Love this game
Love this game. Great customer service.
About Uzzle
Data updated- Website
- theuzzle.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 100% (23/23)
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About this business
It is the most fun, competitive, and challenging game you will ever play. We combined the challenge of puzzles with the competitiveness of board games.
Written by the business, not verified by us.Is Uzzle legit?
Uzzle (theuzzle.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 23% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-09-06.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently share that the puzzle games are extremely engaging, wonderfully designed, and provide fantastic entertainment for both children and adults during family gatherings. People also genuinely appreciate the exceptional customer support, noting that the team responds quickly, listens carefully, and resolves any order concerns with genuine care and professionalism. However, some people mentioned unexpected subscription renewals and expressed frustration regarding the difficulties they encountered when trying to manage their accounts online. A few customers also experienced noticeable delays with shipping, alongside a lack of timely communication when trying to resolve missing item issues.
Auto-generated from all reviews of this business. For reference only.What people say
Six year old grandson loves it!
I have a six year old grandson who LOVES The Uzzle. He especially enjoys beating me, which is often. I enjoy seeing his brain at work. This Uzzle puzzle is amazing. It is very educational, quick thinking, challenging, and fun for all the family. It is a wonderful hands-on alternative to being on a device. I highly recommend it!
Outstanding Customer Service and a Great Family Game
**5 Stars** My family and I had a great experience with Uzzle. The game itself was a lot of fun and brought everyone together for a memorable family game night. What impressed me even more was the customer service. Their team responded quickly, listened to my feedback, and resolved my concern promptly and professionally. It's clear they genuinely care about their customers and stand behind their products. That level of service is becoming increasingly rare, and it definitely earned my trust. I look forward to enjoying more of their games in the future and would happily recommend Uzzle to other families looking for a fun game night.
This review is based on the company's customer service…
This review is based on the company's customer service after I had an issue with my purchase. I bought a game from them and a second game was included at no additional price. After checking the. Company's reviews, I decided to support a small business and buy the game from them instead of Amazon, and with the understanding the second game was free. Then I got an email from the company saying the second game was given as a trial under a subscription plan. I had no idea, and wrote back telling them I did not intend to subscribe and did not know I was effectively "renting" the second game. Long story short, their customer service rep responded immediately, apologized for my confusion, cancelled my subscription, and let me keep the second game. Although my husband suspects the rep was a well trained bot, the correspondence was immediate, respectful, and solved the problem. It renewed my resolve to buy from small businesses when possible and -- after a check online to affirm the business is legitimate and well run -- to continue considering companies that rely on social media to secure customers. Good job, Uzzle.
A huge hit for all ages!
We bought Uzzle some years back because we were curious! We took in to NC and shared it with our grandkids now 10, 12, and 14. They LOVED it, so it is now a staple for every time we visit! We forgot it once and now when we are coming they always give us a reminder. We use all 4 levels with them! Fast forward to recently and we have grandkids here in CO so we introduced it to them. Our 5 year old can beat us at it! He also loves the Uzzle blocks but he is so bright that he has aced those. These games are brilliant for the mind AND for interaction. We also took it to a seniors citizen group for game night. It was a huge hit and I think I "sold" some that night! 5 out of 5 stars, and 10 if there were more!
The Uzzle game is fantastic!
The Uzzle game is fantastic!! No complicated rules and instructions, just use the blocks to create what you see on the card faster than the other players and you win! As an older adult, I am always looking for ways to keep my mind active. The Uzzle is a great way to do that. You can even play solo and have a mental workout anytime!! My family enjoys the game very much and we highly recommend it. Thank you The Uzzle crew for creating such a simple, fun, family game.
I’m getting an Uzzle game.
Even though I have not received my game that I ordered six months ago, my experience in talking to the company has been rewarding. I ordered a game for my granddaughter at Christmas and she just loved it when we played it. I did not do very well. So I thought I’d order my own game and I’m gonna practice so that I can maybe beat her.
Bernadette
Bernadette, Was the Best customer service I ever Had.She replied to all messages we sent to resolve the Uzzle shipment.Its great to have a Company stand by their product and have people that care.
Great game for two people and…
Great game for two people and especially with you're grandchildren. Worth buying the game I find it challenging when playing against others. 👍👍👍👍👍Great game to play after dinner.
Six year old victory!
Brought the game out when family was here for Mother's Day. Our 6 year old granddaughter won the first game, beating her big sister and the adults playing. Her grin alone was worth the cost of the game. Thank you.
So Poor on Customer Support & crappy website
This company seems to be a sham. It defaults you into a subscription when trying to purchase a game for Christmas. On the Uzzle website, there are directions for unsubscribing, but one cannot find a log in screen to your account - therefore you cannot unsubscribed. I have sent OVER 10 Customer Request to the Use contact, and have not received ANY replies - other than my message was received and someone will contact me in a day or two. The games are okay, but the company treats their customers like people at the Hotel California, you can get in any time you want, but you can NEVER leave.
Reply from Uzzle2026-06-10
Hi Brian, Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating this situation has been for you. After receiving your inquiry, we immediately canceled the subscription that you signed up for, so there are no active subscription charges associated with your name. We have also been reaching out to you regarding your request and have provided a proposed resolution. However, we have not yet received a response from you. We genuinely want to help resolve this matter and ensure you have a positive outcome. At your earliest convenience, please reply to our previous messages so we can proceed with the request and finalize the solution we've offered. We appreciate your patience and look forward to hearing from you soon. Best regards, The Uzzle Team
Great games that promotes family time…
Great games that promotes family time Commercials and advertisements are true, Customer service is excellent
From beginning to end the customer…
From beginning to end the customer service was great, very attentive and followed up to make sure we received our package. The game is amazing and our big family with young teenagers and small children love to play, it a great way to enjoy family time .
The one issue I have is after the…
The one issue I have is after the 7-10(?) BUSINESS DAYS I was not told that Skeletons, The Game I Had Ordered, was going to be late! I heard nothing until I Asked The Question.
Customer service
I was having trouble placing my order on the website and Bernadette solved the problem for me.
Highly recommended products
The very attentive customer service along with strong games. These games help students develop critical thinking skills. I highly recommend them. Dr. Maria Delsing
Uzzle is fun in a box
Uzzle is fun in a box. We are enjoying every box that has come. Staff was supportive and prompt with my issues!!
We absolutely love every game we have…
We absolutely love every game we have received. We have a family game night that our 4-year-old grands and our children in their 30s can all enjoy. It is great for cognitive thinking.. Thank you, Uzzle, for our nights of entertainment
I ordered uzzle and I’m in Canada and I…
I ordered uzzle and I’m in Canada and I still haven’t got it. It’s going on three months now. I notified them once they said it was coming but after two months it’s still not here
Reply from Uzzle2026-03-30
Hi Esther, We sincerely apologize for the continued delay and any inconvenience this has caused. Due to an unexpected issue with our shipment, we are still awaiting the complete inventory needed to fulfill pending orders, and we now expect this to be resolved by the end of the month. We truly appreciate your patience and understanding throughout this process. We also recognize that, based on your previous emails, you preferred to keep your order open and were willing to wait. However, to avoid causing you any further inconvenience or uncertainty, we have taken the step of canceling your order, and a full refund has already been issued. Your satisfaction is very important to us. Once the game becomes available again, we would be more than happy to assist you in placing a new order and ensuring a smoother experience. If there’s anything else we can do for you in the meantime, please don’t hesitate to let us know. Thank you again for your patience and understanding. Best regards, The Uzzle Team
Absolutely horrible experience
Absolutely horrible experience! They surreptitiously hook you into an ongoing subscription. When you ultimately realize what is going on and request to return the unopened games and get a refund, they offer you a 50% discount on the games rather than return your money. I did not order, nor did I want, the additional games. After multiple attempts to resolve with the company, I requested that my credit card company remove the charge.
Reply from Uzzle2026-08-03
HI Jennings, We're truly sorry to hear about your experience and understand how frustrating this must have been. We genuinely want to look into your concerns and help resolve them. However, we weren't able to locate an order under the name used for this review. We also reached out previously to request a few more details so we could investigate, but unfortunately, we didn't receive a response. Please reply with your order number or the email address used when placing the order. We'll personally review your account, investigate what happened, and work with you to find a resolution. We appreciate the opportunity to make this right and hope to hear from you soon. Best, The Uzzle Team
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