Terrible customer service!
Terrible customer service! like many chinese disposable products, its to sell junk and leave the customer with the problem!
About Creality
Data updated- Website
- creality.com
- Category
- Business Services
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 236 reviews
- Replies to negative
- 0% (0/220)
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About this business
CREALITY-3D Printing Evangelist Founded in 2014, Shenzhen Creality 3D Technology Co., Ltd. focuses on the design, research, production of 3D printers and 3D printing related products. The company’s R&D investments on 3d printing cover FDM/resin 3D printers, 3D scanners, filaments, resin, as well as 3D printed drones and robots that back up STEAM education.
Written by the business, not verified by us.Is Creality legit?
Creality (creality.com) has a 2.6 out of 5 rating on OK.one, based on 387 user reviews collected here. It is listed under Business Services and its reputation is poor. Opinions are polarized: 40% rate it 4 stars or higher while 52% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were unhappy with their experience overall. Customers experienced extremely poor customer support, noting long delays, unhelpful responses, and severe difficulties when trying to resolve warranty claims. Many people frequently reported defective hardware, broken components, missing items, and software that failed to function properly right out of the box. Some people were satisfied with the fast shipping and found the machines powerful, reliable, and easy to set up for daily use. Reviewers also mentioned that when everything functions correctly, the printers deliver exceptionally clean prints and exceed expectations. Buyers appreciated these helpful features and expressed satisfaction with the performance during successful print runs.
Auto-generated from all reviews of this business. For reference only.What people say
DO NOT BUY FROM THIS COMPANY.
DO NOT BUY FROM THIS COMPANY. This is a fraudulent company with unreachable customer service. They do have products in the wild, but I'm pretty sure they have AI bots running the company. I received a damaged printer, filaments with the vacuum seal broken, and it's been two weeks without being able to reach a human I can talk or chat with. And all I want is return the printer and filaments.
I ordered the printer on the 3rd
I ordered the printer on the 3rd, and since then absolutely nothing has changed. I have contacted customer support multiple times, and every single time I am told the same excuse: “in two days.” As of today, there has been no progress at all. This level of service is unacceptable and completely unprofessional. I have been waiting for more than 10 days with no clear information, no solution, and no respect for the customer. Extremely poor service. I strongly do not recommend this company.
Great service
Great, products, easy purchase of my first 3d printer. Easy website navigation, fast shipping. Great company.
Purchased a 3D printer directly frPurchased a 3D printer directly from Creality.om…
Purchased a 3D printer directly from Creality. The device has been unusable for 9 consecutive days. All troubleshooting steps provided by support were followed multiple times (cables, heating elements, sensors, connections). Result: no solution, no replacement, no accountability. Only generic copy-paste responses. This is not a beginner issue. This is a defective product and a complete production shutdown. Buying directly from the manufacturer was supposed to mean better support. It clearly does not. I strongly advise anyone who relies on their printer to reconsider.
A poor customer service experience
Creality leave a lot to be desired when it comes to their entry level printers like to Ender-3 V3 SE in my case. It worked acceptably for about 10 hours then started to produce spaghetti results after about 1hour and two thirds the way through a print. I did all the usual checks such as moisture, bed levelling, first layers issues etc but it made no difference. To make it even worse, as it was a Christmas present t and I didn’t get to open it till after the 30 day return window had closed, I am now left with a useless lump of metal and a large degree of frustration of Creality customers services who are not only quite slow to reply but seem to have no idea why it is producing failed prints. It is very likely something called Z-axis wobble due to poor tolerances whereby the incremental steps are not accurate. But then you wouldn’t expect them to acknowledge a design weakness would you. I keep sending them as much of the information they ask for but they just come back asking for more that I can’t provide. Overall I would steer well clear of their ‘non flagship’ models. They are just not reliable enough and you will end up deflated and out of pocket.
K2 Plus Combo Package
I bought a K2 Plus Combo in summer 2025, Packaging an delivery was very fast and nice set up. The assembling was ok, we did it very fast. Of course the first prints have been different, but we got it working. The first pain in the a.. was when the heater wires around the nozzles broke after 1-2 weeks. Unfortunately this happend in night, when i thought i could leave the printer. Pustekuchen... Pressure and falling heat formed a structure around the nozzle body. It was no longer possible to scrape the mess out. So I ordered a replacement part (€30). Unfortunately, my patience was shorter than the response time of customer support, so I received a voucher for my hasty order. (Printed for my customers' prototypes, so time was of the essence.) The spare part was easy to change, we printed again and i had no issues until to today( 5 Month printing) What i hate, but seems to be at alle FDM Printer) are the quality when the room humidity is too high, i bought a setup afterwards to store the FDM and keep them dry. it helpled a lot, but when the room is still not that dry (basement) visible problems will occur always.... In my package there was a Falcon Pro 2 as well, it is funny to handle and to work with, but i have to calibrate it every time i switch it on. that costs always time and patience. It's only really worth it if you plan to use it all day long. Beacause of the smell we bought the smokepurifier/vacuumer,too and it was absolutely fine.It should be clear that these devices are not very quiet in operation... Also i had a scanner in my package Model Otter, but i only used it 2 times until today, and it was very different to get a useful result.. to be honest i had not the time to dive deep into its proper use and set up.so i can not rate it honestly. I like that material of all these stuffs. they feel very durable and seem to have a quality for durance. Delivery until today was very fast and no complicated, only the boxes sometimes are ripped when they arrive. and i would recommend the Hyper PLA at all times!
I would never ever buy from this…
I would never ever buy from this company again. there money back guarantee is not worth the paper its wriiten on. They just send the same email over and over again to stall you. DO NOT BUY FROM THIS COMPANY
Ordering and delivering was great but…
Ordering and delivering was great but, Sadly unable to help. Out of return time. I ordered a resin printer for Christmas and kept it hidden only to find out from my son it was the wrong one. When I did get in touch to try and sort things out, I was just quoted the return policy. It’s still all in the box unused. I will not be a repeat customer. I was just asking to return for store credit and still order a filament printer from them but I will no longer do that.
Creality Support Unhelpful
Creality K2 Pro arrived extremely damaged, both sides of the printer are shattered, and the frame is bent to where the front door will not close. Normally I would reserve judgment as the damage is most likely FedEx's fault, but I have been talking with Creality support for 2 weeks, provided proof of the damaged printer, and still have not received a return shipping label. They keep asking me to test if the printer works, when I have confirmed it is completely destroyed and non-functional.
Overall Experience
Every step in the ordering till receiving of product was exceptional. I have never had a faulty product or issues that was on them, just myself forgetting or not paying attention.
I bought the K2 combo. Great so far!
I bought the K2 combo as my first 3D printer. So far, I am very happy with it. I’ve only used the Ultra-PLA from Creality. I have ordered some other filaments to try and will see how well they work. The multi feeder was a little tricky to get it set-up and working. For the price, I am happy with it and may purchase the K2pro in the near future with a couple more multi-feeders
Creality K2 Plus, just amazing.
I was looking for specific features for my second 3D printer: a massive print bed and absolute reliability. The Creality K2 Plus was the obvious choice, and it has not disappointed. It handles large-scale projects with ease, but I was most surprised by the precision and surface finish of the prints. It is a high-performance machine that works consistently right out of the box, highly recommended for anyone needing size and quality. It really is larger than you think and might require two people to handle it into place, but the setup is very straightforward.
From the Very Start – Extremely Poor and Disappointing Experience with Creality
I bought a Falcon A1 Pro laser from Creality EU before Christmas. Delivery was supposed to be between Christmas and New Year. After payment, I only received an email confirming the charge—no delivery date, no updates. To this day, nothing except their promotional emails. Even before purchasing, there were red flags, it was hard to figure out what exactly was included in each package.. They charged me and haven’t followed up. Customer service is almost impossible to reach, and when you finally do, they give vague, political answers and treat you like an idiot. I was told they’re out of stock and SHOULD receive more by mid-January—this was never mentioned during purchase! And when I ask when I SHOULD receive mine, there’s no answer, even after repeated questions. This is pure customer deception. If I had known this, I would have bought from another manufacturer. Later, I found many bad reviews about their software and support, about them in general and sadly I believe they’re all true! People, beware- maybe their products are okay, maybe!, but you need to be ready for a struggle with them from the very start.
I bought a 3D printer from Creality…
I bought a 3D printer from Creality direct. After 2 weeks the unit failed. Creality does not want a return nor exchange the unit. Their 12 month warranty does not mean anything. I now have a dead printer and lost my money.
Circus monkeys for customer service employees
Based on the lack of intelligence of Creality customer service (e-mailing questions to them) and my SIMPLE question regarding shipping method, they employ individuals with lack of smarts. In fact, they're responses are actually turning away potential customers. UPDATE: January 29, 2026 I see/read that others have the same issue, NOT honoring the FREE filament spool with the purchase of the new Creality Sparkx i7 3D printer. I've written customer support TWICE, both times NO response. Seems I've been put on the "DO NOT TOUCH" this customer! I sure hope I don't need tech support within the warranty period. I know this text isn't going to reach most who are interested in Creality products, but maybe some will. I could see a class action lawsuit against Creality as I see/read others are in the same situation: NOT honoring the free spool of filament. HINT: any lawyers interested in boosting their career with a class action lawsuit?
Great machine-very poor customer service
Bought the ender 5 max and love the machine. The machine came missing some screws. Customer service (needs another name) told me to take pictures of all the packaging and what I had assembled then they would send it off to another team for review to see if it would qualify to get the screws. I declined their offer and used some from my shop. I just bought a second printer and needless to say it was not a creality. The management needs to give the customer service some flexibility to send out some lower cost items like this. I won't be returning as a customer with my growing business.
So far So good!
So far, so good! I have an Ender 3 V3 SE, and just got a creality Hi. Both run great! Have only had a few minor issues with the Ender 3 V3 SE, the glue they use to lock the connections in place is a pain to remove without risking breaking the wires and connectors. My cr touch connection to the print head pulled out of the connector and I had to get it put back in and glued. If anything I can snag a new CR touch for not much. But I'm currently loving the Creality Hi with CFS. Absolutely have to get 3 more cfs so I can print in 16 colors. Although the HI poops, like, alot, but that comes with bed slingers. Havnt had to use their customer service yet, but I also tend to trouble shoot things and figure them out myself first.
Weld built but does not performed as expected. Noises & needs more tweaks to be taken care.
Weld built but does not performed as expected. makes noises going up & down in retraction mode, round holes on up right position come out oval. needs glue on flex plate, chamber heats up a lot more than is needed. Solid build & moves fast.
great
I wanna win on the wheeeeeeel a new printer!!!