I needed to make some changes to one of…
I needed to make some changes to one of the cabins and the people assisting me with that were very helpful.
About Cruisebound
Data updated- Website
- cruisebound.com
- Category
- Travel & Vacation
- Location
- United States · New York
- Status
- Unclaimed
- Last 12 months
- 73 reviews
- Replies to negative
- 100% (5/5)
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Is Cruisebound legit?
Cruisebound (cruisebound.com) has a 4.6 out of 5 rating on OK.one, based on 73 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Excellent Service!
Max and I booked our Honeymoon through Cruisebound. Cruisebound made the process of booking incredibly simple! Naomi, Krisha, and Francine have been so very helpful in answering our questions, providing thorough assistance with our requested upgrades and helping us resolve issues! We are so very grateful, and we will always be booking our cruises through Cruisebound!
Jasmine
Jasmine, a customer service supervisor really made a difference in my customer service experience. She deserves a 5 out of 5. When I was able to check in on Norwegian, we were given the option to upgrade to Free at Sea. This was on the Norwegian site. I paid for the upgrade and received an email from Norwegian the next day saying that our cruise had been cancelled. I was in panic mode and called Norwegian. After an hour of waiting Norwegian told me that I couldn’t add this feature through their website EVEN THOUGH they LET me pay for it!! I was told to call Cruisebound. I talked to two customer service representatives who told me that someone would get back to me within 24 hours. That was NOT acceptable because our cruise is literally two weeks away! I needed this to be escalated. I did receive a call back a couple of hours later and they we able to verify that my cruise had not been cancelled BUT that my free at sea was unable to be purchased on the NCL website BUT that I had to book it through them for $70.00 plus dollars MORE. If it was offered for $211.00 on the NCL site WHY should I be charged 281.00 plus through Cruisebound?? We weren’t even going to be on the cruise for 72 hours. The original price was a considerable amount already. When I was finally able to speak to a supervisor, Jasmine, she assured me that she would take care of the difference and that they were working on this issue with NCL. She really did put my mind at ease. I thank her for her professionalism.
Reply from Cruisebound2026-06-05
Hi Melanie, Thank you so much for taking the time to share this. We're thrilled to hear Jasmine made such a difference for you. Stories like yours are exactly why we do what we do. We're sorry the upgrade process put you through the wringer first. That's not the experience we want anyone to have, and we're actively working with the cruise line to improve this. Sincerely, Cruisebound
Communication was excellent 👌
Francine took the time and effort to…
Francine took the time and effort to help me in ways that none of the other agents did. She was not only Professional but extremely helpful and informative to helping me understand what my options and decisions were as a first time cruiser. I am truly and amazingly satisfied with her level of help and professionalism. I couldn't ask for better help. She is an extraordinary Agent. 100 percent magnificent Customer Service and Customer Satisfaction
Found a great deal
Easy app to navigate and get questions…
Easy app to navigate and get questions answered.
We had a a very hard 10 days
We had a a very hard 10 days. We kept getting the runaround regarding our airline tickets. Someone said we did pay the airline. Someone said we didn’t pay the airline and I had to talk to various people and thank God I was able to speak with Francine and she was top right as far as I’m concerned she should have 10 stars she was marvelous.
Very professional
Very good price and very easy to book
Very good price and very easy to book. Thank you
Great service
Great service, save $200
Finding the correct guidelines versus…
Finding the correct guidelines versus the review right after purchase is a bit frustrating. Why do you ask for a review first before sending all information first as well as purchase documents? Wait a day before asking for a review while we acquire all paperwork/information/confirmation needed for the trip.
Very easy to navigate
The agent was NOT well versed on cruise…
The agent was NOT well versed on cruise information! We were on the phone with her for a very long time!
Reply from Cruisebound2026-05-15
Hi Karen, We’re sorry to hear about your experience. We take this feedback seriously, but we haven’t been able to locate a record of your call based on the information available. It’s possible there may have been a different phone number used or the conversation may have been with the cruise line or another provider. Please reach out to us directly so we can look into this further and help however we can. Regards, Cruisebound
Very good website
Very good website, will use for more bookings, easy to use and good information prices ae very good
Easy to navigate.
So far great
So far, we have had a wonderful experience with this company. As of right now, I highly recommend for booking your next vacation however, if anything changes, I most definitely will update.
Great website
Great website! User friendly, simple and fast steps to follow!
It was easy too book this cruise
It was easy too book this cruise. This was my 1st time booking with cruisebound
Ease of use and finding bargains
Ease of use and finding bargains. The app is good and booking was very easy.