Ordered 4 rolls of filament
Ordered 4 rolls of filament, 2 delivered. Emailed support, no response yet. Wondering where the other two that I was expecting are. Edit: They've made good on fixing the issue, and the two remaining were sent out. Thanks!
About Creality
Data updated- Website
- creality.com
- Category
- Business Services
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 236 reviews
- Replies to negative
- 0% (0/220)
Do you own Creality? Claim this profile for free and start replying to reviews.
About this business
CREALITY-3D Printing Evangelist Founded in 2014, Shenzhen Creality 3D Technology Co., Ltd. focuses on the design, research, production of 3D printers and 3D printing related products. The company’s R&D investments on 3d printing cover FDM/resin 3D printers, 3D scanners, filaments, resin, as well as 3D printed drones and robots that back up STEAM education.
Written by the business, not verified by us.Is Creality legit?
Creality (creality.com) has a 2.6 out of 5 rating on OK.one, based on 387 user reviews collected here. It is listed under Business Services and its reputation is poor. Opinions are polarized: 40% rate it 4 stars or higher while 52% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were unhappy with their experience overall. Customers experienced extremely poor customer support, noting long delays, unhelpful responses, and severe difficulties when trying to resolve warranty claims. Many people frequently reported defective hardware, broken components, missing items, and software that failed to function properly right out of the box. Some people were satisfied with the fast shipping and found the machines powerful, reliable, and easy to set up for daily use. Reviewers also mentioned that when everything functions correctly, the printers deliver exceptionally clean prints and exceed expectations. Buyers appreciated these helpful features and expressed satisfaction with the performance during successful print runs.
Auto-generated from all reviews of this business. For reference only.What people say
The CFS machine is broken on delivery
The CFS machine is broken. I’ve talked to your customer service. I still have no parts headed towards my house. It’s just a simple bottom bracket I think is what it’s called. The tube won’t stay in the machine so with that being said, I can’t use my CFS machine and that’s why I give you a poor recommendation.
All is well and was recieved well.
I recieved my printer on time and in great shape!! Looking forward to many prints to come!
Ships fast as double hockey sticks.
Ships fast as double hockey sticks. Definitely the store to shop at. So far no quality issues, everything working great.
Nice K1C printer, but Camera?
Nice K1C printer. But, the camera, which is one of the reasons I bought this, does not stream from the printer. It is connected to my WiFi, but only receives data, and it creates time lapse files of the prints I have made.
Ordered a sermoon s1 and bridge and all…
Ordered a sermoon s1 and bridge and all that was delivered was pla cf, I didn't even order any filament
Prints great
I bought an k2 plus combo some accessories. The delivery and setup were easy. The printer prints flawlessly so far. I highly recommend some kind of (CFS). For me, it made the process a little smoother.
Missing Cable
I ordered the K2 Combo. The 100cm 485 data cable is missing. I submitted a ticket and sent an email to support but no one is responding. Support chat gets me no where, it just tells me to contact support. I'm stuck and no one will respond to my attempts to get the missing part. I don't know if the combo works or not, missing the cable I can't even try the printer. Very disappointing.
Scam
Cancelled my Order, after 8 days i got asked 3 times why i want to cancel. No more interaction. THATS the reason i want to cancel
Ordered a printer
Ordered a printer, on 3 day delivery on the 15th of January 2026, the tracking still says sender dispatching item, I have contacted them several times to be told to either wait or that their logistics department will contact me, can anyone guess if they do? Obviously not, I have requested a refund withing the 14 days for online buying/selling and i was refused told they wont refund me. This printer for context was bought by my 14 year old son with his xmas money, they know this, they dont care. AVOID AT ALL COSTS!! BUYER BEWARE!!
Creality Printers the best way to waste your money.
The printer started making a squeaking sound then a grinding sound after two weeks of inconsistent use. Creality doesn't respond to queries as to the possible repair solution or the potential cause. Honestly the poorest of aftersales service imaginable. Don't buy a 3D printer where luck decides its longevity. That's literally what it comes down to with Creality it may be a lemon off the line or it may not be. Put the cash you are going to spend in a bottle and throw the bottle into the ocean and hope it comes back because that's what dealing with this company is like. Zero after market service for a product that performs well below industry standards. In the end your stuck with a printer that doesn't work and zero recourse.
Customer service is shocking
Customer service is shocking, bought a 3d printer for my son for Christmas, less than a month in, touch screen doesn't work, getting these guys to email back is a joke, got a reply after 9 days after disputing with my bank. Wanting me to take there faulty product apart and try and fix it I don't think so
I received my Creality K2 combo and the…
I received my Creality K2 combo and the cfs in it was inside of the printer housing. It was heavy enough that it has warped the heated base plate and I have emailed Creality and gotten no response
They try to scam you out of refund
Zero Customer Support Tried to get hold of support to ask when the order is going to ship after waiting for a month. No reply. Because of non-existent support I cancelled my order. Then they shipped it anyway and have to wait ages for the refund... Update: need to file a police report to get my refund as they are still trying to screw me over
Cautionary tale, not as plug and play
Installed the CFS utilizing the installation video which was extremely easy to follow. (Missing steps to remove plastic wrap from CFS filter that are factory installed). Once installed I attempted to print a benchy model as a first test run.........Unfortunately 1 1/2 days later I have yet to successfully complete a bench print. Constant error stating issue with filament and to clear the CFS unit. Compared tithe first few days with the K1C printer itself this has been a complete opposite experience and frustrating at the least.
Bad Support
So, I messaged after sales about an issue with my 3D printer. Took them 48 hrs to respond. It's now going on another 48 hrs for them to get back to my response. Sent them everything they asked [invoice, SN, logs] and even a video of the problem. For a printer only being 3 months old and only a total of 6 days of printing for it to fail it's a disgrace. Spending $600+ on a printer only to be ghosted by after sales is disgusting. Stand by your product, if you aren't going to provide support for a broken printer at least refund my money or provided a like new printer. Update: So, after a 60 days of going back and forth with Support and then sending me parts to "replace/test" to see if my problem would be fixed, it didn't after installing those parts, my bed mesh became severely warped. I asked them in a follow up email about a replacement since the parts didn't work, a bang was noticed when self checking. They stated they would send a replacement unit and had me fill out the required shipping information. Then 24 hrs later, came back and said "No". How can one detected problems with a printer with 3 months of ownership and 6 days of actual print time? I've owned two different 3d printers and those companies admitted to a manufacturing defective and honored the warranty. Creality doesn't.
Product shipped right away and arrived…
Product shipped right away and arrived in a few days.
Customer service is just as rubbish as…
Customer service is just as rubbish as their printer! My husband bought me the Ender 3 for Christmas I’ve had nothing but issue after issue with it and creality are refusing to take it back. They’ve given me the run around for weeks asking for videos constantly when I’ve already sent videos. Told me it needed calibrated when I already has been. They are awful!!!!
NO REFUND
I ordered a printer 2 weeks ago and canceled the order before it even processed. I still have yet to receive my refund and it’s been atleast 2 weeks.
4 rolls missing from 12 rolls bundle
4 rolls missing from 12 rolls bundle. Of the 8 that got delivered only 2 are correct. No response for 2 days. Probably will be the end of my short relationship with creality if it isn't acknowledged and made right.