Pivot Hinge Review
Product was described in their description correctly and precisely. The shipping was timely. Everything worked perfectly.
About Craftmaster Hardware, LLC
Data updated- Website
- craftmasterhardware.com
- Category
- Home Services
- Location
- United States · Northvale
- Status
- Unclaimed
- Last 12 months
- 46 reviews
- Replies to negative
- 71% (5/7)
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Is Craftmaster Hardware, LLC legit?
Craftmaster Hardware, LLC (craftmasterhardware.com) has a 4.4 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Home Services and its reputation is good. 85% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 71% of negative reviews; 46 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Customer service is excellent and the…
Customer service is excellent and the prices are very reasonable.
Craftmasters has been a solid vendor…
Craftmasters has been a solid vendor for my hardware needs. Good customer service and reasonable shipping times. So far, they have been a reliable source for all my needs. Keep up the good work.
So came from a different website trying…
So came from a different website trying to shop for a part that was never delivered to me, I paid 20 something for shipping and then I am told I have to go look for it at a different location, wasting my time and gas on these days, and after placing my order here, must have been minutes after placing it got confirmation that had been shipped with that company that lost my 370 $ something package, I contacted someone at crafmaster asking them I wanted to cancel and all I got was we cannot do anything order is on it's way and can't recall the strange part is after 4, 5 days package was 2 stops to be delivered and decided to check via mail when I got a surprise that they can recall packages even when they don't have it because that is what I was told and they would need to wait for the package to get to their warehouse to check something so I can get my refund, please don't waste your time or anybody's if you are not responsible or honest
Reply from Craftmaster Hardware, LLC2026-06-22
Hello M SHU, We apologize for the shipment delay. Ups seemed to have an issue delivering to your location. We have issued the refund on 6/18. Thank you for considering us and your patience. Dan D
Billing address needs to be editable
Billing address needs to be editable. There's a name on my Bill-To address that I have no idea who they are!
Everything is good with one exception
Everything is good with one exception. You are using the my billing name on the Shipping Address and I could not figure out how to erase it. We are a reseller; we ship to our customers; my name should not be on the shipping address.
Reply from Craftmaster Hardware, LLC2026-06-08
Hello Michael, For the next order please let us know concerns in the comment section. we can change order or ship blind. Thank you for order. Have a nice day. Jose F.
They advertised product they did not…
They advertised product they did not have in stock, then they accused me of engaging in credit card fraud and they wanted a copy of my utility bill to prove my address. When I told them to just cancel my order, they said they did so, but then they did not reverse the charges or issue a refund, even after several emails. I ended up resolving this by disputing the charges through my card issuer. DO NOT DO BUSINESS WITH THEM!
Reply from Craftmaster Hardware, LLC2026-05-11
Hi Janet, We apologize for your experience. We have to verify certain transactions to cover you and us to prevent fraud. We don't charge the card until the product ships, so nothing was charged to your card. John has been in touch. Thank you for considering us. Dan D
Easy ordering
Easy ordering, quick shipping
Reread what your getting,
It came to me in the time frame that was promised, but I will say you need to read what item your buying very close, I was ordering key to a v69 combo lock, and I got locks instead, so I had to replace the order again hopefully it is the key itself. And not just the locks. Thank you. It's great product no matter what you buy.
Reply from Craftmaster Hardware, LLC2026-04-27
Hello, i do see that the second order is for keys only and should receive today. Thank for the feedback! Jose F.
got what needed
Super responsive and helpful customer…
Super responsive and helpful customer service. A pleasure to deal with and an honest vendor.
Good product and reasonable delivery…
Good product and reasonable delivery time.
The order was shipped quickly
The order was shipped quickly. The order was complete and all items as I expected. The item descriptions were good.
Hat-trick
The part was in stock. My e-mail question was answered immediately. It arrived exactly as promised. A " Hat-trick" of good service!
Very happy with how easily and quickly…
Very happy with how easily and quickly I obtained the parts I needed.
Locked In
One of the few places that could get the lock that I needed when I needed it.
Simple and easy online ordering
Simple and easy online ordering, great communication every step from ordering to delivery.
Super fast shipping
Super fast shipping! Product exactly as ordered. Thanks so much!
Old best padlocks vintage models
I didn’t think you understood my order some of my padlocks are real old I have5,6,and 7 pin locks some are as olds the 60’s and I have not received them yet
Reply from Craftmaster Hardware, LLC2026-03-05
Hi Stephen, Your padlocks shipped yesterday. You should have a tracking # at thsi point. Let me know if you have any questions or need anything else. Thanks for your business! Dan D
Everything I found with you guys is…
Everything I found with you guys is very helpful to me and I appreciate you very much that's why I study order from you thank you God bless