Cultural Care Au Pair (culturalcare.com) has a 4.6 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Education & Training and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Everything worked out really smoothly. You can always call or write an e- mail if you need any help and they are all really nice.
We are so glad to hear that our teams have been so helpful and responsive as you begin your journey with us! Thank you for sharing this wonderful feedback.
Amazing support and patience to understand everything and help to solve it!
We're so happy to hear that our team was able to provide you with such amazing support! Thank you for sharing about your positive experience.
I had a great experience with cultural Care, they call you back very fast and always give the best advice!! I always felt supported and espresso the training school was a great experience to get even more excited for this new adventure to start!!
Thank you for your wonderful review! We're so happy to hear you felt supported throughout your journey and that our team was able to provide timely guidance when you needed it. It's also great to know you enjoyed Training School and that it helped build your excitement for your cultural exchange. We wish you an incredible year ahead and thank you for choosing Cultural Care!
We're so happy to hear you love Cultural Care! We truly appreciate your review and wish you the best as you continue your journey!
I feel very well supported, the people who work there are kind and caring. Thank you for this adventure
Thank you for your review! It means so much to know you've had a positive experience, and we're grateful to be part of your cultural exchange journey. We wish you all the best for an amazing year ahead!
We feel cheated by CCAP. We recently moved to California from London and were interested in an au pair for our 2 small kids. The CCAP staff seemed nice but kept refusing to tell us how much their fee was (on top of the au pair stipend), despite asking multiple times they kept telling someone else will call you to tell you/ or we will get the fee over email - this happened over a few weeks in conversation with 3 of the CCAP staff. All of a sudden they find a great au pair and call us to talk to him and sign in 24h (special case, didn't get along with his family and needed to switch). We liked him, made an offer (they recommended paying him 400-450 a week - we budgeted how much we were happy to pay in total per week, thinking their fee wouldn't add much). We offer 450/week for the au pair, and he confirms. Only then CCAP confirm their fee is another $200/wk. Now we feel cheated as the cost is comparable to getting a nanny once you consider housing + living costs + the loss of privacy in our home. Long story short, wouldn't use again. And all this could have been avoided if they all shared the cost in advance especially before being asked to make an offer.
We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it would be to feel that the full program costs were not communicated clearly before you made your decision. Transparency is important to us, and our goal is to ensure host families understand all program fees and costs before moving forward. We're sorry if that wasn't your experience. We also recognize that timing can feel especially challenging when a family is considering a rematch candidate who needs to be placed quickly. We would like to get in touch to understand more about what happened in your experience. Please reach out to us directly at [email protected] so we're able to address your concerns or share your contact information with us at your earliest convenience.
Tammy was great! She was always available to call and very helpful. Thank you!
We are so happy to hear that our Customer Relations Specialist was so helpful! Thank you for taking the time to share about your experience with us.
This process is easyer throught cultural care app, i would prefer to know more than 3-4 families at same time, as better options sometimes go unnoticed due to the established limits. In my case the option to contact an other family for my side doesnt work, so, i only talk with 3-4 at the same time. I felt we need more guide/support from the staff because they only apear sometimes ant left you alone in the process after you pass the first interview with cultural care.
Thank you for taking the time to share this feedback. We're sorry to hear that you feel unsupported as you match as our overseas teams work hard to ensure au pairs have assistance through each stage of their on-boarding process. We will be reaching out to you directly to offer our assistance and bridge any gaps in support.
Thank you cultural aupair my process is still going ,but l am glad it’s moving smoothly step by step☺️☺️☺️
We are so glad to hear you feel supported throughout your journey to become an au pair with us! Thank you for sharing this kind feedback.
Ilka has been so helpful and supportive throughout my rematch thank you!!
We are so happy to hear that you had such a positive experience with our Customer Relations Specialist while you were in rematch! We know rematching can be a challenging and stressful situation for our participants, and it's wonderful to know that you had the help you needed to feel more at ease. Thank you!
I’ve felt secure ever since I started my process. I receive support at every step and all my questions are answered. They also addressed all my family’s questions. They are very organized and I’m enjoying the entire process.
We're so happy to hear that you feel secure and supported throughout your process! It's wonderful that our help has made such a difference to you. We're excited for you to start your journey!
It’s a difficult process that requires much more empathy, patience, and support. I thought that was part of what I was paying the agency for. I’ve felt alone throughout this process. They were there until I made the payment, but after that, I haven’t really received any support.
We are truly sorry to hear that you felt unsupported as you prepared to join our program. Our overseas teams work hard to offer multiple layers of support for our au pairs as we understand becoming an au pair is a complicated and vulnerable process, with many steps. We're sorry to hear this is not the kind of help you experienced. Our teams will be reaching out to you directly to understand how we can better support you moving forward.
I feel very comfortable with the program because they always be there for me and any questions that I have, they really explain everything about the program and give some tips for you can have the best experience as an AU pair
We're so happy to hear that you feel comfortable with the program and that our team has been there to support you along the way! Thank you for sharing these kind words.
Our family previously worked with Cultural Care in San Francisco before switching agencies to pursue a specific au pair candidate. Unfortunately, that match turned out to be a very poor fit and ended in rematch just 2.5 weeks after arrival. Looking back, I deeply regret leaving Cultural Care. You don’t always appreciate what you have until it’s gone. One of the biggest differences has been the level of support. Even after we left the agency, our former Local Childcare Consultant in San Francisco, Esther, continued to check in, make herself available, and offer guidance. That speaks volumes about the culture of the organization. I consistently felt that Cultural Care wanted successful, long-term matches rather than simply moving families and au pairs through the process. No agency can guarantee a perfect match every time, but responsive, thoughtful support matters when challenges arise. In hindsight, I underestimated how valuable that was. The only reason I’m giving four instead of five stars is the new Cultural Care app. It has become much more difficult to thoughtfully compare candidates and make informed matching decisions. Coupled with high turnover in matching specialists, the search process has been longer and more cumbersome than it could and should be. I hope they improve, because it makes one of the most important parts of finding an au pair harder than it needs to be. Overall, I would not hesitate to recommend Cultural Care to prospective host families. My experience with another agency has only reinforced my appreciation for the professionalism, integrity, and support we received from Cultural Care.
Thank you for taking the time to share your experience! We're honored that, after exploring another agency, you recognized the value of the support you received from Cultural Care. It's especially meaningful to hear that Esther continued to provide guidance and care, reflecting the commitment our Local Childcare Consultants have to both host families and au pairs. We also appreciate your candid feedback about the app and matching experience. We're continually working to improve our tools and processes, and insights like yours help guide those efforts. Thank you for your recommendation—we're extremely grateful for your trust and wish your family all the best in our program moving forward!
I had a great experience with Cultural Care au pair , I had support from the very beginning I started my au pair Journey, I would be lying if I said I had any complaints with Cultural Care
We are so delighted to hear that you had such a wonderful experience with us from the very beginning of your au pair journey! Thank you for sharing your positive feedback.
I’m very dissatisfied with the agency, and I have many things to say about everything that has happened since my arrival in January. But today, I especially want to talk about the so-called rules that host families are supposed to follow. We are constantly reminded that au pairs must follow the program rules or risk being sent back to their home country immediately. That is not my situation, but it is something I have witnessed happen to other au pairs. However, when a host family fails to follow the rules, the agency ultimately does… nothing. My host family did not pay me the legal minimum stipend they were required to provide. To this day, they still owe me $40 from my final week of work. The agency acknowledged that this was not normal and told me they would speak with the family. Then nothing. It has now been three weeks and I have received absolutely no response. The exact same thing happened with my first host family and the only response I ever received was: “We can’t force them to pay.” So my question is: what is the point of having rules if, in the end, host families can do whatever they want without any consequences? Forty dollars may not seem like much to some people, but when you only earn $200 per week, it is far from insignificant. It is even more frustrating when you are forced to pay for a hotel for an entire month because no LCC has a room available to accommodate an au pair, and, of course, the agency does not cover any of those costs. If you are not able to enforce your own rules and ensure that host families pay what they legally owe their au pairs, then you should at least have the decency to reimburse the au pair directly instead of leaving them to deal with the consequences alone. At this point, it feels as though host families are protected no matter what happens, while au pairs are the only ones who face consequences when something goes wrong. This unequal treatment is deeply unfair and seriously calls into question the fairness and integrity of the entire program.
We're sorry to hear that you've had such a challenging experience in the au pair program. We would like to assure you that we take any program violation seriously, whether preformed by an au pair or host family. We are hoping to get in touch with you to understand more about your experience and provide additional support. Please contact us at your earliest convenience or provide your information so we are able to reach out to you directly.
I really liked the way you know answers to my questions
We are so pleased to hear that we were able to provide you with the answers you needed. Thank you for sharing this wonderful feedback!
Kristin Coulter it's so helpful, I really appreciate the time she takes to reached out to me, to explain everything and help me through this process. Thank you so much!!
We're so glad to hear about your positive experience with our staff! It's wonderful to know that our team member was able to provide such wonderful support when you needed it most. Thank you for these kind words!
The girls are extremely kind and really helpful, the whole process is really easy and they give you a step by step to follow for everything🫶🏻
We're so happy to hear that our team was kind and helpful, making the process easy for you! Thank you for sharing your positive feedback.
I highly recommend Cultural Care! The process of becoming an Au Pair involves so many steps and paperwork, but the agency made everything so much simpler and more organized. The team was extremely helpful, answered all of my questions, and provided the support I needed to pursue this dream with peace of mind. A truly professional and caring agency
We are so happy to hear that our team made joining the au pair program simple and that we were available to help when you needed it! We strive to offer excellent customer support to each of our participants, and it's wonderful to know we made a difference for you.
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