I had a great time with CC
I had a great time with CC. They are very experienced.
Reply from Cultural Care Au Pair2026-07-15
We're so glad you had a great experience with us. Thank you for your kind words!
About Cultural Care Au Pair
Data updated- Website
- culturalcare.com
- Category
- Education & Training
- Location
- United States · Cambridge
- Status
- Unclaimed
- Last 12 months
- 65 reviews
- Replies to negative
- 100% (4/4)
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Is Cultural Care Au Pair legit?
Cultural Care Au Pair (culturalcare.com) has a 4.6 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Education & Training and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Pressure Tactics Instead of Customer Support
I had a very disappointing experience during the extension process at Cultural Care Au Pair. Rather than taking the time to understand my concerns as the host parent, the Extension Specialist repeatedly contacted my au pair about whether we were extending, creating unnecessary pressure and making an otherwise positive relationship between my au pair and me awkward. We were actively discussing an extension together, but because I had questions about the financial breakdown and unexpected fees, I had not yet made a final decision. I was still well within the stated deadline. Instead of addressing my concerns, the Extension Specialist seemed focused solely on getting an immediate commitment. When I didn’t provide the answer she wanted, she abruptly changed the deadline and began assisting my au pair in finding a new host family—even though my au pair and I were still planning to extend together. This was unprofessional and undermined our ability to make a thoughtful decision together. My questions were simply about the costs and hidden fees associated with extending. Rather than explaining them or exploring whether there was any flexibility, the Extension Specialist dismissed my concerns and essentially shamed me by telling me I was already receiving the lowest possible rate. As a loyal customer, generous host mom, and a single mother on a resident physician’s salary, I was hoping for understanding or at least a respectful conversation. Instead, I felt pressured, dismissed, and made to feel guilty for asking reasonable financial questions. The extension process should support both host families and au pairs, not create unnecessary stress or interfere with their communication. Unfortunately, my experience with our particular Extension Specialist did exactly that.
Reply from Cultural Care Au Pair2026-07-16
Thank you for taking the time to share your experience. We're sorry to hear that your extension process left you feeling pressured and that it affected what had otherwise been a positive relationship with your au pair. Our goal is to support both host families and au pairs throughout the extension process by providing clear information, answering questions, and ensuring everyone has the opportunity to make an informed decision within the program's required timelines. We certainly never want our communication to create additional stress or make families feel that their concerns are not being heard. We understand that questions about program costs are an important part of the decision-making process, and we're disappointed to hear you felt your concerns were dismissed. We appreciate your feedback, and will be reaching out to further understand how we can better support you.
My journey in the US went so smoothly !
For every step on my journey of 21 months in the US with Cultural Care, I got the support I needed, always here to answer my questions and reply to my requests. Even after 2 families, 1 extension and 1 rematch.
Reply from Cultural Care Au Pair2026-07-15
We're so glad to hear we could support you throughout your au pair journey! Thank you for taking the time to share this wonderful feedback.
amazing
amazing ! The support during my matching journey and visa application was so reactive. Now I can't wait to be in Arizona and start my au pair program !
Reply from Cultural Care Au Pair2026-07-13
We're so happy to hear that you had such a positive experience with our support during your matching journey and visa application. We're wishing you all the best as you prepare to embark on your journey!
perfect app
The app is very clearly laid out and has an inviting design. Whenever I had questions or concerns, there was always someone to help!
Reply from Cultural Care Au Pair2026-07-13
We're so glad to hear that you found the app well-designed and easy to use. It's wonderful to know that our team was able to assist you whenever you had questions!
I love the transparency the company…
I love the transparency the company provides with real life host and au pair experiences.
Reply from Cultural Care Au Pair2026-07-14
We're so glad you appreciate the transparency in our storytelling! Thank you for taking the time to share this wonderful feedback.
Great People
Everyone I've interacted with at Cultural Care is so helpful. They're always able to answer my questions and never get annoyed when I ask the same thing multiple times. They have helped me at every step during the process and I am grateful for them.
Reply from Cultural Care Au Pair2026-07-13
We're so happy to hear that our team has been so helpful and supportive throughout your process! Thank you for taking the time to leave this thoughtful review.
Amazing experience
Amazing experience, nice services. Thank u for leading me to my dream
Reply from Cultural Care Au Pair2026-07-13
We are absolutely thrilled to hear that you had such an amazing experience with us!
Why I chose Cultural Care
I chose Cultural Care because of its good reputation and the support it offers throughout the au pair journey. From the beginning, the process has been clear and well organized, and I have always felt supported whenever I had questions. The app, the resources, and the guidance from the team have made me feel more confident and prepared for this exciting experience. I’m really looking forward to meeting my host family, improving my English, and discovering a new culture. I would recommend Cultural Care to anyone who is thinking about becoming an au pair. It’s a great opportunity to grow, learn, and create unforgettable memories
Reply from Cultural Care Au Pair2026-07-13
We're so happy to hear that you've had such a positive experience with us! It's fantastic that you felt supported throughout the process and that our resources have made you feel confident and prepared. We wish you all the best during your journey!
the best choice for future au pairs!
I’ve had an amazing experience with Cultural Care so far! The whole process has been very organized, and everyone has been incredibly kind, supportive, and attentive. I also really appreciate the great variety of host families and how smoothly the matching process works. I’m so happy I chose Cultural Care!
Reply from Cultural Care Au Pair2026-07-13
We're so happy to hear about your amazing experience! It's wonderful that you found the process organized and our team kind and supportive. We're especially glad you appreciate the variety of host families and the smooth matching process. Thank you for choosing us!
Everything is going great
Everything is going great! The support from the agency is fantastic, and I felt like they really cared about finding the right match for me. It’s been an amazing experience so far
Reply from Cultural Care Au Pair2026-07-13
We're so happy to hear that everything is going great and that you've had such an amazing experience with us! Thank you for sharing these kind words.
Absolutely amazing customer relations
Absolutely amazing customer relations. From the beginning, even before I left South Africa, I was helped and all my questions were answered.
Reply from Cultural Care Au Pair2026-07-09
We are absolutely thrilled to hear about your amazing experience with our team! It's wonderful to know that we were able to assist you and answer all your questions before embarking on your journey.
They are really supportive!
They are really supportive and the LCC’s are so nice and helpful! I really enjoyed my journey with CC
Reply from Cultural Care Au Pair2026-07-09
We're so happy to hear you had such a positive experience with us! It's wonderful to know our LCCs were supportive and helpful throughout your time in our program.
Great courses
Great courses! Very easy to understand and to complete in preparation of the arrival of our au pair!
Reply from Cultural Care Au Pair2026-07-13
We're so glad to hear that our courses were helpful as you prepared for your au pair's arrival! Thank you for sharing about your experience with us.
My au pair experience was so far…
My au pair experience was so far absolutely great, because the application and the staff were really helpful! They provided me with all the infromation and help I needed and the whole process was really smooth!
Reply from Cultural Care Au Pair2026-07-09
We're so happy to hear that your au pair experience has been great and that our staff provided you with all the information and help you needed for an easy process!
The communication and application…
The communication and application process was very clear and easy!
Reply from Cultural Care Au Pair2026-07-09
We're so glad to hear that we were able to make a complicated process clear and easy for you! We truly appreciate your kind words.
My support was really great
My support was really great! Kristin Coulter helped me in everything, she answered all of my questions and made sure that I understood everything! I am really grateful for her help!
Reply from Cultural Care Au Pair2026-07-09
We're so happy to hear about your positive experience with our support team! It's wonderful to know that you received such helpful assistance and that all your questions were answered. We truly appreciate your kind words!
Such a great app
Such a great app! It has everything you need to navigate your exchange program smoothly. The interface is clean, and the notifications keep you updated in real-time. It definitely makes the whole preparation a lot less stressful. Highly recommended! 🇺🇸✈️
Reply from Cultural Care Au Pair2026-07-07
We're so glad you found our app easy to use and helpful! We know there's a lot to do to prepare for your au pair journey, and we strive to make that complicated process simple for all of our participants. Thank you for your kind words.
Everything is very easy and…
Everything is very easy and straightforward. There are a lot of steps yes but there’s people who guide you through it and they will answer every question you have. They make everything really easy!
Reply from Cultural Care Au Pair2026-07-07
We're so happy to hear that our team made everything easy and guided you through each step. Thank you for your kind words!
Some host family profiles could be…
Some host family profiles could be reviewed more carefully, and the response time from the agency could be faster.
Reply from Cultural Care Au Pair2026-07-07
Thank you for sharing your feedback. We appreciate your suggestions regarding host family profile reviews and response times. Feedback like yours helps us identify opportunities to improve the experience, and we’re committed to continually enhancing the support we provide to both au pairs and host families.