About Craftmaster Hardware, LLC
Data updated- Website
- craftmasterhardware.com
- Category
- Home Services
- Location
- United States · Northvale
- Status
- Unclaimed
- Last 12 months
- 46 reviews
- Replies to negative
- 71% (5/7)
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Is Craftmaster Hardware, LLC legit?
Craftmaster Hardware, LLC (craftmasterhardware.com) has a 4.4 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Home Services and its reputation is good. 85% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 71% of negative reviews; 46 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
I received order in a timely manner
I received order in a timely manner. Refund for items I ordered in error was easily done.
I never received my package
I never received my package, which isn’t their fault, but I did email and they are going to send out replacements.
Reply from Craftmaster Hardware, LLC2026-01-26
Hi Matthew, we show it delivered January 15, 2026, 1:09 pm. Jose will be in contact with you. Dan D
Ordering was made very easy
Ordering was made very easy, material was delivered as promised, thanks
Product was discontinued but offered on…
Product was discontinued but offered on website as in stock and allowed me to purchase. Never notified me and only learned about issue weeks later after calling to check in purchase status. Learned card isn’t billed until product shipped so there was no worry of charge.
Reply from Craftmaster Hardware, LLC2025-12-29
Hi Joey, We apologize for missing the discontinued buzzer button. We only run your card when the item is shipped so charge was not put through. Thank you for considering us. We will take item down right away. Thank you for your feedback. Dan D
Long delivery time
Took over a month to receive our order i was not told at purchasing it would take that long.
Great experience at Craftmaster
Great experience at Craftmaster! Helpful staff, fast and easy pickup, flexible order changes, and fair prices. I’ll be back for sure.
CRAFTMASTER the very Best
Very satisfied customer. Thank you, CRAFTMASTER!
I ordered a key 14 days ago and still…
I ordered a key 14 days ago and still have not received it. Sent and email to the company and they have not responded. I am wondering if this is a scam.
Reply from Craftmaster Hardware, LLC2025-12-02
Hi Gift, We apologize for the situation here. When selling master keys, we need to make sure they are going to the proper people for security reasons. It appears the emails went to your spam when requesting clarification. Thank you for considering Craftmaster Hardware.
Craftmaster has the odd little parts…
Craftmaster has the odd little parts that help me complete a project. Always quick shipments and excellent service.
Definitely great when working with…
Definitely great when dealing with professionals. Delivered the product quickly at reasonable price. Keep it up!
Exactly what we needed
Exactly what we needed. Order came very quickly and I appreciate the great service.
The pickup process was simple and…
The pickup process was simple and efficient, and the prices were very reasonable.
Good locks, great price!
I was able to find the locks that I needed at a great price and the shipping was fast!
Easy Order and Fast Delivery
The product was spot on
The product was spot on. Customer service was very quick and polite in not only communications but also resolutions.
Lucky Line 1" Tang Key Ring
Not only were they delivered early, but the design of the rings was a little different than pictured and actually, were a better design and quality !! I LOVE them !!
they had what I needed and wasn't…
they had what I needed and wasn't included in new Kwickset entry locksets