About Craftmaster Hardware, LLC
Data updated- Website
- craftmasterhardware.com
- Category
- Home Services
- Location
- United States · Northvale
- Status
- Unclaimed
- Last 12 months
- 46 reviews
- Replies to negative
- 71% (5/7)
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Is Craftmaster Hardware, LLC legit?
Craftmaster Hardware, LLC (craftmasterhardware.com) has a 4.4 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Home Services and its reputation is good. 85% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 71% of negative reviews; 46 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
No way to view my order or find out…
No way to view my order or find out when it was shipped out or if it has been shipped yet. There are more items on your website that we could use but not if things take as long as this order has. Thank you
Reply from Craftmaster Hardware, LLC2025-09-09
Hi William, We contacted HPC and they informed us it will be a couple of more months as they are waiting for parts to come in. Apologies for the delay. Jose will be in touch to see if you want to leave on order. Thank you for your business. Dan D
It's always a great feeling dealing…
It's always a great feeling dealing with Professionals that are very good at they do. It's been a great experience. Something that's not seen by many our days.
Key blanks match
Key blanks match, shipping good.
I left a message and never got a return…
I left a message and never got a return call. Then I ordered and attached a concern then no response. I had to call back and the order was on hold because of my question.
Good solid product
It wasn't great, it was good.
Fast service and great communication
Great customer service
Great customer service. I ordered the wrong item and it was a super easy process to send it back.
RIght parts for the job!
Craftmaster Hardware had just the parts I needed to repair our 1870-era front door lockset. Price was reasonable and delivery was quick, and our door looks and works great now!
Great Service
Everything i need for my facility is right on the website. I do not need to look anywhere else.Shipping is fast and if i have any question about a product. They just a phone call away.Thank You!
Excellent
Exactly what I needed, great communication and fast delivery.
Great and fast service.They had the…
Great and fast service.They had the parts I needed.
Easy to do online orders fast shipping
Initial purchase was incorrect part.
Initial purchase was incorrect part. Returned item and was quickly assisted by a more senior associate who selected the correct (starter) I needed. Delivered the very next day.
Fast service , easy order
Everything was easy to find and shipped quickly. easy website to use as well
Always pleased with product and service.
Ease of ordering and fast shipping.
I received my ordered materials one day…
I received my ordered materials one day before the scheduled date. Thank you
Fast service
Fast service. Would have been 5 stars if the screws were included with the strike plates.
Blanks ordered
Blanks ordered. They are going to be weeks late due to backorder. I had to call. No follow up to inform me.
Reply from Craftmaster Hardware, LLC2025-06-10
Hi Brooke, Sorry there was a factory delay. They are shipping today. John will be in touch with tracking #. Thanks DD