It is the most fun, competitive, and challenging game you will ever play. We combined the challenge of puzzles with the competitiveness of board games.
Written by the business, not verified by us.
Is Uzzle legit?
Uzzle (theuzzle.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 23% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently share that the puzzle games are extremely engaging, wonderfully designed, and provide fantastic entertainment for both children and adults during family gatherings. People also genuinely appreciate the exceptional customer support, noting that the team responds quickly, listens carefully, and resolves any order concerns with genuine care and professionalism.
However, some people mentioned unexpected subscription renewals and expressed frustration regarding the difficulties they encountered when trying to manage their accounts online. A few customers also experienced noticeable delays with shipping, alongside a lack of timely communication when trying to resolve missing item issues.
Auto-generated from all reviews of this business. For reference only.
I, like others felt I was scammed by ordering a puzzle that included a “gift” which was actually a subscription and. there is nowhere on their site to cancel the subscription or even return the games because I was so upset due to no response to several attempts to contact them . Next step is a BB complaint!
Reply from Uzzle2026-09-06
Hi Fran,
Thank you for sharing your feedback. We’re sorry the trial offer and cancellation process caused so much frustration, and we apologize that you did not receive a timely response to your earlier messages.
We have addressed your concern and sent you a private message. Please reply privately when you have a chance so we can confirm that everything has been fully resolved.
Best,
Bernadette, The Uzzle
I had an issue with my order, which involved a subscription to further games. I received a prompt, courteous reply which was resolved to my satisfaction. I have a very positive regard for this company!
Our friends had great fun playing Uzzle! I joined in to play and was unable to complete my puzzle. The 13 year old in the group noticed I didn’t have the full set of pieces!
I contacted customer service to inquire about purchase of the missing pieces. I received a reply within minutes telling me I need not buy anything and a new game was on the way. A pleasant surprise and very appreciated. I look forward to receiving and playing again. Thank you to Bernadette and the Uzzle Team. I am delighted and give Five Stars
I did not realize I was signing up for a subscription. As soon as I did, I contacted company via email and received a prompt reply on a Sunday.
My subscription was cancelled by Joan in a very timely fashion.
I do think the subscription aspect should be more obvious when ordering the first time.
Games are fine, the Shady way they auto subscribe you to their 'Game Club' is garbage. The cancelation policy, once you find it, says you can cancel by 'Logging into your customer account and clicking Manage Subscription', but i have yet to find how to log in to my customer account. it also says you can cancel by 'Clicking the Cancel Subscription link in any subscription email', well i only have one email that would be considered a 'subscription email', and it doesn't have a cancel link on it that i can find. So i have sent an email to both help and support and hopefully they will actually cancel as i requested.
Reply from Uzzle2026-09-06
Hi Kurt,
Thank you for sharing your concerns. We’re sorry that locating your account and finding a working cancellation option was so frustrating. We agree that managing or canceling a subscription should be straightforward.
Your subscription has already been canceled, and we’ve addressed your concerns. We also sent you a private message with the resolution details. Please check your messages and let us know privately if there’s anything else we can do to assist you.
Best,
Bernadette, The Uzzle
Ordered the game and a month later got additional charges. It is a subscription scam. No way to contact a customer service rep by phone. No reply to emails. No place to cancel the "subscription" on the website. This is such a scam.
Reply from Uzzle2026-08-28
Hi Jennifer,
Thank you for sharing your experience. I’m sorry for the frustration caused by the unexpected charges and the difficulty with cancellation.
Our team has responded to your email and reached out directly to help resolve this issue, but we haven’t received a reply yet. Please check your inbox or spam folder and reply to our message so we can assist you further.
Best,
Bernadette
The Uzzle
I purchased The Uzzle not realizing it was part of a subscription. The box I received included both The Uzzle and Blockwork. I foolishly though it was a bonus or addon to The Uzzle. Read the fine print - if there is any, I didn't see it. After numerous emails to the company they did issue a full refund.
Reply from Uzzle2026-08-27
Hi Sheryl,
Thank you for sharing your experience. I’m sorry the offer wasn’t clear to you and that resolving this took several emails.
The Blockwork trial and subscription terms were displayed on the checkout page, but we understand you believed it was a bonus included with The Uzzle.
Our team has since resolved the issue by issuing a full refund and canceling your subscription. There will be no future subscription charges or shipments.
We appreciate your feedback about the clarity of the offer and will share it with our team.
Best regards,
Bernadette, The Uzzle
Subscription, returns, and refunds is a scam. I wish I had read the prior reviews. I signed up for the 30-day no hassle trial . They shipped me an extra game. Cancelling is a hassle. The customer service rep or AI bot said I had to pay for shipping it back and offered a 50% discount as an alternative. After back and forth emails and pointing out their policy on their website, they finally agreed to “waive” the charge for the trial game that I was trying trying to return. Their FAQs are misleading; there’s no customer account site to cancel (ask them and they don’t point you or provide a link); and their emails are written to try gaslighting you into paying for the risk free trial. OTHER: The material that the product is made with is poor. Get the cards or stickers a little wet and they basically disintegrate.
Reply from Uzzle2026-08-25
Hi Anon, thank you for taking the time to share your review. I’m very sorry for the frustration you experienced with the trial, cancellation, return process, and the communication you received from our team.
I’d like to personally review your concern and assist you further. Could you please provide your order number through our private information request?
Once I locate your order, I’ll review the full interaction and work with you to ensure everything has been properly resolved.
Best,
Bernadette, The Uzzle
#1 I ordered only one game and they sent two. Then I find out it’s a subscription and the second is a trial game to return if you don’t like.
#2 The tricky subscription game is getting old with these companies. I’ve been traveling and haven’t played the game so I can’t recommend at this point. The ordering of this game was not something I’d recommend or you better read the fine print. Better yet wait till it is sold in a physical building like old times.
Reply from Uzzle2026-08-25
Hi Denise, thank you for sharing your experience. The Blockwork 30-day trial subscription terms were presented on the checkout page before the order was completed. However, we understand that the offer may not have been clear to you at the time, and we’re sorry for the frustration this caused.
Your subscription has already been canceled, and I’ve sent you a private message to help resolve the situation. Please check your inbox and reply when convenient so I can personally assist you further.
Best,
Bernadette, The Uzzle
My husband has a traumatic brain injury and was introduced to the Uzzle game at therapy. He really enjoyed it so we purchased one for home use. It is fun and a great mental workout for anyone!
Love the product for either partner or solo play! Great brain exercising. I had purchased more than 1 item but hadn’t opened the second one for over a year- discovered a defective block #4 (stickers only on 2 sides). When I notified customer service I received a response and a solution proposed in less than 24 hours. I anticipate receiving the replacement block without delay. Felt attended to, and solution without frustration. I’m a fan!
Bernadette was amazing and helped me clear up an issue I had. The customer service is excellent! Very prompt and knowledgeable. Thank you! We will be ordering more games in the near future.
Delivery was fast and price was great! We love the game! The customer service was very quick. The service department actually read and responded to each message personally. It was so helpful to know that a person was actually listening. They guided us seamlessly and resolution was quick! Would highly recommend the product and the company! Thank you!
my grandkids ( age3,4 and 6) all love to play with. Two create their own fun: the youngest has fun using the cubes as blocks. The 4 year old likes to copy the pattern on the cards with the blocks ( playing by herself) and the 6 year old likes to play the game as designed.
I bought this game to bring to a visit with our grandchildren. We all thoroughly enjoyed playing, especially the kids because they had an easier time winning than the adults! We even invented a couple new games to play with the cubes. Thanks for all the fun and laughter.
Hello everyone, I would like to say thank you to this company for their wonderful offer to try these games. I was looking for a challenging game for my granddaughter who is four and loves a good challenge. She has already gotten to level 4 to challenge herself. This game has many different skills that children and adults can challenge themselves. We are thoroughly enjoying this game and I would highly recommend it to all! Customer service was very helpful and resolved my issues quickly. The team is also great for any question that you will have.
Thank you
KKiersey
Have had a great experience not only with the game but also with customer service. We bought Under Bugs and it has been a blast playing with our kids. The production value is top notch - the pieces are nice and chunky and the board is a neoprene mat so stays flat. The game play is fun for both me and my kids - they beat me on the game a lot! I had some questions regarding the subscription process and they were able to answer all my questions and take care of things very quickly! Highly recommend buying any games from Uzzle - you won't regret it!
I must admit the customer service is stellar.
I am terrible at online ordering & not only did I not realize I ordered a game but it was two & one online. I contacted customer service
late on a Sunday evening, with no expectations of a solution. Suffice to say on Monday, not only did I have a cancellation, I had a refund and a follow up email. I can’t thank you enough & will definitely order again, just not online.
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