Great prices
Great prices. Caught the filament sale! Shipping was awesome fast too!
About Creality
Data updated- Website
- creality.com
- Category
- Business Services
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 236 reviews
- Replies to negative
- 0% (0/220)
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About this business
CREALITY-3D Printing Evangelist Founded in 2014, Shenzhen Creality 3D Technology Co., Ltd. focuses on the design, research, production of 3D printers and 3D printing related products. The company’s R&D investments on 3d printing cover FDM/resin 3D printers, 3D scanners, filaments, resin, as well as 3D printed drones and robots that back up STEAM education.
Written by the business, not verified by us.Is Creality legit?
Creality (creality.com) has a 2.6 out of 5 rating on OK.one, based on 387 user reviews collected here. It is listed under Business Services and its reputation is poor. Opinions are polarized: 40% rate it 4 stars or higher while 52% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were unhappy with their experience overall. Customers experienced extremely poor customer support, noting long delays, unhelpful responses, and severe difficulties when trying to resolve warranty claims. Many people frequently reported defective hardware, broken components, missing items, and software that failed to function properly right out of the box. Some people were satisfied with the fast shipping and found the machines powerful, reliable, and easy to set up for daily use. Reviewers also mentioned that when everything functions correctly, the printers deliver exceptionally clean prints and exceed expectations. Buyers appreciated these helpful features and expressed satisfaction with the performance during successful print runs.
Auto-generated from all reviews of this business. For reference only.What people say
My QR code on how to use the scanner in…
My QR code on how to use the scanner in the manual doesn’t even work it doesn’t go to any website. It’s very hard to use.
fairly easy to use, takes a little practice but you get the most beautiful results.
i have had the K1SE for a while so i decided to go on to the K2 and bought the K2K2 deal. got part of it yesterday and rest of deal on sunday. hope to get started on monday. i am a very HAPPY CAMPER. ha ha
Looks great!
Received within 7 days of my order, showed up in great condition
Quick safe delivery, excellent printer
Quick safe delivery. This is a replacement printer so I know what to expect. I am again impressed by the excellent packaging, and by how easy it is to set up a new printer.
There response and ability to make…
There response and ability to make things right
It should not take months to get a…
It should not take months to get a printer back up and running. Their customer service is terrible and slow. Been having trouble with a new K2 printer that will not print for months, still no help, just apologies. Stay away from Creality!
on time
on time, great product, great experience.
Took over 5 days for standard delivery
Took over 5 days for standard delivery, extremely wasteful packaging. The only advantage buying them from creality is the 2.50$ price instead of 9$ each off Amazon.
I had a problem with the printer and it…
I had a problem with the printer and it has taken 6 weeks to try and sort out with no luck at the moment you only can contact them via email and they only respond in the early hours of the morning and you be lucky to get more than two responses a week it’s a joke I haven’t been able to use the printer from one week after I bought it so it’s a waste of money.
The LED Light kit fit perfectly.
The LED Light kit is exactly what I needed. ez store purchase, fast shipping, excellent packaging. Creality is awesome.
10/10 would recommend
Being able to stick with me during hard…
Being able to stick with me during hard times, you stuck with me, so I bought 2 more k2se models.
Great machine
Great machine. Only problem is it shakes the folding table I had slated for it and had to find a different stand.
Not a fan of their delivery packaging - but delivered timely
I ordered a large amount of filament. While it was delivered in a reasonable amount of time, They shipped the individual rolls in plastic bags (probably following Amazon's ridiculous lead - I hate these bags) While the individual spools were well packaged in boxes, delivery people aren't always the kindest to what they are delivering. A couple of the boxes were crushed. All of the spools are usable, but I did have one that was a cardboard spool that I had to take some CA glue to. After I spent so much money on that order, would one large cardboard box to further protect the product be asking to much. Cardboard is recyclable too ... those bags are not.
I ordered one K2 Creality on sale
I ordered one K2 Creality on sale, what I received was Two printers. I was charged the full price for one and the sale price for the other. It took me 2 months working with Creality and my credit card to get this resolved. I hope if I have a problem with my printer, I will get faster results.
Creality products
I had the misfortune of buying a laser engraver and 3d printer from them. The laser engravers camera usb broke first use, the 3d printer you have to spend $60 every 3 months for a new print nozzle (hot end) don't make my mistake pay a little extra for a quality product.
Amazing business
Amazing business. I recommend them to anyone. I broke a part on my printer they accidently sent the wrong piece and sent me the correct one.
The worst service and experience I have…
The worst service and experience I have received from this company. I would suggest everyone not to buy this product. Anything can happen and that is normal for any product. But, you have to have a positive attitude to resolve. After service is really bad and frustrating.
No spare parts for simple failure – expensive machine becomes unusable
I own a Creality Falcon 2 Pro and I cannot recommend this machine for long-term use. The failure in my case was minor – only a connector/cable got damaged. However, this small and inexpensive part is impossible to purchase anywhere, not from Creality and not from official distributors. At the same time, the only available option is to buy a full laser module for around $1000, which is completely unreasonable for such a small issue. I tried contacting support multiple times. I received no response to emails, and WhatsApp communication felt automated and did not provide any real solution. In practice, this means that even a simple failure can make the entire machine unusable, with no realistic way to repair it. For a product in this price range, lack of basic spare parts and effective support is unacceptable. I am sharing this so potential buyers understand that after the warranty period, they may be left without real support or repair options.