. Sites says most orders completed in 3 to 4 days, not so. Ordered on June 17, 2026 and received August 5, 2026. 4 phone calls to Covers&All, 4 promises, 4 lies. Courteous people on the phone, but you could sense that they were only telling me what they were being told. It is not the customer service people, but whomever they get answers from.
Reply from Covers&All2026-08-10
Hello Gerry, we are sorry for the delay in delivery and the inconvenience caused to you. We will surely pass your feedback to the respective team to help us improve the customer experience.
Very communicative. Detail oriented. But took SUPER long to complete the process. Hence my 4 stars. But overall was great and product is heavy duty as described
Reply from Covers&All2026-08-10
Hey Richard, we are delighted to hear that you are pleased with our pre-production service and we apologies for the delay. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Fit was perfect. just what we were looking for with custom sizing. The quality is top notch, and like the idea of the draw string, that was the icing on the cake for us.
Reply from Covers&All2026-08-10
We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Michael! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
These are very well made skylight covers. I wish was a way that they would let in like a filtered light. They are so thick that no light comes in. I’m sure they will help on the utility bill. I gave 4 stars due to taking a longer time to be delivered. The sellers do have great communication
Reply from Covers&All2026-08-10
We are delighted to hear that you are happy with our product, and we sincerely apologize for the delays. Your satisfaction is our top priority. We are currently looking into the shipping issue and expect it to be resolved at the earliest. Thank you for your patience and for choosing Covers & All.
Wonderful company to work with, from start to finish!
Reply from Covers&All2026-08-07
Hi Matt, Thank you so much for your wonderful feedback! We're thrilled to hear you had a great experience from start to finish. We truly appreciate your support and look forward to serving you again!
Even I had to wait too long for the cushions since May because the fabric chosen was out of order the cushions are beautiful and very well made
Reply from Covers&All2026-08-07
Hi Pablo, Thank you for your honest feedback! We’re sorry for the long wait due to the fabric being out of stock, but we’re so glad to hear that you’re happy with the cushions and their quality. We truly appreciate your patience and support!
Avoid Cover & All – My Worst Online Shopping Experience
I placed an order with Cover & All in early May 2026 for custom outdoor cushions. After receiving part of my order, I immediately noticed that two of the cushions had been manufactured incorrectly. The zippers had been installed on the wrong side, making the black zippers fully visible on my beige cushions instead of being hidden as shown in the approved design.
My first experience with their customer service was extremely disappointing. Instead of acknowledging the mistake, they initially insisted that the cushions had been made according to the design I had approved. After several exchanges, they finally admitted that the error was theirs and, on June 2, promised to remake and ship the two replacement cushions.
That is when the endless excuses began.
At the end of June, I contacted them for an update. I was told that my replacements would be “pushed into production quickly” and that I would receive a tracking number within 4–5 business days. I never received anything.
From that point on, every time I contacted customer service, I received the same generic response: “Please allow another 4–5 business days. We will send your tracking number shortly.” This went on for weeks.
On July 15, after waiting for more than two months with no shipment and no tracking information, I filed a chargeback with my credit card company. Ironically, on July 16, Cover & All contacted me once again promising that the cushions would ship within 4–5 business days. Here we are at the end of July, and I still have not received the replacements.
Customer service was, without question, one of the worst I have ever experienced. Every email came from a different representative, no one appeared to know the history of my case, and the same scripted promises were repeated over and over without any action.
Although the company presents itself as being based in Toronto, Canada, my experience suggested that the customer service and production process were handled elsewhere, making communication and accountability extremely frustrating.
As for the product itself, the quality is average at best and certainly not worth the premium price. Yes, they offer custom-made products, but custom manufacturing only has value if the company actually follows the approved drawings and specifications.
What frustrated me the most was that they initially tried to blame me for their manufacturing mistake before eventually admitting it was their error.
Fortunately, my credit card company refunded me, but I am still left with two incorrectly manufactured cushions featuring highly visible black zippers on beige fabric.
Based on my experience, I cannot recommend Cover & All. If you are considering ordering custom cushions from them, I strongly encourage you to read customer reviews carefully before making your decision.
Reply from Covers&All2026-08-08
Hello France, we sincerely apologize for the inconvenience caused to you. This is not the level of service we want our customers to experience.
Your feedback is important to us, and we will certainly consider it to help us improve the customer experience.
Horrible experience. DO NOT BUY. Ordered in early May cushions and was expected to have delivery end of May. Mid June i reached out and they said it was backordered. I asked to cancel and refund my order and they magically said it was in production and they couldn't refund. Fast forward, every 2 weeks I would call and was told the same thing. Its August 6th with over 4 missed deadlines and no follow ups and still no cushions. When i did speak with an actual human, i was told management would bein touch. 50% of the time no calls. The other 50% they called and went straight to my voicemail because they had no intention of talking with me. Will never buy from them again and don't expect high quality service.
Reply from Covers&All2026-08-07
Hello Tim, we are sorry for the inconvenience caused to you. Unfortunately, due to a higher-than-forecast volume of orders, our production team experienced delays, and we sincerely apologize for this.
As per the latest update, your order has been shipped. You have been notified with the tracking details, and the current estimated delivery is Friday.
If you have any further concerns, please feel free to raise them through your Covers&All account, and our team will be happy to assist you.
We also appreciate your feedback and will certainly share it with the concerned team as we continue working to improve the customer experience.
Just as I ordered. Enjoy ordering items from you. Very happy with the quality product.
Reply from Covers&All2026-08-07
Hey Doc! We are delighted to hear that you are pleased with our product and process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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