Customylove (customylove.com) has a 1.0 out of 5 rating on OK.one, based on 25 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 100% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 2 of them were added in the last 12 months. Last updated 2026-10-24.
avoid like the plaque. never received my parcel then they wanted me to buy again at a cheaper price.. scam company. they advertise on a swedish site saying 5 days delivery. the truth is its made and sent from China. its been 7 weeks and iv still received no parcel. iv reported it to klarna now so ill get help from them. hopefully klarna will stop using this scam company.
Dishonest scam. they show nice pictures on the website but what i received was nothing like what I asked for. I reached out to the company multiple times and unfortunately they did NOTHING to help me (ie no response or reimbursement). Don’t waste your money. :(
Not as advertised, and it’s cheap materials. Don’t waste your time or money with this company!! They won’t even give a refund when you’re not happy with their product or service.
This site is a complete scam. They show beautifully embroidered custom hoodies in all their advertising, but do not provide embroidered items. My "custom" hoodie of my dog was poorly screen printed and looked ridiculous. They refused to refund me. Fortunately, I had paid with PayPal and opened a case against the scam seller. PayPal refunded every dime, including shipping. Beware of this scam site!
Scam website! After making me wait for a request to return they tell you if it is a custom you cannot ask for refund! I was not happy with the printing, the sweatshirt looks cheap. This seller is not nice! Took a long time to reply.
Failed to read reviews before purchasing. That was a huge mistake! I paid extra for VIP service so the sweatshirt would arrive before Christmas. I ordered one sweatshirt on 12/8/24 and it is currently 1/17/25. The package never arrived. I have been emailing them for weeks. They refused to process a refund multiple times and are no longer even responding to my emails. This is complete bullshit.
Do NOT trust this company! They will steal your money. The product does not look anything like your dog. The material is so cheap. The size is not true to size at all. They never get back to you in email until weeks later and they do not honor their return policy. The most unprofessional company I have ever purchased from and the last. Please warn everyone as that will be my life’s goal now through my social media with my 100,000+ followers to get this place shit down. I hate when company’s do this to innocent people who are trying to give loved ones special gifts.
Got robbed also. Took over a month to get it and they did a bait and switch with the design type.
I can’t believe i got scam with this cheap print that nothing look like the image that i sent in.
My advise to anyone looking at Customylove website is DON’T. It is a complete rip off. The website leads you to believe that the design is sewed on to the sweatshirt but it is instead a cheap transfer that is not even well attached and will not stand up to washing. Furthermore the quality of the sweatshirt is dreadful. You can’t send it back for a refund either. Please avoid this company.
I ordered this since my pet recently passed away. The material of the sweater wasn’t even close to what was pictured, the dog doesn’t even look close to what I had sent in. The sweater I ordered was an XL and it was more like a kids XL. I will never order from them again.
This company is horrible. The quality of the sweatshirt is bad and the pic of my dog is just a screen pic of a shepherd. What was the point of sending a personal pic. Terrible company never again
Ordered a sweater with image on the front. The site shows pictures of a bigger size image. Got a sweater with an image in the middle with the size of the chest picture. They promised me to send some of my money back. Still didn't receive my money back and totally getting ignored. One big scam!!
Scam ordered an $80 custom hoodie was supposed to have stitching it's all screen print. Super cheap.
Horrible. One of my cats passed away last month so I ordered both my babies on a hoodie, it arrived and they got BOTH of their colors wrong. My gray cat is brown and my orange one is yellow. I contacted support and they only wanted to give 8$ back on a 100$ hoodie they didn't wanna fix it. I told them that's not good enough and they will not do a return and refund on the item infact they are ignoring my emails. I left a bad review twice and they have taken them down. It's a scam and cheaply made , don't waste your money.
Wish I could give 0 starts, I made a review on the 7th of September and this the update. I haven’t received anything, I have had no contact from them after countless emails on my end, I’m now trying to get my money back from the bank. Please do not order anything you see on TikTok, instagram or anything that is advertised through any social media. Until you check reviews don’t believe anything you see. £70 down the drain for me, don’t make the same mistakes. Not everything you pay for looks like what it does online. EDIT we’re now on the 16th December and nothing. My bank got my money back.
Quality is poor, nothing like advertised. Print does not look like my cat and is really ugly.
So upset with my product. Did not match the design. Sizes are too small and the quality isn’t great for the price. Customer services was overly helpful and wouldn’t refund. 😔
Shocking company, completely false advertising. Paid over £60 for a jumper that is nothing like what it’s advertised. It’s a cheap, shiny, see-through jumper with a shiny sticker printed on the front. Cost no more than £5 to make yet advertised as handmade. They lie and scam. Disputing with my bank and trading standards as still not getting anywhere with the company.
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