The lady that answered the phone name…
The lady that answered the phone name is keva she was so patient and she guided me through everything very helpful... I hope if I have to reach out again I talk to her.
About Cruisebound
Data updated- Website
- cruisebound.com
- Category
- Travel & Vacation
- Location
- United States · New York
- Status
- Unclaimed
- Last 12 months
- 73 reviews
- Replies to negative
- 100% (5/5)
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Is Cruisebound legit?
Cruisebound (cruisebound.com) has a 4.6 out of 5 rating on OK.one, based on 73 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
She did phenomenal
She did phenomenal, she was able to help me get things figured out and was patient with me as we got everything settled, great worker she definitely deserves a raise
Naomi was amazing
Naomi was amazing, she went out of her way to help me in any way she could.
Quick response
Jorge is very understanding of what I was requesting. He explained everything and was resourceful.
The agent was able to solve my problem
The agent was able to solve my problem, which prevented me from missing out on my cruise.
The ability to get to a live person was…
The ability to get to a live person was difficult, since that close at 5:00 central time, and the app was locked out for some reason. Had difficulty getting the right payout, and even though I thought it was wrong, the account rep told me I owed $713.00. I had to go back and check, and the number changed again. I had to go back on line to pay an additional $200.00. This could have been a big issue if we missed the Royal Caribbean deadline. Please work on getting proper training for your staff. If I was staying on it, this could have been an issue. Thanks Robert
Reply from Cruisebound2026-08-03
Hi Robert, Thanks for the feedback. I'm sorry for the confusion around your balance. We've since connected with you, corrected the billing error, and your reservation is paid in full and secured ahead of the Royal Caribbean deadline. Your notes on staff training are well taken, and we will make sure to follow up accordingly. If anything else comes up before your sailing, don't hesitate to reach out at [email protected]. Sincerely, Cruisebound
For a while there I was afraid to call…
For a while there I was afraid to call felt like people didn’t want to be there. I didn’t want to bother them.Everyone has been really great, and polite dealing with the last cruise I booked. I’m looking for another one now. Thank you. Keep up the excellent service.
Very accommodating and made the changes…
Very accommodating and made the changes i requested with no hassle. Will definitely use again if we take another cruise.
My representative tried multiple things…
My representative tried multiple things to help me. Although it didn't work out he sure gave it a good try
Wow great experiences through you guys
Excellent live customer service
Customer service associate is very knowledgeable professional and answer all of my questions very quickly and correctly, very helpful!
Awful
Awful ! My father booked a cruise in January- he found out he had terminal Cancer and tried to cancel in April - after he passed away in April I called and they said we would get a refund - then we found out for some reason the transaction was reported as fraud and they said work with my bank I did they rebilled his cc and cruise bound still wouldn’t process a refund now in July. He didn’t go on a cruise he passed away and now they are refusing to even speak to me and say reach out to my bank - who they cannot do anything h either ! I would never recommend this company ever after they refuse to issue a refund to a deceased person for a cruise they didn’t take and their family members did everything the right way ! Really disappointed in you cruise bound
Reply from Cruisebound2026-07-29
Ariana, we're truly sorry for the loss of your father, and for the runaround you've experienced since. Your refund is approved and on its way, and a member of our team has already reached out to you directly to apologize properly. This wasn't the experience any family should have, and we're using it to fix how we handle cases like this. Sincerely, Cruisebound
Krizzya was amazing
Krizzya was amazing, so patient and helpful. She was the BEST experience I have had with your company!!
It is so easy to book your cruise on…
It is so easy to book your cruise on this site. They have great prices and give cruise cash. I love cruisebound.com ❤️
Elizabeth turned a horrible situation…
Elizabeth turned a horrible situation around to help us! Really made us feel appreciated as a customer and would definitely book through you guys again because of it
Believe in God and believe in your dreams, because it will come true. I would like to sincerely thank…
I would like to sincerely thank Elizabeth from Cruisebound for the incredible support and care she provided during a very stressful situation. From the beginning, she was patient, kind, and truly listened to our concerns. She went above and beyond to investigate the issue, communicate with us, and make sure everything was resolved. What impressed me the most was not only her professionalism, but also her humanity. She treated us like real people, not just a reservation number. Thanks to Elizabeth’s dedication, kindness, and willingness to help, we were able to feel and confident that everything would work out. Her customer service is an example of what great support should look like. Thank you, Angel Elizabeth, for your compassion, patience, and for making a difficult moment much easier and make our dreams come true. Cruisebound is lucky to have someone like you on their team! 🙏🙏🙏
The customer service agent was very…
The customer service agent was very helpful and resolved my previous concern. I am happy to do business with cruise bound and will share this with my friends! sincerely George Muszynski
Francine’s help is amazing and beyond…
Francine’s help is amazing and beyond my expectation. She helped me match the lower price from Celebrity. The great outcome made my whole process experience so good. Now I’m more confident with Cruisebound. Cruisebound is lucky having such a excellent support!
Excellent customer service
Francine was wonderful and very reassuring. My issue was fully resolved.
I would never ever use this company…
I would never ever use this company again. I booked a cruise through them and a giant storm came through and changed all the destinations that i didnt want to go to. This company wouldn't give me a credit nor would they give me a cruise for a different option. They wouldn't do anything at all. This is the WORST company along with Carnival. Never use them.
Reply from Cruisebound2026-06-09
Hi Luke, Thank you for the feedback, and we're sorry the storm disrupted your sailing. We understand how disappointing it is when ports you were looking forward to are missed. We did everything we could to help here. When you first reached out, our team reviewed your booking and escalated it to our Resolutions Team, who contacted the cruise line directly on your behalf to ask about a refund or credit and offered to set up a joint call with them. We also pointed you to the right channels to recover your excursion costs onboard. While we always advocate for our customers with the cruise lines, itinerary changes during severe weather, and any refunds or credits tied to them, are ultimately at the cruise line's sole discretion. If there's anything else we can assist you with, please don't hesitate to reach out to us at [email protected]. Sincerely, The Cruisebound Team