In really enjoying the Creality Falcon…
In really enjoying the Creality Falcon 10w laser engraver. It ships fast and was easy to setup.
About Creality
Data updated- Website
- creality.com
- Category
- Business Services
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 236 reviews
- Replies to negative
- 0% (0/220)
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About this business
CREALITY-3D Printing Evangelist Founded in 2014, Shenzhen Creality 3D Technology Co., Ltd. focuses on the design, research, production of 3D printers and 3D printing related products. The company’s R&D investments on 3d printing cover FDM/resin 3D printers, 3D scanners, filaments, resin, as well as 3D printed drones and robots that back up STEAM education.
Written by the business, not verified by us.Is Creality legit?
Creality (creality.com) has a 2.6 out of 5 rating on OK.one, based on 387 user reviews collected here. It is listed under Business Services and its reputation is poor. Opinions are polarized: 40% rate it 4 stars or higher while 52% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were unhappy with their experience overall. Customers experienced extremely poor customer support, noting long delays, unhelpful responses, and severe difficulties when trying to resolve warranty claims. Many people frequently reported defective hardware, broken components, missing items, and software that failed to function properly right out of the box. Some people were satisfied with the fast shipping and found the machines powerful, reliable, and easy to set up for daily use. Reviewers also mentioned that when everything functions correctly, the printers deliver exceptionally clean prints and exceed expectations. Buyers appreciated these helpful features and expressed satisfaction with the performance during successful print runs.
Auto-generated from all reviews of this business. For reference only.What people say
The shipping is way to slow
Good machine. Just an issue getting it up and running.
The purchasing was easy. Shipping delivery was quick. Packaging was great. I have and use a 3D printer that is several years old and it has worked okay. Some tinkering to get good prints. I wanted newer technology. That being said, the display didn't come on after following assembly instructions. After checking I found the cable partially pulled out of the board behind the side panel. That cable was very taut. I adjusted it a bit and connected to the board again. Everything worked fine after the cable was re-attached. Just disappointed in having to perform a repair on a new machine. Machine was a good value in my estimation.
Talk with a real person
Have had a lot of difficulties with the…
Have had a lot of difficulties with the printer initially Over heating , crashing , had to backdate the firmware Lots of leveling issues
Loving my new laser engraver
Loving my new laser engraver! very smooth experience from start to print!
Great customer service
Great customer service. I ordered a wrong product and customer quickly resolved my issue. Fast shipping
Quality product with fast delivery
The 3D printer showed up between two/three days upon order and has overall been an upgrade from my previous creality Ender s1
Never received anything and still…
Never received anything and still charged. Then charged again when trying to get it fixed with support. I dont even know if the printer is still coming or i got scammed its been weeks with no update. The filament should have arrived by now i ordered over 100 dollars worth. Buy from a different company aave yourself the head ache
Sent the wrong item
Sent the wrong item. Item sent not compatible with my printer.
Printer is missing a part
Printer is missing a part. Customer service is hard to contact (hours on hold or day waiting for a response to emails) and when you do manage to get to speak to someone they send the wrong part. We have a pile of expensive plastic that we can’t assemble and a very upset 14 years old whose birthday gift it was 3 weeks ago!
Great experience out of the box
Fast shipping and quality product. The setup was easy enough
Creality has excellent shipping speed
Creality has excellent shipping speed, most orders are shipped within two days, at least that has been my experience with this company. If you try to reach them via telephone, I have never been able to for that I give Creality zero stars, but the shipping is the best, and the product is very good, again the phone, not so much
Great printer
Little prep to be ready to start printing. Printer printed quick quality print right out of the box. CFS system works great and the Creality cloud is easy to pick up and use. Over all excellent experience.
They take forever to reply and just keep telling me to follow the same troubleshooting steps. I've already explained multiple times that I've completed every step and nothing fixes it. Waste of time
Support responses are very slow, and despite me clearly stating multiple times that I've already performed all the recommended troubleshooting steps (including firmware downgrade, new heat bed replacement, voltage checks, etc.), I keep receiving the same generic instructions. This back-and-forth is wasting a lot of time and hasn't moved the issue forward at all.
I am missing three spools of filament…
I am missing three spools of filament and have been trying for three days to get info on why and what i need to do. No resolution yet. I also ordered the K2 Plus combo and recieved the reg K2 Plus..
Very Impressive!
very responsive! we had the equipment in les than 3 business days. We had it set up and printing the day it showed up! the prints so far have all been very clean. Very happy and looking forward purchasing more machines for our business.
Solid customer support and products.
Ive ordered creality in the past and had no issue. I spent significantly more money this time and had a small issue. Wasnt anything horrible. Just with shipping times ect due to holidays. The creality team got back with my complaint email so quick. They also was nothing but kind and informative. I apologized and went forward with my order. All my products have been flawless. I will continue to support the business as long as im getting good customer support. Its nice dealing with people who care about their customers.
AWESOME first impression.
So far out of box has been a wonderful experience, easy setup and almost right away usage! Most all prints have been set and forget it. Its been so much fun and great cause kf my long work days i can still be productive. After about of week of use though I did come across a belt tension issue that took a min to resove. The QR code took me to a Mandrian WIKI guide to resolve, so it took a moment to translate as its not my native language. I do think having pre-installed tools like the belt tension tool stl already in the machine like the tug boat would be helpful.
Easy order process
Easy order process. Product arrived safe and quick (given it was the holiday season). K2 Combo has exceeded my expectations in performance and reliability. Product seems well built.