Socks look and feel great
Socks look and feel great. Ordering was easy, staff polite.
About Custom Sock Shop
Data updated- Website
- customsockshop.com
- Category
- Sports
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 2 reviews
- Replies to negative
- 46% (6/13)
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Is Custom Sock Shop legit?
Custom Sock Shop (customsockshop.com) has a 4.1 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Sports and its reputation is good. 76% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 46% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
I ordered custom socks from Custom Sock…
I ordered custom socks from Custom Sock Shop and they turned out great. The quality is good and the design came out exactly as I wanted. I'm very happy with my purchase.
Horrible Unpleasant Experience
Ordered socks AUG 22 and they NEVER ARRIVED. Contacted customer service (joke) and they NEVER RESPONDED. Thanks for ruining a birthday and ripping me off!!
Think twice before ordering online
Unfortunately, there was a delivery issue, and the order was returned. After contacting Sock Shop twice its now 4 months and I am still waiting for my refund!
Great
Great! Easy to navigate!
Great
Great, very easy to order
This website makes purchasing socks a…
This website makes purchasing socks a lot of fun. I adore the customising options, and ordering a few pairs for my sister's birthday was a fantastic idea!
Excellent products and customer service!
Excellent company! Communicative, friendly, fairly priced and capable of doing high quality small orders, They also offer multiple styles and are patient and helpful in discussing the right solution for your needs and budget. Ive been a customer with Custom Sock Shop for several years now and I highly recommend their services. Thank you!
This website turns buying socks into…
This website turns buying socks into real fun. I love the customization option and It was really great idea to order a few pairs for my sister's birthday!
I have been using this shop for a very…
I have been using this shop for a very long time, and has had nothing but positive experience. The socks/stockings are really great I wear one or the other to work all the time. The staff are the best experts in their field. I strongly recommend this store and most importantly the socks/stockings
Gift arrived very late
Gift arrived very late. Terrible customer service. I paid extra for expedited shipping so the gift would have plenty of time to make it for Xmas. Ordered on 12/14, supposed to arrive 3-5 days. The gift arrived on 1/12. I could not find a number to call. I emailed re my troubles and was offered a 10 percent discount, $3 dollars. I paid $9.99 for shipping. I will not be ordering from this company again. Very disappointed and frustrated.
Terrible. Dont waste your money
The socks that arrived came quite late, from China, and the item looked awful. Like surgical socks. The photo has been printed is squashed and cropped, the colour of the socks has come away from the seams. I can promise you that they are going in the bin. Complete waste of money
We have loved these socks this last…
We have loved these socks this last rugby season and are goin gto order another batch.
Great company And customer service!
I was worried about ordering from this company. But the customer service was great and I received my pillow very quickly less than 2 weeks. It’s a great quality and even has a zipper so I can remove the inner pillow for cleaning. I will certainly use this company again without any hesitation!
Reply from Custom Sock Shop2020-06-15
Hello Laura, Thank you but however this is not our company as we only make custom socks, not pillow cases.
Same order experience with other people who order puzzle
I have the same experience with other people who wrote on the puzzle order. I did the same thing and the tracking is stuck on awaiting package for more than 12 days. If this is a scam company why is the custom sock shop has the option to order a puzzle?
Reply from Custom Sock Shop2020-05-19
Hello, Once again this is not us. We do not sell puzzles. Only custom socks. We are a US based company. The other company is from overseas is clearly a scam. We have no affiliation or connection with them. They have a similar domain name as us. Please contact your credit card company for a chargeback.
I ordered a puzzle on April 4th and was…
I ordered a puzzle on April 4th and was told delivery would be 10-12 days! Today is May 15th and I have still not received my puzzle. They sent me a tracking method which does not work and when I email them they apologize and say it is in transit. I have given up and will have the charges reversed. Don’t order from this company - scam!
Reply from Custom Sock Shop2020-05-15
Hello, Sorry but we are not the puzzle company. We only make socks. Please read the other reviews that are similar to yours. It appears the other company, custom sock gift is an overseas vendor and most likely a scam. We are an American company and only sell custom socks.
I am so glad I checked on this company
I am so glad I checked on this company. I was about to upload pictures of my family for personalized puzzles. I just read in one of their responses that they don't make puzzles. I don't know what is really going on, but I am not ordering anything from them.
Reply from Custom Sock Shop2020-05-07
Hello, We are not associated with www.customsockgift.com. We are Custom Sock Shop, we make socks only, not puzzles or anything else. We are having multiple customers think we are them and we are not and it appears they do not have a way to communicate with them. I would assume they are a non domestic company. Thank you, Custom Sock Shop
Great one!
Great one! Very comfy and looks nice.
Reply from Custom Sock Shop2020-04-28
Hello Lou, Sorry not sure what exactly you are referring to? We cannot find your name in our database. Please advise. Thank you, Custom Sock Shop
Terrible shipping
Ordered a puzzle on 4/7/2020 and shipped 4/14/2020. Supposedly it was coming from California but 14 days later I have received nothing. Info says should’ve been received a week ago, then yesterday and now no info. Messaged customer service and they just keep saying wait a couple more days. Shipping sucks!!! And now no response from them.
Reply from Custom Sock Shop2020-04-28
Hello Dawn, Sorry but you have the wrong company. We do not make or sell puzzles but socks. Thank you, Custom Sock Shop
Shipping and Customer Service
I placed an order on April 8. I paid for express shipping. I have emailed twice with slow response to my email asking about my order. I received an email on April 14, stating the order shipped ( reminder I paid for EXPRESS SHIPPING) and it is now April 20th and the email stated that it would be 8-12 more days. There is NOTHING express about this company. Very disappointed and I don’t even have the product yet.
Reply from Custom Sock Shop2020-04-21
Hello Becky, Sorry, but I do believe you have the wrong company. We have no records of your name via an order/email and we are currently shutdown due to Covid19 so we wouldn't have shipped out anything ordered in April. Whichever company you are trying to leave a review for, I would cut them some slack as these are precarious times for all of us and most shipping companies such as FedEx and UPS are having delays to their normal delivery times.