CREALITY-3D Printing Evangelist Founded in 2014, Shenzhen Creality 3D Technology Co., Ltd. focuses on the design, research, production of 3D printers and 3D printing related products. The company’s R&D investments on 3d printing cover FDM/resin 3D printers, 3D scanners, filaments, resin, as well as 3D printed drones and robots that back up STEAM education.
Written by the business, not verified by us.Creality (creality.com) has a 2.6 out of 5 rating on OK.one, based on 387 user reviews collected here. It is listed under Business Services and its reputation is poor. Opinions are polarized: 40% rate it 4 stars or higher while 52% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
Most reviewers were unhappy with their experience overall. Customers experienced extremely poor customer support, noting long delays, unhelpful responses, and severe difficulties when trying to resolve warranty claims. Many people frequently reported defective hardware, broken components, missing items, and software that failed to function properly right out of the box. Some people were satisfied with the fast shipping and found the machines powerful, reliable, and easy to set up for daily use. Reviewers also mentioned that when everything functions correctly, the printers deliver exceptionally clean prints and exceed expectations. Buyers appreciated these helpful features and expressed satisfaction with the performance during successful print runs.
Auto-generated from all reviews of this business. For reference only.Ender 3v 3 plus, had it running for a week and the hotend kit went bad, they deserved one star because customer service thru the app was quick to respond and get me a new hotend kit, but another bad thing is it can take up to 15 days to get the replacement. So the printer will be collecting dust all that time, I really want to get the ender 5 max but with this issues, I have lots of doubts.
Printer went bad- 10 months- purchased on Jan 10th, 2025, spoke with customer service and they said I need to replace the screen which is not in their 1-year warranty. Went to price the screen after going back and forth with tech support for 8 days and it is over 200 USD!! The printer new is 500 usd They will do everything to not stand by their product- please avoid
The printer equipment has meet all expeditions, and like all things 3d printed, the printer required a little bit of fine tuning to get just right to be successful, otherwise I have been happy with my K2 pro purchase. Equipment and items shipped though FedEx arrived on time and one piece, everything else though the vendor GoFo has been awful, things lost and delayed or getting other people's packages instead. There is also doesn't seem to be an option to use anyone else (usps, FedEx, ups)
worst customer service I have ever encountered. bought a heating block that was defective, have contacted them but nothing happens. they say they will contact me but have not heard from them for 2 weeks now. can only say stay away from Creality, they do not care about their customers, once you have bought a product from them, all contact is closed. I choose to sell my K2 Plus and buy a Prusa XL, at least they have good service.
Bought a K2 Plus Ceramic Heating Block, (order CREU9989) it turned out that it was defective and did not work, it could not heat at all. I have contacted their support and they promise that I will hear from them and they send an email, I have not heard anything from them and they do not take any responsibility. I have now bought a Heating Block myself and installed it and it works. so I cannot recommend their shop, as they sold a defective product and will not send a new one or refund me the money. This is written on my chamber art's Trustpilot, as I do not have one myself.
Ordered a 3d printer and was sent the wrong model. Contacted support and told id ordered the wrong one, although receipt clearly shows which model was ordered. No interest in resolving the issue or helping resolve the issues. Made promises that I would receive updates relating to escalation, although nothing received despite chasing numerous times
Ordered a 3d printer and was sent the wrong model. Contacted support and told id ordered the wrong one, although receipt clearly shows which model was ordered. No interest in resolving the issue or helping resolve the issues. Made promises that I would receive updates relating to escalation, although nothing received despite chasing numerous times.
The printer works, but poorly compared to my prior one (which was half the price). The first-party accessories that they sell for those printers aren't actually compatible with the printers they claim to be compatible with. Their support team can't offer any solutions other than "try again". And they delete any negative reviews from their online store, which might explain why so many products have no reviews.
I bought a Creality printer on the 28th of August 2025, full of excitement. I had saved up, done my research and genuinely looked forward to using it. That excitement did not even last a day. The printer arrived in poor condition and never worked properly. It would not stay synced, the extruder jammed and every print attempt failed. When I contacted Creality support, I expected basic decency and understanding. Instead, I was treated like the problem. Their replies felt robotic and dismissive. They kept asking for videos and proof, as if I was trying to trick them rather than return a faulty product. I refused to start opening the printer because it was brand new and that should never be expected of a customer. When I asked for a refund, the process became even more frustrating. They would not send a return label unless I closed my PayPal dispute first. That sort of request is manipulative and completely unacceptable. It made me feel cornered and powerless. To move things forward I had to pay for an independent inspection which cost £25 and then another £150 for shipping the printer back at my own expense. The printer was received by them on the 23rd of October and I did not receive my refund until the 30th. Sixty three days after my purchase. Sixty three days of stress, wasted time and emotional exhaustion. Throughout all of this their communication was slow, cold and repetitive. There was no sense of care or responsibility, only delay after delay. It felt like a system designed to wear customers down until they give up. This whole experience has been deeply unpleasant. I have never dealt with a company that made me feel so dismissed over something so simple. I will never buy from Creality again and I would strongly advise anyone thinking about it to avoid them.
bought a Creality printer on the 28th of August 2025, full of excitement. I had saved up, done my research and genuinely looked forward to using it. That excitement did not even last a day. The printer arrived in poor condition and never worked properly. It would not stay synced, the extruder jammed and every print attempt failed. When I contacted Creality support, I expected basic decency and understanding. Instead, I was treated like the problem. Their replies felt robotic and dismissive. They kept asking for videos and proof, as if I was trying to trick them rather than return a faulty product. I refused to start opening the printer because it was brand new and that should never be expected of a customer. When I asked for a refund, the process became even more frustrating. They would not send a return label unless I closed my PayPal dispute first. That sort of request is manipulative and completely unacceptable. It made me feel cornered and powerless. To move things forward I had to pay for an independent inspection which cost £25 and then another £150 for shipping the printer back at my own expense. The printer was received by them on the 23rd of October and I did not receive my refund until the 30th. Sixty three days after my purchase. Sixty three days of stress, wasted time and emotional exhaustion. Throughout all of this their communication was slow, cold and repetitive. There was no sense of care or responsibility, only delay after delay. It felt like a system designed to wear customers down until they give up. This whole experience has been deeply unpleasant. I have never dealt with a company that made me feel so dismissed over something so simple. I will never buy from Creality again and I would strongly advise anyone thinking about it to avoid them.
I ordered the new K2 Combo printer, what a great printer and fantastic value for money. When it arrived it was very well packaged and within 10 minutes it was out of the box and set-up ready to go. Once it auto calibrated I ran the the 4 Colour test print, 3DBenchy Tug Boat, it printed with no issues and the whole set-up and test print were done in around an hour. The printer is very sturdy and well built, looking forward to hours of fun with it.
I ordered the new K2 Combo printer, what a great printer and fantastic value for money. When it arrived it was very well packaged and within 10 minutes it was out of the box and set-up ready to go. Once it auto calibrated I ran the the 4 Colour test print, 3DBenchy Tug Boat, it printed with no issues and the whole set-up and test print were done in around an hour. The printer is very sturdy and well built, looking forward to hours of fun with it.
This has been the best printer I have had so far. It is super easy to set up and use and the print quality is great.
Brought a K2 combo, when it arrived the cfs didn’t work, it would only print from feed 1. No matter what I did it would revert to feed 1 and wouldn’t print from the other 3. So I thought easy fix customer services should replace it, I’d only had it for a week so when I first contacted customer services it was within the 14 days of sale. Customer services stated very quickly there is a fault with some of the cfs but rather than just replace it I spent 2 weeks jumping through hoops, updating software, trying different things blah blah blah. So now I’m not happy, I’ve wasted 3 weeks where I can’t print properly so I want it replaced, I told them over and over I wanted it replaced but they just kept going back and forth. Eventually I said look this is faulty if you don’t replace it I want to return the whole printer for a refund. So they agreed the cfs was faulty and they would replace it hallelujah. Then they drop the bomb of if I have to return the cfs and they have to receive it before they’ll send out the new one. NO! I refused and then had to fight them a few more days until the best they could do is when they got confirmation my cfs was on the way back they’d send out the new one. I then asked about compensation for the hassle. They offered me a £15 voucher to use on their site. By now I was so sick of this and I realised Creality is a terrible company with rubbish customer services. I asked to just return the whole printer combo as I don’t want to deal with Creality anymore, another fight because “unfortunately you have to request a return within 14 days” NO I contacted them within this time and they messed me about for 2 weeks. So EVENTUALLY they agreed I could return the whole lot for (nearly) a full refund, lost about £40 but I don’t want to deal with Creality anymore. Still waiting on refund atm, have had to chase them 3 times to ask if they’ve recieved the return and today they actually confirmed they gave it and my refund will take 2-10 days. Overall terrible experience, the K2 is not great and I’ve now taken my business to another company and their printers are perfect. Would not recommend any Creality product to be honest, customer service is terrible and so are the printers. I actually started on a Creality Ender but had so much trouble with that it was also returned. Now have 2 printers from another company that are perfect.
This printer is incredible - fast, precise, and effortless to use. Having tried multiple Ender models, this one tops them all. The CFS system makes filament loading a breeze!
Got k2 pro with bent frame top cover don't fit customer suport is useless don't buy go for bambulab don't waste your money for this. Don't recommend
Creality's business practices raise concerns: Despite a two-year warranty, they refuse refunds for printer failures. When a part fails, they claim it's excluded from the warranty or that the warranty period (typically three months) has expired. They instruct customers to replace the faulty part themselves, even if the customer lacks the technical expertise. If the customer damages the printer while attempting repairs, Creality blames them for not following proper instructions. The only way to receive a refund is through the small-claims court.
I Bought the Creality Ender 3 KE printer. I received the item with few more products I purchased. It was fine. After almost 3 weeks the extruder was clogged. I tried everything to clean it but no success. I contacted the support that is in China. It's now more then 3 weeks into the problem, they promised a new extruder but I'm still waiting. Probably it is going to take then one more month until I see the part. In the meantime i can't print. I'm a beginner and I tried to save money as much as I can. That was my big mistake. I should buy something more reliable that will support you in real time. If I could give them negative star I would have done that.
Printer was set up following the directions included. The printer (Ender V3) did not intiate the fans or follow any of the steps mentioned on the website. I called customer service. The man on the phone was great and gave me the information to initiate the return. I have been emailing customer support for over a month now. I went to my bank and they suggested filing a dispute after two weeks passed and I had not heard back. Today I received a request to complete this survey moments after customer service finally replied to me. They asked me to submit a video and photo of the error. I did both of these weeks ago. Printer does not work out of the box. The reviews online are bad. The steps required to confirm it was a dud of a machine took longer than it did to set up the Bambu A1 combo and complete two prints. Avoid the Ender V3. I cannot speak for Bambu on a scale larger than the one that I ordered, but it is a night and day difference in quality
Ordered my K1C on the 06/10/25, it arrived on the 08/10/25, it is now the 18/10 and I am still unable to use the printer as it arrived with a faulty touchscreen and it has taken this long to send out a replacement screen. as of the 18th I currently have no idea when I will be sent a replacement screen and their only responses have been to be patient. all they need to do is grab another K1C, confirm the screen works and then send it over to me. This should have been completed within 2 maybe 3 days max, not what is likely to become over a 2 week wait.....
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